Capital Management Services

Role Description Capital Management Services has an exciting opportunity for individuals looking to join our growing Overnight Lost/Stolen Customer Service team. We are seeking dependable and customer-focused candidates interested in a fully remote position supporting a large banking institution. This role is ideal for individuals with experience in customer service, collections, telemarketing, sales, or other customer-facing environments. Candidates looking to break into the remote call center industry are also encouraged to apply. This position requires overnight, weekend, and holiday availability and is not a traditional 9–5 role. Position Responsibilities - File Fraud & Dispute Claims - Assist customers who suspect fraudulent activity on their account by filing disputes and securing debit cards for customer protection. - Deliver Empathetic Customer Service - Customers calling about potential fraud are often stressed or concerned. Representatives must maintain professionalism, empathy, and composure throughout every interaction. - Work Overnight & Off-Hours Schedules - This role operates during nights, weekends, and all holidays. Candidates must be comfortable working non-traditional schedules, including mandatory holiday coverage. Training Schedule - Week 1 – Beginning 6/8 - Training Hours: 5:00 PM – 9:00 PM - Monday: Orientation – Crescent / TAC / HR - Tuesday: Orientation – Equipment & Technology Setup - Week 2 – Beginning 6/15 - Training Hours: 9:00 PM – 2:00 AM - Monday: Classroom Training - Tuesday: Classroom Training - Wednesday: SideJack & Navigation Training - Thursday: SideJack & Navigation Training - Week 3 – Beginning 6/22 - Transition to OJT – All Days 9:00 PM – 2:00 AM - Monday: Mock Calls While Navigating Systems - Tuesday: Mock Calls While Navigating Systems - Wednesday: Warm-Up & First Live Calls with Assistance - Thursday: Live Calls with Support from MOD / Agent Trainer Qualifications - High School Diploma or GED required - Associate Degree preferred - Must be at least 18 years old - Background check required - Strong communication and customer service skills - Ability to problem solve in a fast-paced environment - Minimum 3 years of PC or laptop experience required Requirements - Wired high-speed internet connection required - Minimum internet speed: - 25 Mbps Download - 25 Mbps Upload - WiFi is NOT permitted - Company equipment provided Phone Requirements - Android Smartphone (OS 11 or higher) OR - iPhone (iOS 15 or higher) - Smartphone with unlimited minutes or landline phone required Schedule - Overnight Shift - Evening Shift - Weekends Required - All Holidays Required Compensation - $14.00 per hour - Expected hours: 20–40 hours per week - Bonus pay opportunities available Benefits - 401(k) - 401(k) Matching - Health Insurance - Dental Insurance - Vision Insurance - Paid Time Off - Paid Training - Work From Home Job Type - Full-Time - Remote - Work Location: Fully Remote

Role Description Are you an experienced Customer Service professional motivated by delivering high-quality support in a fast-paced environment? We are seeking a confident and empathetic individual to assist homeowners with mortgage-related inquiries, issues, and solutions. This role plays a key part in maintaining customer satisfaction and promoting our core values of empowerment and service excellence. Our next training class begins June 8, 2026. Key Responsibilities - Handle inbound and outbound calls in a high-volume call center environment - Assist homeowners with routine and complex mortgage servicing inquiries - Explain processes related to escrow, taxes, and payment applications clearly and professionally - Utilize advanced telephony systems to manage and track customer interactions - Accurately document all customer communications in internal platforms - Resolve inquiries using sound judgment, data analysis, and established procedures - Identify root causes of issues and provide effective solutions - Meet or exceed individual and team performance metrics - Escalate issues when appropriate and follow through to resolution - Represent the company by delivering service aligned with brand values and standards Qualifications - A genuine passion for helping others and delivering excellent service - Confidence and professionalism when speaking with customers by phone - A team-oriented mindset with a strong sense of accountability - Strong analytical and decision-making skills - Commitment to consistently delivering a positive customer experience Requirements - High school diploma or equivalent - Minimum of 2 years of call center or customer service experience (financial services or mortgage experience preferred) - Strong verbal and written communication skills - Proven ability to manage high call volumes while maintaining accuracy and professionalism - Excellent attention to detail and organizational skills - Strong problem-solving ability with a focus on resolution and customer satisfaction Preferred Qualifications - Basic understanding of mortgage servicing concepts (escrow, taxes, payments) Benefits - Opportunity to work with a leading mortgage subservicing provider - Collaborative and inclusive company culture - Ongoing training and career development opportunities - Competitive compensation and benefits package

