This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description As a Collections Specialist, you will provide crucial financial support and professional assistance, facilitating account resolution and contributing to the fiscal health of the organization. - Expertly communicate with clients to resolve outstanding balances - Meticulously document interactions - Negotiate payment arrangements - Diligently follow established protocols to ensure timely and effective collection efforts - Maintain average QA percentage at a rate established for the Fiscal Year goal - Perform follow-up on any outstanding accounts and obtain commitment for payment from insurance carrier via ETM views - Maintain productivity percentage at a rate established for the Fiscal Year goal - Send out daily appeals to insurance companies for denied claims to maintain consistent cash flow of assigned A/R - Work on all denied accounts via the rejection views and have accurate action taken assigned for completion - Resolve incoming correspondence or telephone inquiries in a timely manner in accordance with payer deadlines - Document on system all action taken on account so that it clearly communicates action taken - Demonstrate knowledge and use of ETM, GE Centricity Business, and other related PBS Software Qualifications - High School Diploma or GED - Three (3) years physician-billing/collection experience or other related healthcare provider claims experience in a high volume medical healthcare claim environment - AHCCCS/Medicare/government Commercial payer experience - HCFA1500 billing experience - Previous experience with computerized billing system, MS Word and Excel Requirements - College level business courses (Preferred) - Five (5) years physician billing/collection experience or other related healthcare provider claims experience in a high volume medical healthcare claim environment (Preferred)

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description AIS Healthcare is looking for experienced and motivated Accounts Receivable Collection experts to join our dynamic team! The AR Collection role is a full-time position responsible for collection processes for TDD services that includes: - Contract analysis - Reimbursement - Denial management - Appeals - Resolving billing-related issues with insurance companies or other responsible parties for services rendered The perfect candidate should have an in-depth knowledge of collection practices related to billing and collection activities. Essential duties and responsibilities include: - Recognizing patients’ rights and responsibilities and supporting them in the performance of job duties - Following up on invoices submitted to ensure prompt and timely payment - Evaluating payments/denials received for correctness and ensuring they are applied accordingly - Identifying bad debt write-offs and A/R adjustments - Identifying any overpayments and/or duplicate payments and investigating and resolving accordingly - Processing refund requests in accordance with policies and procedures - Maintaining contact with other departments to obtain patient or insurance information needed for claim payment - Understanding all procedures within regulatory mandates - Ensuring that the activities of the collection operations are conducted in a manner consistent with overall department protocol - Making calls to troubleshoot payment discrepancies and establish resolution - Documenting, in detail, phone calls, phone number, person spoken to, and call details on a consistent basis - Consistently looking for areas to maximize claim reimbursement - Resolving issues that created a denial within 5 days of receipt of denial - Maintaining strictest confidentiality; adhering to all HIPAA guidelines/regulations - Maintaining understanding of NDC (National Drug Code) numbers, metric quantities, and knowledge of infusion supplies - Maintaining a broad range of knowledge of insurance plans, medical terminology, billing procedures, government regulations, and medical codes - Sharing knowledge gained with other staff members and working as a team member - Interacting with others in a positive, respectful, and considerate manner - Performing other job-related duties as assigned Qualifications - A high school diploma or general education degree (GED) equivalent is required - 3-5 years of healthcare industry experience required - 3-5 years of medical billing and collections experience required - Home Infusion, Intrathecal Pain Management experience preferred Requirements - Ability to recognize, evaluate and exercise good judgment in solving complex situations and advising in accordance with laws and regulations - Excellent verbal and written communication and relationship building skills - Strong work ethic with personal qualities of integrity and credibility - Self-directed, detail oriented, conscientious, organized, and able to follow through - Ability to deal in an organized manner with problems involving multiple variables within the scope of the position - Tolerant of frequent interruptions and distractions from staff and other internal support teams - Proficient in Microsoft Office, including Outlook, Word, and Excel Benefits - Health, vision and dental insurance - Long term disability insurance - Life insurance - Vacation package - 401K plan with a generous employer match - 100% work from home model Steps to Apply To apply for this role, you must complete a Culture Index Assessment to be considered. Please note that your application will not be considered if the Assessment is not completed. Copy and paste the following link into your browser and press enter. Then, select the corresponding position for which you are applying. (Only one assessment per candidate is required.) The assessment is brief, taking less than ten minutes to complete. portal.cultureindex.com/public/survey/general/0BFB8F0000

