Summary: The Claims Examiner is responsible for performing financial reconciliation on all liquidated loans. Identify additional recovery opportunities to mitigate losses for both Freedom Mortgage and its clients. Review and research curtailments, supplemental and remittance incurred losses on liquidated loans, determine validity and report trends or improvement opportunities to management. Determine the root cause for all avoidable losses, work under general direction analyzing multiple data elements to apply the proper decision rationale and attaching evidentiary information to accurate written summaries. Perform all duties in accordance with the company’s policies and procedures, all US state and federal laws and regulations, wherein the company operates. Essential Job Duties and Responsibilities: - Act as liaison with Loss Analysis Department to review and validate supplemental claim opportunities and remittances to investor/insurers and develop regular management reporting. - Manage all process change notifications for distribution to impacted departments if internal adjustments are necessary. - Maintain Claims Sharepoint site to ensure accurate information regarding claims policy. - Make corrections, complete uploads and maintain updates in system for any EDI errors on claims that have been filed. - Maintain Dashboards within Agency websites/systems. - Respond to and make all corrections identified during the Quality Review Process within 24 hours of receipt. - Responsible for learning new skills and expand job knowledge to better perform assigned duties. - Maintain monthly performance in alignment with quality expectations. - Analyze multiple data elements in order to apply the proper decision rationale and provide evidentiary support to complete accurate written summaries. - Research incurred losses, using analytical skills and subject matter knowledge to determine responsibility and identify bill back opportunities. - Complete routine reporting for management on any findings, curtailments and/or charge offs to be presented to management as required. - Responsible for staying abreast of relevant changes to GSE or Government Mortgage Insured guidelines, industry standards and client expectations. - Ensure timely completion of projects and tasks when assigned. If unable to meet a deadline, the deadline must be renegotiated prior to the initial deadline date. - Look for opportunities to improve the department’s processes and procedures, to reduce costs and eliminate non-essential and manual processes and activities. - Keep Management informed of all trends and problems including, but not limited to, claim denials/curtailments and claim payment offsets. - Comply with all company policies and procedures. - Maintain regular and punctual attendance. Other Job Duties and Responsibilities: Performs other related duties as assigned. Supervisory Responsibilities: - This position is an individual contributor with no direct reports but may provide guidance, leadership, or training to others. Qualifications: To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. - Moderate working knowledge of all Default Servicing processes up to and including Loss Mitigation, Bankruptcy, Foreclosure, Conveyance and Claims in addition to mortgage servicing state, federal and agency guidelines and timelines. - Moderate background in financial and loss analysis including ability to determine: all funds/advances due to Freedom Mortgage have been recovered - Must possess the ability to complete financial reconciliations. - Moderate computer skills with MS Word, Excel. - Strong attention to details and excellent time management and organizational skills. - Comprehensive writing skills, including proper punctuation and grammar, organization, and formatting. - Ability to work under general direction to accomplish department goals and reduce/mitigate financial loss to Freedom Mortgage. - Ability to work effectively and develop rapport with all levels of staff, management, Investors/Insurers and 3rd parties. - Ability to identify urgent matters requiring immediate action and properly escalating them. - Ability to handle multiple tasks under pressure and changing priorities. Education and/or Experience: - High School diploma required; Associate/Bachelor Degree in accounting or other related field preferred. - Five (5) or more years’ mortgage servicing default experience. - One (1) or more years’ Loan Servicing platform experience for all default related activities such as Foreclosure, Bankruptcy, Default Claims, Loss Mitigation, etc. - Previous FHA, VA, USDA and PMI claims experience preferred Certificates, Licenses, Registrations: - None required Work Complexity: Problems and issues faced are difficult and complex, and may require understanding of broader set of issues. Problems typically involve consideration of multiple issues and understanding of the financial/mortgage industry. Problems are typically solved through drawing from prior experience and analysis of issues. Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work is normally performed in a typical interior office work environment which does not subject the employee to any hazardous or unpleasant elements. The noise level in the work environment is usually moderate. Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to sit and talk or hear. The employee is occasionally required to stand; walk; use hands to finger, handle, or feel; and reach with hands and arms. The employee must occasionally lift and/or move up to 25 pounds. Equal Employment Opportunity: The company is committed to providing equal employment opportunities to all employees and applicants without regard to race, ethnicity, color, sex, marital status, sexual orientation, gender identity or expression, pregnancy, religion, national origin, age (40 and over), disability, military status, genetic information, or any other basis protected by applicable federal, state, or local laws. Americans with Disabilities Act: Applicants as well as employees who are or become disabled must be able to satisfactorily perform the essential job functions of the position either with or without reasonable accommodation. Applicants as well as employees are encouraged to meet with Human Resources as the organization shall review reasonable accommodations on a case-by-case basis in accordance with applicable law. Job Responsibilities: The statements reflect the general duties and responsibilities considered necessary to perform the essential functions of the job and should not be considered as an all-inclusive list of all the work requirements of the position. The company may change the specific job duties with or without prior notice based on the needs of the organization.