Customer Service Representative – Mortgage Servicing (Remote) Location: RemoteJob Type: Full-TimeIndustry: Mortgage Servicing / Financial ServicesReports To: Customer Service Manager Location Requirement:This position is only available to candidates residing in Pennsylvania (PA), Ohio (OH), or West Virginia (WV). Upcoming Start Date / New Hire Orientation: - April 20th - 8:30 AM – 12:30 PM About Us Our mission is to empower homeowners while delivering exceptional service at every touchpoint. We foster a collaborative, innovative, and customer-first culture-and we're looking for motivated professionals to grow with us. Position Overview We are seeking a customer-focused Customer Service Representative to assist homeowners with mortgage-related inquiries in a fast-paced, high-volume environment. This role is ideal for someone who thrives on problem-solving, clear communication, and delivering a high-quality customer experience. Key Responsibilities - Handle high-volume inbound and outbound calls in a call center environment - Assist customers with mortgage servicing inquiries, including payments, escrow, and taxes - Clearly explain account details, processes, and next steps to homeowners - Accurately document all customer interactions in internal systems - Research and resolve customer issues using established procedures and sound judgment - Identify root causes and provide effective, timely solutions - Meet or exceed individual and team performance metrics (quality, productivity, etc.) - Escalate complex issues as needed and ensure timely follow-up - Deliver a professional, empathetic, and customer-first experience on every interaction Qualifications - High school diploma or equivalent required - Customer service or call center experience preferred (mortgage or financial services a plus) - Strong verbal and written communication skills - Ability to manage high call volumes while maintaining accuracy and professionalism - Excellent problem-solving and organizational skills - Detail-oriented with strong multitasking abilities - Basic knowledge of mortgage servicing (escrow, taxes, payments) preferred - Comfortable using CRM systems and call center technology What You Bring - Passion for helping customers and resolving issues - Confidence and professionalism on the phone - Strong analytical thinking and decision-making skills - Team-oriented mindset with a positive attitude - Commitment to delivering a high-quality customer experience Why Join Us - Work remotely with a nationally recognized mortgage servicing organization - Competitive pay and comprehensive benefits package - Supportive, team-oriented culture - Opportunities for career growth and development Apply Today Join a company where your contributions matter, your growth is supported, and your work makes a real impact on homeowners every day. #ZR

Job Title: Customer Service Representative - Mortgage Servicing Location: Remote Employment Type: Full-time Industry: Mortgage Servicing / Financial Services Reports To: Customer Service Manager About Us Our team is committed to empowering homeowners and providing outstanding service that exceeds expectations. We foster a culture of innovation, entrepreneurship, and customer-first thinking-and we're looking for passionate professionals to join us in making a difference. Position Summary Are you an experienced Customer Service professional motivated by delivering high-quality, customer-centric support in a fast-paced, high-visibility role? We are seeking a dynamic and confident individual to assist homeowners with mortgage-related inquiries, issues, and solutions. This position plays a key role in maintaining customer satisfaction and promoting our core values of empowerment and service excellence. Key Responsibilities - Handle inbound and outbound calls in a high-volume call center environment. - Assist homeowners with routine and complex issues regarding mortgage servicing. - Explain processes related to escrow, taxes, and payment applications in a clear and supportive manner. - Use an advanced telephony system to manage customer interactions. - Accurately document all customer communications within internal platforms. - Resolve inquiries using sound judgment, data analysis, and established procedures. - Identify root causes of issues and provide effective solutions. - Meet and exceed individual and team performance metrics. - Escalate issues when appropriate and follow up through resolution. - Act as a brand ambassador by delivering service aligned with company values and standards. What You Bring - A passion for helping others and providing outstanding service. - Confidence in speaking to customers over the phone with empathy and professionalism. - Working knowledge of mortgage servicing topics such as escrow, tax, and payment processes. - A team-first mindset with a desire to lead by example. - Strong analytical and decision-making skills. - A commitment to consistent engagement in delivering a positive customer and brand experience. Required Qualifications - High school diploma or equivalent. - Minimum of 2 years of call center or customer service experience (preferably in financial services or mortgage). - Strong verbal and written communication skills. - Proven ability to manage high call volumes while maintaining accuracy and professionalism. - Excellent attention to detail and organizational skills. - Problem-solving ability with a focus on resolution and customer satisfaction. - Basic understanding of mortgage products preferred. Why Join Us? - Opportunity to work with one of the top mortgage subservicing providers in the country. - Collaborative and inclusive company culture. - Commitment to employee growth and development. - Competitive compensation and benefits package. Apply today to join a team where your voice matters, your work is valued, and your impact is real.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description Capital Management Services is expanding its Mortgage Collections Team and is seeking motivated individuals for a fully remote Mortgage Collections Representative position. Mortgage collections involves contacting borrowers who are behind on their mortgage payments and assisting them in resolving delinquent accounts. Representatives work with borrowers to: - Understand their situation - Discuss repayment options - Help establish payment arrangements The goal is to help customers catch up on payments and avoid foreclosure when possible. This role requires strong communication skills, the ability to learn mortgage terminology, and comfort using basic computer applications. Qualifications - High school diploma or equivalent (GED) required - Must be 18 years of age or older - Ability to learn mortgage terminology and collections procedures - Comfortable using Windows-based computer systems, email, and web browsers - Strong communication and problem-solving skills - Ability to maintain a quiet, distraction-free home workspace Requirements - Wired high-speed internet connection (WiFi not permitted) - Minimum 25 Mbps download / 25 Mbps upload speed - Candidates will be required to submit a wired speed test from https://speedtest.net using their home computer or laptop - Smartphone required: Android (OS 11.0 or higher) or iPhone (iOS 16 or higher) Benefits - Fully remote work environment - Structured training program - Stable full-time schedule - Opportunity to develop experience in the mortgage servicing and financial services industry