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description This position is responsible for collection services on delinquent and bankrupt accounts with the goal of preventing charge offs and Non-Accruals, and reducing the Bank’s delinquency rates within the consumer lending portfolios. - Contact customers regarding delinquent accounts and payments; properly document all collection activity. - Receive and service inbound collection calls. - Review loan payment history. - Utilize established programs to assist Bank customers in bringing their accounts current. - Maintain confidentiality of the Bank’s customers’ personal and financial information. - Contact credit bureaus for customer reports, check customer references, update addresses, and gather additional information as necessary. - Work with other Special Assets teams and departments as needed to ensure payments are properly credited or applied to customer accounts. - Order liquidations, foreclosures, and repossessions when necessary. - Conduct skip-tracing research. - Prepare DMV applications for repossession & duplicate titles. - Perform other duties as assigned by management that enhance collection activity. - Adhere to all applicable laws and regulations governing bank operations, including compliance with Atlantic Union Bank’s Policy and Procedures. Qualifications - High school diploma or equivalent work experience - Two or more years of collections experience Requirements - High degree of professionalism - Excellent customer service skills - Excellent interpersonal, communication, and organization skills - Ability to handle multiple tasks - Flexible, able to adapt to change - Basic analytical and problem-solving skills - Knowledge of financial institution’s policies and procedures - Intermediate PC skills - Able to work independently Benefits Salary offered will be based on several factors including but not limited to education, work experience, certifications, etc. This position is also eligible to participate in either an applicable incentive compensation plan for the position or a discretionary profit sharing bonus program. General information on our comprehensive benefits package can be found by visiting here . Company Description We are proud to be an Equal Employment Opportunity employer. We maintain a drug-free workplace.

• Execute outbound collections efforts to resolve past-due balances in a professional and timely manner. • Respond to inbound payment inquiries and customer account issues using systems such as NetSuite, Salesforce, Slack, and related tools. • Apply and reconcile payments across multiple platforms (Stripe, ACH, wires, Plastiq, Net Terms), resolving short payments, unapplied balances, failed transactions, and discrepancies. • Investigate and resolve chargebacks, disputes, and payment processing issues. • Manage order cancellations, refunds, and bid blocking/unblocking in accordance with company policy. • Maintain accurate AR aging and detailed documentation of collection activity and account adjustments. • Monitor customer payment behavior and AR aging to identify delinquent or high-risk accounts. • Conduct credit reviews for new and existing customers using tools such as Dun & Bradstreet and internal financial data. • Recommend credit holds, payment restrictions, or term adjustments in accordance with company guidelines. • Support credit approval workflows and documentation requirements. • Maintain compliance with financial controls and audit standards. • Analyze aging reports, payment activity, and dispute trends to identify patterns, root causes, and opportunities to improve collections performance. • Support resolution of complex, high-value, or sensitive accounts in partnership with leadership and cross-functional teams. • Assist with large-balance or high-risk customer cases by providing account analysis, documentation, and payment history insights. • Track delinquency trends, recovery performance, and financial risk exposure to support team reporting. • Contribute to collections performance reporting and maintain audit-ready documentation for account adjustments and credit-related decisions. • Identify recurring payment issues and share insights to support process improvements and risk mitigation efforts. • Prioritize workload effectively using Salesforce and other internal systems. • Partner cross-functionally with Sales, Customer Success, and Finance to resolve payment issues and improve customer experience.