The Company Commercial and personal line insurance carriers rely on EXL as a key business partner through our Castle High Value and EXL Risk Control service offerings. We offer a variety of field appraisal, inspection and risk control services to support our clients’ underwriting processes. EXL delivers industry-leading professionalism, quality and turn-around time, and our innovative solutions help our clients keep ahead of the competition. Castle High Value is the premier provider of high value residential insurance surveys to the insurance industry nationwide. https://www.exlservice.com/industries/insurance/castle-high-value The Position Castle High Value is looking for self-directed independent contractors to work from their own home or office and service both virtual and physical survey/inspection assignments in the Atlanta, GA and Cobb County area within a territory radius of approximately 100 miles of Atlanta. Experience in real estate, insurance, inspection, construction or appraising experience is a plus, but all interested candidates are encouraged to submit their qualifications. A 15 hour online training course can get you certified. Fees are negotiable depending on experience and the unique aspects of selected jobs. You will be responsible to schedule and conduct both site-based and virtual High Value Home property surveys that will be used for homeowners’ insurance purposes. This involves coordinating and completing surveys within your own schedule, managing work assignments you accept, and solid computer skills as all reports are web-based and completed online. If you are looking for flexibility, the ability to work independently, and have an interest in real-estate, construction, or interior design, then this might be the right opportunity for you. More on the Job Responsibilities Primary Requirements: - Professionally interact over the phone, via email, and in-person with homeowners and insurance agents - Conduct on-site and/or virtual property surveys on high value homes as per customer specific guidelines and procedures - Identify and document the construction materials/characteristics and unique features of the home - Obtain measurements of the home and other structures on the property - Generate an estimated replacement value of the home, and identify major hazards - Communicate the information gathered during on-site inspection in the provided web-based client requested forms accessed through the Castle website Tools or Items You Must Provide: - Digital camera - Windows based computer (not a Mac) - High speed internet access - Reliable vehicle - Measuring device such as: laser, 100 ft. tape, or measuring wheel - Auto and General Liability Insurance EEO/Minorities/Females/Vets/Disabilities Please also note that the data shared through the job application will be stored and processed by EXL in accordance with the EXL Privacy Policy. Application & Interview Impersonation Warning – Purposely impersonating another individual when applying and / or participating in an interview in order to obtain employment with EXL Service Holdings, Inc. (the “Company”) for yourself or for the other individual is a crime. We have implemented measures to deter and to uncover such unlawful conduct. If the Company identifies such fraudulent conduct, it will result in, as applicable, the application being rejected, an offer (if made) being rescinded, or termination of employment as well as possible legal action against the impersonator(s). EXL may use artificial intelligence to create insights on how your candidate information matches the requirements of the job for which you applied. While AI may be used in the recruiting process, all final decisions in the recruiting and hiring process will be taken by the recruiting and hiring teams after considering a candidate’s full profile. As a candidate, you can choose to opt out of this artificial intelligence screening process. Your decision to opt out will not negatively impact your opportunity for employment with EXL.

Are you a seasoned claims professional with a passion for navigating complex cases? MEM Insurance is seeking a Senior Claims Representative to join our Claims team. In this pivotal role, you’ll manage high-exposure workers’ compensation claims, lead investigations into coverage and fraud, and collaborate across departments to drive strategic outcomes. You’ll be a key decision-maker, a mentor to junior adjusters, and a champion of process improvement—all while ensuring exceptional service and regulatory compliance. At MEM Insurance, we don’t just protect our customers—we empower our employees. We foster a culture of integrity, collaboration, and innovation. Our team thrives on solving challenges together, supporting one another, and making a meaningful impact in the lives of our policyholders and injured workers. Essential Duties and Responsibilities: Claims Handling & Administration - Manage highly complex claims involving significant financial exposure, legal intricacies, and extended life cycles. - Conduct advanced investigations into coverage and compensability, including nuanced statutory interpretations. - Oversee medical case management for catastrophic injuries and lifetime care needs. - Review and authorize large or complex medical bills, negotiating adjustments to control costs. Return-to-Work Management - Develop comprehensive RTW strategies in collaboration with policyholders, legal counsel, and vocational consultants. - Ensure precision in benefit calculations for high-exposure claims, addressing tax and compliance risks. - Strategically deploy investigative efforts aligned with broader claims strategy. Claims Investigation & Loss Prevention - Lead investigations into complex fraud cases and collaborate with the Special Investigations Unit. - Conduct subrogation analysis and negotiate with third-party insurers or attorneys for maximum recovery. Settlements & Negotiation - Partner with legal teams to negotiate complex settlements and manage litigation processes. - Oversee Medicare compliance initiatives, including Medicare Set-Asides and CMS engagement. - Identify opportunities for structured settlements and lead negotiations. Reporting - Produce strategic reports on high-profile claims to guide management decisions. - Maintain system data integrity and prepare claims