Summary The Specialist, FHA Conveynce is responsible for a range of tasks, monitoring an assigned portfolio of loans, from foreclosure sale to the filing of the Part A Claim. This includes RRC (Redemption, Ratification and Confirmation) monitoring, ICC follow-up, title updates, utility/HOA payments, and monitoring for conveyance extensions through the actual conveyance of the property, to HUD. It is essential these functions are handled as timely as possible within established requirements to minimize all associated losses. Essential Job Functions may include: - Monitor all FHA loans in a redemption, ratification or confirmation (RRC) state - Work closely with attorney firms to ensure that insurer timelines are met on all title updates - Work closely with Title Curative Specialist on title issues, escalations and clearance of title defects - Monitor for conveyance extensions and file with HUD as necessary - Monitor to ensure taxes, HOA and Utility payments are maintained and paid timely according to insurer/investor guidelines and requirements for conveyance - Monitor document execution queue and review all documents prior to execution - Monitor for and collect all necessary documents for Part A Claim submission - File all Part A Claims within insurer/investor timeframes - Monitor daily reports and queues - Ensure that escalated issues are communicated to the supervisor when needed. - Plan and schedule work so that it can be performed effectively and efficiently. - Complies timely and accurately with instructions provided by supervisor. If unable to meet a deadline, the deadline must be renegotiated prior to the initial deadline date. - Performs other related duties as assigned. - Maintain regular and punctual attendance Supervisory Responsibilities: This position has no supervisory responsibilities. Qualifications: To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. - Ability to learn FHA guidelines and requirements - Ability to learn the functionality of the claim filing system - Strong problem-solving skills. - Excellent communication skills. - Demonstrates professional behavior and teamwork, is dependable and adheres to Company Policies and Procedures. - Ability to meet deadlines in a fast-paced environment. - Excellent organizational skills - Strong team player. - Microsoft office experience and basic Excel knowledge. - Strong work and business ethics. - Ability to define problems, collect data, establish facts and draw valid conclusions. - Proficient in computer skills and knowledge of word processing, spreadsheets, accounting general ledgers, accounts receivable, accounts payable and e-mail internet software. - Ability to meet critical departmental and federal timelines with accuracy and efficiency. Education and/or Experience: Some College/Associates Degree or equivalent from two-year College or Technical School; or one (1) to two (2) years related experience and/or training; or equivalent combination of education and experience. Language Skills: Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or government regulations. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public Mathematical Skills: Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations Reasoning Ability: Ability to solve practical problems and solve a variety of concrete variables in situations where only limited standardizations exists. Ability to intemperate a variety of instructions furnished in written, oral, diagram, or schedule form. Certificates, Licenses, Registrations: None Customer Service Relationships: Assesses and diffuses problem situations and requires influencing others to reach consensus. Requires tact and diplomacy to handle difficult customer relationships. Explores alternatives and creative solutions to meeting the needs of customers. Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to sit and talk or hear. The employee is occasionally required to stand; walk; use hands to finger, handle, or feel; and reach with hands and arms. The employee must occasionally lift and/or move up to 25 pounds. Work Environment: Tasks are multiple and diverse with some interrelationship across processes. Work requires the direct application of a variety of procedures, policies and/or precedents. Equal Employment Opportunity Freedom Mortgage is committed to providing equal employment opportunities to all employees and applicants without regard to race, ethnicity, color, sex, marital status, sexual orientation, gender identity or expression, pregnancy, religion, national origin, age (40 and over), disability, military status, genetic information or any other basis protected by applicable federal, state, or local laws. Americans with Disabilities Act Applicants as well as employees who are or become disabled must be able to satisfactorily perform the essential job functions of the position either with or without reasonable accommodation. Applicants as well as employees are encouraged to meet with Human Resources as the organization shall review reasonable accommodations on a case-by-case basis in accordance with applicable law. Job Responsibilities The following statements reflect the general duties and responsibilities considered necessary to perform the essential functions of the job and should not be considered as an all-inclusive list of all the work requirements of the position. Freedom Mortgage Corporation may change the specific job duties with or without prior notice based on the needs of the organization.

