• Promote student success through preventive services • Implement a comprehensive school counseling program • Help students with postsecondary options and career planning • Meet quarterly with students to review graduation plans • Deliver classroom instruction based on success standards • Collaborate with teaching staff to develop graduation plans • Analyze student data and develop intervention programs • Provide short-term counseling and referrals for support • Advocate for students at meetings • Ability to travel for professional development and testing

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description Peer Support Specialists are individuals who have lived experience with mental health, substance use, and/or problem gambling challenges, and/or have supported a family member or loved one through such experiences. They also bring familiarity with navigating behavioral health service systems. Peer Support Specialists use their lived experience to support and empower others in their personal recovery journeys, while promoting hope, self-determination, and overall well-being. Peers provide peer support services by phone to individuals who contact the Peer Warmline. Duties/Responsibilities - Provide person-centered, trauma informed care utilizing the peer model of support to callers accessing the warm line. - Work with a diverse population of callers in a mutually respectful manner, using a strengths-based approach. - Manage interactions to ensure the appropriate level of support is provided in an efficient manner. - Adhere to peer policies and procedures for H2H Contact Center. - Adhere to SAMHSA’s Working Definition and Guiding Principles of Recovery in order to protect the integrity of the peer role. - Accurately and efficiently document client interactions. - Meet or exceed established key performance indicator goals. - Utilize phone systems to interact with callers. - Provide a warm hand off to Counselors for individuals in crisis or in need of behavioral health referrals. - Other duties as assigned. Required Skills/Abilities - Ability to connect with callers in a courteous, empathic, and professional manner. - Comfortable sharing lived experience and serving as a role model of personal recovery. - Ability to share personal lived experience as a person in recovery from mental health challenges or substance use or a parent or caretaker of a child with serious emotional or behavioral challenges who has successfully navigated the child serving system. - Active listening skills to establish working alliance with callers. - Superior communication skills to convey information clearly, accurately, and completely. - Ability to maintain professional demeanor when handling difficult contacts. - Efficiency with balancing pace and flow of conversation and call time. - Strong work ethic, particularly in team setting. - Hold the belief and be able to convey that recovery is possible by providing the essential and motivating message of a better future—that people can and do overcome the internal and external challenges, barriers, and obstacles that confront them. - Must be able to attend a 3-week training program without interruptions. Required Qualifications - Must be certified or eligible for certification as a Peer Support Specialist, Family Advocate, Certified Addiction Recovery Coach, or Certified Recovery Peer Advocate through NYS Office of Mental Health (OMH) and/or NYS Office of Alcohol & Substance Abuse (OASAS). If not certified, demonstrated progress toward Peer Support Certification must be completed within 12 months of hire. - Bachelor's degree or equivalent experience working in healthcare contact center and or mental health capacity preferred. - Supportive counseling and/or mental health information and referral services experience a plus. - Applicants should be comfortable working independently and as part of a team in a collegial group environment. - Fluent in English, both verbal and written. Physical Requirements - Must be able to remain in a stationary position for at least 50% of the time. - Will frequently communicate over video calls with internal and external stakeholders as well as team members. - Will constantly operate a computer and other office productivity machinery, such as a calculator, copy machine, and computer printer. Benefits - Excellent comprehensive benefits, including medical, dental, vision, supplemental income insurance, employer paid disability insurance, employer paid life insurance, pre-tax FSA for medical and dependent care, and 401K available. Company Description Vibrant Emotional Health’s groundbreaking solutions have delivered high quality services and support, when, where and how people need it for over 50 years. Through our state-of-the-art technology-enabled services, community wellness programs, and advocacy and education work, we are building a society in which emotional wellness can be a reality for everyone. Vibrant Emotional Health’s Contact Center (Here2Help Connect) is at the cutting edge harnessing new technologies to expand methods in which consumers can receive clinically sound behavioral health services. H2H Connect operates various hotlines, including New York City’s NYC 988, New York State’s HOPEline, the National Suicide Prevention Lifeline, the national Disaster Distress Helpline, and the NFL Life Line. H2H Connect continues to grow as new managed care arrangements and new technologies make it possible to reach more people in distress through more channels. The contact center currently provides crisis intervention and information and referrals to over 40,000 people every month and we expect this number to continue to grow.