for Corporate Plan of Action meetings. Collaboration - Lead cross-departmental efforts to improve claims handling and risk management. - Resolve escalated customer service issues and support high-value accounts. - Participate in workflow improvement initiatives and committees. Team Leadership - Mentor and coach junior and intermediate adjusters. - Review escalated claims and provide actionable feedback. - Support workforce development and succession planning. Qualifications: - Bachelor’s degree in business or related field preferred, or equivalent industry experience. - 7–10 years of claims handling experience, with high exposure to Workers’ Compensation. - Associate in Claims (AIC), AIM, or CPCU designation preferred or ability to obtain. - Texas All-Lines license preferred. - Valid driver’s license required. Company Culture and Values At MEM Insurance, we are committed to our vision, mission, and values. We foster a culture of collaboration, integrity, and innovation. Our team is passionate about delivering exceptional service to our customers while supporting each other’s growth and success. We believe in accountability, continuous learning, and creating an environment where employees feel valued and empowered. Connection and Belonging MEM Insurance is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We believe that varied perspectives drive innovation and strengthen our ability to serve our customers and communities. Total Rewards Overview - Health Plans: Medical, Dental, and VisionIncludes fertility benefits, fully paid preventative care, and adult orthodontia. - Employer-Paid Life and Disability Benefits:Life Insurance (3x base salary), AD&D, Short and Long-term Disability. - Wellness and Recognition Program: Employer-paid incentives for employees and spouses. - Flexible Spending Account and Dependent Care options - Health Savings Account: Generous employer contribution. - Time Away from Work:Generous PTO, 11 Holidays + 4 Early Releases, 16 Hours Volunteer Time Off, 20 Days Paid Parental Leave, Marriage, Bereavement, and Jury Duty leave. - Employee Assistance Programs - 401k Retirement Plan: Employer match and profit sharing. - Adoption Assistance and Tuition Assistance Notice Regarding Use of Artificial IntelligenceMEM may use artificial intelligence (AI) tools to more efficiently facilitate and assist in decisions involving recruitment, hiring, promotion, renewal of employment, selection for training or apprenticeship, discharge, discipline, tenure, or the terms, privileges, or conditions of employment. Any such use of AI tools will comply with all applicable laws.

Established in 2021, Independence Pet Holdings is a corporate holding company that manages a diverse and broad portfolio of modern pet health brands and services, including insurance, pet education, lost recovery services, and more throughout North America. We believe pet insurance is more than a financial product and build solutions to simplify the pet parenting journey and help improve the well-being of pets. As a leading authority in the pet category, we operate with a full stack of resources, capital, and services to support pet parents. Our multi-brand and omni-channel approach include our own insurance carrier, insurance brands and partner brands. Pumpkin, a subsidiary of IPH, promises uncompromising care to the cats & dogs we love unconditionally. By helping prevent future health risks and ensuring access to gold-standard veterinary medicine and individualized support when it matters most–we aim to enable $1/2B in life-extending and life-saving treatment over the next five years. Job Summary: Pumpkin is seeking a Claims Processor who will report to the Supervisor, Claims. The Claims Processor is responsible for investigating, evaluating, and settling insurance claims. This role also determines policy coverage for the claimed loss and appropriate compensation amount. Job Location: Remote- USA Main Responsibilities: - Works closely with veterinary hospitals, and policyholders to evaluate and review a pet’s medical history to determine a baseline of health. - Investigates and processes assigned insurance claims, verifies coverage, and compensation amounts, per insurance policy. - Updates Explanation of Benefits (EOB), pays and closes claim. - May order medical records from providers. - May communicate with clients and providers during treatment. - Performs other duties and responsibilities as assigned. Basic Qualifications: - 1 year relevant experience working in a veterinary clinic - Education: Must meet one of the following requirements: - Associate’s Degree or equivalent work experience (One-year relevant experience is equivalent to one year college); or - Certified Veterinary Technician (CVT) - Registered Veterinary Technician (RVT) - Must have flexible availability as schedule may include evenings, overnights, and weekends. - Only United States residents will be considered for this role Expected Hours of Work: - This is a full-time position: Days and hours to be determined by needs of business. Hours to be determined between employee and director. #li-Remote All of our jobs come with great benefits including healthcare, parental leave and opportunities for career advancements. Some offerings are dependent upon the location of where you work and can include the following: - Comprehensive full medical, dental and vision Insurance - Basic Life Insurance at no cost to the employee - Company paid short-term and long-term disability - 12 weeks of 100% paid Parental Leave - Health Savings Account (HSA) - Flexible Spending Accounts (FSA) - Retirement savings plan - Personal Paid Time Off - Paid holidays and company-wide Wellness Day off - Paid time off to volunteer at nonprofit organizations - Pet friendly office environment - Commuter Benefits - Group Pet Insurance - On the job training and skills development - Employee Assistance Program (EAP)