About the role - As a Claims Manager at Reserv, you will be responsible for a team of claims professionals managing claims in multiple LOBs. We want your background and experience to deliver operational effectiveness, particularly in leveraging technology and analytics to drive better efficiencies and performance. You will serve a critical role with the team, the customers, and the client. The high-performing team you will manage will service several clients as part of our Core Team. You will maintain high quality standards, and compliance with regulatory, internal, and external contractual SLAs. This position requires exceptional leadership skills, and foundational understanding of claims ideally with experience handling and/or managing multi lines of business. Who you are - Highly motivated and growth-oriented - Subject matter expert. You have deep technical and subject matter experience in the world of commercial transportation claims, including coverage and litigation. Experienced in reviewing and analyzing contracts - Tech-oriented. You are excited by the prospect of building a tech-driven claims organization while delivering an excellent service and have proven results leveraging technology and analytics - Passionate claims professional who cares about their team, the customer, and their experience - Empathetic leader. You exercise empathy and patience towards everyone you interact with - Sense of urgency - at all times. That does not mean working at all hours - Creative. You challenge existing assumptions and find ways of leveraging technology and the talents of your team to address problems - Curious. You want to know the whole story so you can make the right decisions early and be decisive when it counts. - Problem solver. You have the ability to take a ‘deep dive’ into the details of the business while staying focused on the big picture - Anti-status quo. You don’t just wish things were done differently, you action on it - Communicative. You are comfortable with and understand the importance of phone communications throughout the claims process - And did we mention, a sense of humor. Claims are hard enough as it is. What you'll do - Manage a team of team leads and adjusters managing a mix of accounts and lines of business - Be consistently dependable in achieving or exceeding goals and overcoming obstacles - Implement and maintain best practices for claims handling, including: claim intake, investigation, evaluation, settlement, and recovery - Monitor and analyze claims data to identify trends, patterns, and areas for process improvement - Align team with client and customer expectations of the claims process - Serve as a resource for escalated claims - Responsible for accuracy and adequacy of all aspects of claim reserving - Develop and implement strategies to mitigate fraudulent claims and ensure compliance with legal and regulatory requirements - Foster a positive work environment, promote teamwork, and encourage professional growth and development - Execute on performance management; attract, hire, retain and provide high level of training - Collaborate with internal teams, such as Account Management, Compliance, and Claim Operations, to resolve complex or escalated claims-related issues - Establish and maintain strong relationships with external stakeholders, including policyholders, agents, brokers, and legal representatives - Prepare and present comprehensive claims reports, metrics, and analysis to clients and customers; advise clients on claim trends and loss mitigation Qualifications - Bachelor's degree in insurance, business administration, or a related field; relevant certifications (e.g., CPCU, AIC) are a plus - Active adjuster license required: resident state license if available, otherwise a Designated Home State (DHS) license - 10+ years in insurance claims management experience in multiple lines of business, preference for property, general liability and/or auto with bodily injury experience - 5+ years management experience with preference for experience managing in a remote environment - Comfortable with technology and the ability to evolve the claims systems and processes to drive better efficiencies and outcomes - Demonstrated commitment to quality, accuracy, and attention to detail - Integrity, ethics, and a strong sense of accountability in handling confidential and sensitive information Benefits - Generous health-insurance package with nationwide coverage, vision, & dental - 401(k) retirement plan with employer matching - Competitive PTO policy – we want our employees fresh, healthy, happy, and energized! - Generous family leave policy after 8 months of continuous work - Work from anywhere to facilitate your work life balance - Apple laptop, large second monitor, and other quality-of-life equipment you may want. Technology is something that should make your life easier, not harder! Additionally, we will - Listen to your feedback to enhance and improve upon the long-standing challenges of an adjuster and the claims role - Work toward reducing and eliminating all the administrative work from an adjuster role - Foster a culture of empathy, transparency, and empowerment in a remote-first environment At Reserv, we value diversity in backgrounds, perspectives, and life experiences and believe that diversity in viewpoints and critical thinking drives innovation, first-principles thinking, and success. We welcome applicants from all backgrounds and encourage those from all walks of life to apply. If you believe you are a good fit for this role, we would love to hear from you!