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description The remote admissions counselor for online students proactively contacts and/or responds to inquiries from potential online students to discuss their educational goals and provide information about the benefits of attending Lindenwood University. This position recruits, onboards, and supports students from inquiry to enrollment and coordinates with Student Financial Services (SFS), Admissions, and Academic Affairs to ensure a streamlined and user-friendly process. The admissions counselor also delivers upon the University’s vision to be the next great learner-centric university by providing unparalleled service delivery. Essential Job Functions and Performance Indicators - Spends at least eighty percent (80%) of every shift interacting with a high volume of potential students, using telephone, text, email, video conferencing, etc.; follows applicable conversation guides to build relationships with students, help them realize their potential, and guide them to an enrollment decision. - Discovers students’ educational interests and searches applicable database(s) and other resources to provide them with personalized program offerings. - Identifies potential obstacles to a student’s ability to pursue their educational goals; addresses obstacles in an effort to ensure a positive and seamless student experience. - Responds to new inquiries within two minutes or less and moves students through the enrollment funnel within 48 hours. - Advises potential and/or current students regarding enrollment, transferability, and applicability of previously earned college credits, degree program options and requirements, cost of attendance, and University policies and procedures. - Makes admissions recommendations based on a holistic review of academic profile and extracurricular qualifications. - Represents University admissions at school visits, community events, college fairs, and all other recruitment initiatives. - Meets recruitment goals and adheres to departmental policies for student outreach. - Complies with federal, state, institution, and accreditation policies and procedures. - Maintains accurate records and data on applicants and admitted students. - Adheres to University policies regarding travel and procurement. Service Excellence - Supports the mission of the University and serves as an ambassador of the Q2 culture of service excellence. - Models, supports, and holds others accountable to the University’s values. - Serves as a student concierge, listening attentively to students’ needs, providing solutions, and connecting them with appropriate supporting departments. Communication, Teamwork, and Collaboration - Evaluates effectiveness of programs, assesses outcomes, and develops improved programming for the University; identifies opportunities for process improvements and shares student feedback with relevant departments. - Communicates and tracks all correspondence with current and prospective students within the appropriate application. - Collaborates with University departments and academic schools to provide superior student service. - Assists other recruitment divisions to meet departmental needs and goals. - Job may require other duties as assigned. Qualifications - – An equivalent combination of education, training, and experience will be considered. Additional requirements may be designated by position. - Bachelor’s degree. - Valid driver’s license and/or reliable transportation. - Minimum of 2 years’ experience in sales or recruitment preferred. - Experience in post-secondary education recruitment preferred. - Master’s degree preferred. Knowledge, Skills, and Abilities - Demonstrated ability to work effectively with individuals from diverse communities and cultures. - Customer-service oriented with excellent attention to detail. - Comprehensive knowledge of degree programs, marketing, and public relations principles. - Strong verbal, written, and interpersonal communication skills. - Organized with the ability to multitask, use good judgement, and think critically. - Strong professional integrity and ability to maintain strict confidentiality. - Knowledge of general office software, particularly Microsoft Office Suite and Customer Relationship Management (CRM) systems. Work Environment - General office setting. - Evening and weekend hours may be required. - Overnight travel possible. - Considerable phone and computer time, utilizing a Virtual Private Network (VPN) and Customer Relationship Manager (CRM) system. - Designated, quiet, distraction-free workspace with reliable, high-speed internet and camera for video calls. - Remote or hybrid. Physical Abilities - Ability to sit for extended periods of time. - Ability to work effectively at a computer and/or on a phone for several hours at a time. - Adequately mobile to attend events on- and off-campus. - Ability to lift/carry items commonly found in an office setting including, but not limited to, documents, laptops, etc. - Ability to use repetitive