Summary: The Claims Examiner is responsible for performing financial reconciliation on all liquidated loans. Identify additional recovery opportunities to mitigate losses for both Freedom Mortgage and its clients. Review and research curtailments, supplemental and remittance incurred losses on liquidated loans, determine validity and report trends or improvement opportunities to management. Determine the root cause for all avoidable losses, work under general direction analyzing multiple data elements to apply the proper decision rationale and attaching evidentiary information to accurate written summaries. Perform all duties in accordance with the company’s policies and procedures, all US state and federal laws and regulations, wherein the company operates. Essential Job Duties and Responsibilities: - Act as liaison with Loss Analysis Department to review and validate supplemental claim opportunities and remittances to investor/insurers and develop regular management reporting. - Manage all process change notifications for distribution to impacted departments if internal adjustments are necessary. - Maintain Claims Sharepoint site to ensure accurate information regarding claims policy. - Make corrections, complete uploads and maintain updates in system for any EDI errors on claims that have been filed. - Maintain Dashboards within Agency websites/systems. - Respond to and make all corrections identified during the Quality Review Process within 24 hours of receipt. - Responsible for learning new skills and expand job knowledge to better perform assigned duties. - Maintain monthly performance in alignment with quality expectations. - Analyze multiple data elements in order to apply the proper decision rationale and provide evidentiary support to complete accurate written summaries. - Research incurred losses, using analytical skills and subject matter knowledge to determine responsibility and identify bill back opportunities. - Complete routine reporting for management on any findings, curtailments and/or charge offs to be presented to management as required. - Responsible for staying abreast of relevant changes to GSE or Government Mortgage Insured guidelines, industry standards and client expectations. - Ensure timely completion of projects and tasks when assigned. If unable to meet a deadline, the deadline must be renegotiated prior to the initial deadline date. - Look for opportunities to improve the department’s processes and procedures, to reduce costs and eliminate non-essential and manual processes and activities. - Keep Management informed of all trends and problems including, but not limited to, claim denials/curtailments and claim payment offsets. - Comply with all company policies and procedures. - Maintain regular and punctual attendance. Other Job Duties and Responsibilities: Performs other related duties as assigned. Supervisory Responsibilities: - This position is an individual contributor with no direct reports but may provide guidance, leadership, or training to others. Qualifications: To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. - Moderate working knowledge of all Default Servicing processes up to and including Loss Mitigation, Bankruptcy, Foreclosure, Conveyance and Claims in addition to mortgage servicing state, federal and agency guidelines and timelines. - Moderate background in financial and loss analysis including ability to determine: all funds/advances due to Freedom Mortgage have been recovered - Must possess the ability to complete financial reconciliations. - Moderate computer skills with MS Word, Excel. - Strong attention to details and excellent time management and organizational skills. - Comprehensive writing skills, including proper punctuation and grammar, organization, and formatting. - Ability to work under general direction to accomplish department goals and reduce/mitigate financial loss to Freedom Mortgage. - Ability to work effectively and develop rapport with all levels of staff, management, Investors/Insurers and 3rd parties. - Ability to identify urgent matters requiring immediate action and properly escalating them. - Ability to handle multiple tasks under pressure and changing priorities. Education and/or Experience: - High School diploma required; Associate/Bachelor Degree in accounting or other related field preferred. - Five (5) or more years’ mortgage servicing default experience. - One (1) or more years’ Loan Servicing platform experience for all default related activities such as Foreclosure, Bankruptcy, Default Claims, Loss Mitigation, etc. - Previous FHA, VA, USDA and PMI claims experience preferred Certificates, Licenses, Registrations: - None required Work Complexity: Problems and issues faced are difficult and complex, and may require understanding of broader set of issues. Problems typically involve consideration of multiple issues and understanding of the financial/mortgage industry. Problems are typically solved through drawing from prior experience and analysis of issues. Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work is normally performed in a typical interior office work environment which does not subject the employee to any hazardous or unpleasant elements. The noise level in the work environment is usually moderate. Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to sit and talk or hear. The employee is occasionally required to stand; walk; use hands to finger, handle, or feel; and reach with hands and arms. The employee must occasionally lift and/or move up to 25 pounds. Equal Employment Opportunity: The company is committed to providing equal employment opportunities to all employees and applicants without regard to race, ethnicity, color, sex, marital status, sexual orientation, gender identity or expression, pregnancy, religion, national origin, age (40 and over), disability, military status, genetic information, or any other basis protected by applicable federal, state, or local laws. Americans with Disabilities Act: Applicants as well as employees who are or become disabled must be able to satisfactorily perform the essential job functions of the position either with or without reasonable accommodation. Applicants as well as employees are encouraged to meet with Human Resources as the organization shall review reasonable accommodations on a case-by-case basis in accordance with applicable law. Job Responsibilities: The statements reflect the general duties and responsibilities considered necessary to perform the essential functions of the job and should not be considered as an all-inclusive list of all the work requirements of the position. The company may change the specific job duties with or without prior notice based on the needs of the organization.