This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description Capital Management Services is expanding its Mortgage Collections Team and is seeking motivated individuals for a fully remote Mortgage Collections Representative position. Mortgage collections involves contacting borrowers who are behind on their mortgage payments and assisting them in resolving delinquent accounts. Representatives work with borrowers to: - Understand their situation - Discuss repayment options - Help establish payment arrangements The goal is to help customers catch up on payments and avoid foreclosure when possible. This role requires strong communication skills, the ability to learn mortgage terminology, and comfort using basic computer applications. Qualifications - High school diploma or equivalent (GED) required - Must be 18 years of age or older - Ability to learn mortgage terminology and collections procedures - Comfortable using Windows-based computer systems, email, and web browsers - Strong communication and problem-solving skills - Ability to maintain a quiet, distraction-free home workspace Requirements - Wired high-speed internet connection (WiFi not permitted) - Minimum 25 Mbps download / 25 Mbps upload speed - Candidates will be required to submit a wired speed test from https://speedtest.net using their home computer or laptop - Smartphone required: Android (OS 11.0 or higher) or iPhone (iOS 16 or higher) Benefits - Fully remote work environment - Structured training program - Stable full-time schedule - Opportunity to develop experience in the mortgage servicing and financial services industry

• Manage Invoice Communications: Handle all communications related to invoices, including follow-ups and resolving queries. • Reconcile Accounts: Ensure accurate reconciliation of collections, invoices, and bank records to maintain up-to-date financial records. • Coordinate with Client Services: Work closely with the client services team to address any issues related to billing and collections. • Monitor Payments: Track overdue accounts and implement appropriate actions to facilitate timely payments. • Prepare Reports: Generate and review reports on collection activities, outstanding invoices, and account status. • Resolve Discrepancies: Investigate and resolve discrepancies in invoices and payments, ensuring all issues are addressed promptly.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description As a Collections Specialist, you will provide crucial financial support and professional assistance, facilitating account resolution and contributing to the fiscal health of the organization. - Expertly communicate with clients to resolve outstanding balances - Meticulously document interactions - Negotiate payment arrangements - Diligently follow established protocols to ensure timely and effective collection efforts - Maintain average QA percentage at a rate established for the Fiscal Year goal - Perform follow-up on any outstanding accounts and obtain commitment for payment from insurance carrier via ETM views - Maintain productivity percentage at a rate established for the Fiscal Year goal - Send out daily appeals to insurance companies for denied claims to maintain consistent cash flow of assigned A/R - Work on all denied accounts via the rejection views and have accurate action taken assigned for completion - Resolve incoming correspondence or telephone inquiries in a timely manner in accordance with payer deadlines - Document on system all action taken on account so that it clearly communicates action taken - Demonstrate knowledge and use of ETM, GE Centricity Business, and other related PBS Software Qualifications - High School Diploma or GED - Three (3) years physician-billing/collection experience or other related healthcare provider claims experience in a high volume medical healthcare claim environment - AHCCCS/Medicare/government Commercial payer experience - HCFA1500 billing experience - Previous experience with computerized billing system, MS Word and Excel Requirements - College level business courses (Preferred) - Five (5) years physician billing/collection experience or other related healthcare provider claims experience in a high volume medical healthcare claim environment (Preferred)

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description AIS Healthcare is looking for experienced and motivated Accounts Receivable Collection experts to join our dynamic team! The AR Collection role is a full-time position responsible for collection processes for TDD services that includes: - Contract analysis - Reimbursement - Denial management - Appeals - Resolving billing-related issues with insurance companies or other responsible parties for services rendered The perfect candidate should have an in-depth knowledge of collection practices related to billing and collection activities. Essential duties and responsibilities include: - Recognizing patients’ rights and responsibilities and supporting them in the performance of job duties - Following up on invoices submitted to ensure prompt and timely payment - Evaluating payments/denials received for correctness and ensuring they are applied accordingly - Identifying bad debt write-offs and A/R adjustments - Identifying any overpayments and/or duplicate payments and investigating and resolving accordingly - Processing refund requests in accordance with policies and procedures - Maintaining contact with other departments to obtain patient or insurance information needed for claim payment - Understanding all procedures within regulatory mandates - Ensuring that the activities of the collection operations are conducted in a manner consistent with overall department protocol - Making calls to troubleshoot payment discrepancies and establish resolution - Documenting, in detail, phone calls, phone number, person spoken to, and call details on a consistent basis - Consistently looking for areas to maximize claim reimbursement - Resolving issues that created a denial within 5 days of receipt of denial - Maintaining strictest confidentiality; adhering to all HIPAA guidelines/regulations - Maintaining understanding of NDC (National Drug Code) numbers, metric quantities, and knowledge of infusion supplies - Maintaining a broad range of knowledge of insurance plans, medical terminology, billing procedures, government regulations, and medical codes - Sharing knowledge gained with other staff members and working as a team member - Interacting with others in a positive, respectful, and considerate manner - Performing other job-related duties as assigned Qualifications - A high school diploma or general education degree (GED) equivalent is required - 3-5 years of healthcare industry experience required - 3-5 years of medical billing and collections experience required - Home Infusion, Intrathecal Pain Management experience preferred Requirements - Ability to recognize, evaluate and exercise good judgment in solving complex situations and advising in accordance with laws and regulations - Excellent verbal and written communication and relationship building skills - Strong work ethic with personal qualities of integrity and credibility - Self-directed, detail oriented, conscientious, organized, and able to follow through - Ability to deal in an organized manner with problems involving multiple variables within the scope of the position - Tolerant of frequent interruptions and distractions from staff and other internal support teams - Proficient in Microsoft Office, including Outlook, Word, and Excel Benefits - Health, vision and dental insurance - Long term disability insurance - Life insurance - Vacation package - 401K plan with a generous employer match - 100% work from home model Steps to Apply To apply for this role, you must complete a Culture Index Assessment to be considered. Please note that your application will not be considered if the Assessment is not completed. Copy and paste the following link into your browser and press enter. Then, select the corresponding position for which you are applying. (Only one assessment per candidate is required.) The assessment is brief, taking less than ten minutes to complete. portal.cultureindex.com/public/survey/general/0BFB8F0000