Because of our amazing growth in the marketplace, we have some Subaru Warranty Administrator positions available to join the other 300 warranty administrators on our team. This is a great opportunity for any experienced Warranty Administrator to work from home and focus solely on warranty administration! We work with nearly every manufacturer in the country and we do it the right way. If you want to focus on one thing and that is being the best Warranty Administrator, please apply today. SUMMARY OF POSITION: The position REQUIRES 3 years of previous Automotive Dealer Warranty Administrator experience managing warranty claims as outlined below. This candidate must demonstrate excellent customer service through accurate claims processing while looking out for training opportunities within the dealerships, and maintaining a presence of professionalism and integrity. This is a full-time opportunity. We do not offer part-time work for these roles and these positions will require a non-compete agreement. All equipment provided and training of new DMS systems. This is not an entry-level position. REQUIRED EXPERIENCE: - Previously held position as a Warranty Administrator in a franchised Automotive Dealer - Minimum 3 years experience required - Must understand the full Automotive warranty process, including booking, coding, policy and procedure compliance QUALIFICATIONS / REQUIRED SKILLS: - The ability to motivate others to achieve their highest potential particularly those within the dealership - Good working knowledge of DMS software - Knowledge of automotive dealership service departments - Knowledge of warranty accounting processes - Proficient at reading technician stories and applying appropriate labor codes - Certified or trained in at least 1 manufacturer CORE RESPONSIBILITIES / DUTIES: - Review claims for manufacturer's compliance with policy and procedures - Utilize our proprietary CARS application to assist in dealer compliance issue - Book claims - Code claims - Submit claims for payment - Accounting and clearing differences in payment - Maintain a clean warranty receivable schedules regularly to ensure proper cash flow to dealer clients - Maintain appropriate certifications and knowledge of updated P&P - Help dealerships stay compliant with manufacturer’s policy JOB LOCATION: - Work remotely in the U.S. or at our Greenwood Village, CO office if close enough. BENEFITS AND COMPENSATION: - Free Health Insurance for employee - Free dental and vision care for employee - 6% 401K match available - Guaranteed Salary for first 90 days during probationary period - Commission only after 90 days - $100 per month Internet Stipend after 90 days - $45k-$65k+ per year IN SUMMARY: - Long standing, stable company with huge growth potential - Company focus on promoting from within - Being treated like the auto professional you are - Ability to make a good income based on your ability - Do what you like in an environment of respect - Great benefits WHO WE ARE: Automotive Warranty Network, Inc, is the largest auto warranty claims management company. As a family owned company, we are able to offer the best support in the business and allow you to be recognized for the unique talent you have as a Warranty Administrator. You are not a number, our people are our greatest asset, and we will prove it with the amount of support we have as a company. We offer the very best in warranty processing services, warranty training and warranty auditing for over 1500 very satisfied clients and have for over 35 years.