wrist, hand, and finger movements to type regularly. - Regular attendance is a necessary and essential function. Benefits - Upon hire, employer-paid tuition benefits for bachelor’s (employee, spouse, and dependent) and master’s degree programs (employee and spouse only). - Tuition discounts for doctoral programs (employee only). - Comprehensive benefits plan: medical, dental, vision, life insurance, disability insurance, and retirement options. - Paid holidays: MLK Jr. day, Good Friday, Memorial Day, Juneteenth, Independence Day, Labor Day, Thanksgiving break (Wednesday – Friday), and winter break (Dec. 23 – Jan. 1). - Free lunch Fridays: LU employees are eligible for a free meal on Fridays at the Evans Commons Dining Hall or Spellman Dining Hall; Chick-fil-A and Qdoba included. - Professional development opportunities through the Lindenwood Learning Academy. Equal Opportunity Employer Lindenwood University is an Equal Opportunity employer. The University complies with appropriate federal, state, and local laws and provides equal employment opportunities and access to educational programs without regard to race, color, religion, gender, age, sexual orientation, gender identity, national origin, veteran status, disability, or any other protected status to all qualified applicants and employees. Lindenwood University is committed to a policy of non-discrimination and dedicated to providing a positive discrimination-free educational work environment.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description The Student Success Advisor will be responsible for meeting retention objectives by working directly with active students to provide coaching support to help students complete their program of study. The Student Success Advisor acts as the student’s main contact throughout their program of study and maintains a continuous focus on the student experience from initial enrollment through program completion and certification. - Utilize an engagement plan that involves a variety of contact strategies (primarily phone) - Customer service expectations: minimum 1 ½ hours daily talk-time - Act as the student’s personal coach throughout their program of study - Identify, document, and troubleshoot at-risk issues - Ensure new students are oriented to their program and understand the process to completion - Strong program knowledge to serve as an expert when guiding students - Maintain high levels of student satisfaction - Strategic thinking to ensure prompt resolution of issues - Respond to student requests in a timely manner (no longer than 24 hours) - Utilize CRM to track students - Meet or exceed assigned performance metrics - Effectively manage a team load of approximately 200-250 active students (fluctuation based on enrollment) Qualifications - Minimum of an Associate degree or equivalent combination of education and experience - At least one year of experience in a student-focused role - Ability to understand the needs and challenges faced by adult learners - Ability to communicate effectively through multiple channels and across departments in both written and oral forms - Strong interpersonal, problem solving, and customer service skills - Genuine interest and commitment to helping students achieve their goals - Ability to work independently with a sense of urgency - Ability to manage and adapt to working with individuals of various backgrounds - Must be results and goal-oriented - Ability to work in an ambiguous environment remaining solution-focused Requirements - The successful team member will be REQUIRED to work the below schedule with no exceptions to accommodate standard hours of operation from 9am to 8pm EST Monday through Friday and 9am-1pm Saturday: - 8-hour shift of 9am to 6pm EST (one-hour lunch) or 11am to 8pm EST (west coast residents) - Must work at least one late day per week (11:00am - 8:00pm EST) to accommodate students in different time zones - Must work at least one rotating Saturday per month (9:00am – 1:00pm EST), with one half day off the week of pre-scheduled Saturday shift Company Description MedCerts is a national online career training school pioneering the way students learn and employers hire. Focused on direct-to-consumer MedCerts – a Stride company – is a national online training provider strengthening the workforce through innovative eLearning solutions. Focused on certifications in high-demand areas of Allied Healthcare and IT, it serves individuals from all backgrounds, including the military and their families, career changers and the under- and unemployed. MedCerts delivers certification and career training through HD-quality video-based instruction, virtual simulations, games and animations, and on-the-job training through Experiential Learning solutions. Since 2009, the company has developed over 50 career programs, trained and up-skilled more than 95,000 individuals across the country and partnered with over 500 American job centers and more than 1,000 healthcare organizations to build talent pipelines. In 2020, MedCerts was acquired by Stride, Inc. Stride has transformed the teaching and learning experience for millions of people by providing innovative, high-quality, tech-enabled education solutions, curriculum, and programs directly to students, schools, the military, and enterprises in primary, secondary, and post-secondary settings.