About Us: Transmit Security is a leader in identity and fraud prevention, empowering organizations to stop fraud while delivering seamless user experiences. Our Mosaic platform combines advanced fraud detection, machine learning-driven risk assessment, and real-time decision-making across customer journeys. As we continue to grow, we’re seeking a dedicated and customer-focused Tier 3 Support Engineer to join our team and provide high-impact technical support. We’re seeking a dedicated and customer-focused Senior Tier 3 Support Engineer to provide excellent customer service, lead processes and work on a mission critical product. About the Role: As a Tier 3 Support Engineer at Transmit Security, you will serve as a critical escalation point within the Customer Support organization, handling the most complex and technically challenging issues related to our identity security, fraud prevention, and CIAM platform. You’ll work directly with enterprise customers, engineering teams, and product management to ensure timely resolution of incidents while delivering a white-glove support experience. This role requires deep technical expertise, excellent problem-solving skills, and a proactive mindset. You’ll be expected to perform in-depth root cause analyses, manage critical incidents, and contribute to product improvements by identifying recurring issues and suggesting enhancements. What you’ll do: - Provide advanced technical support within the desired SLA while ensuring that customer satisfaction goals are achieved - Take ownership of customer issues and follow problems through to resolution - Manage escalations - Evaluate root cause analysis to eliminate recurring customer issues - Handle complex customer issues through the Support portal independently and in a professional way - Troubleshoot Transmit Security Platform issues reported by Transmit Customers, including Functionality and usability related complex issues - Interact effectively with a wide variety of customers with different requirements and backgrounds, including the Customer’s development teams to understand the nature of the issue, communicate steps to resolve, and provide consultation on best practices - Replicate customer issues in the support test environment - Collaborate with several internal teams What you’ll need: - At least 6 years of technical Support engineering experience - Experience working in mission critical environments - Experience in working with multi-tier and complex applications - Hands on experience with Linux operating system - Strong analytical and troubleshooting skills is a must - Service-oriented personality with a can-do attitude is a must - A team player with the ability to work independently is a must - Excellent interpersonal and communication skills both written and verbal English - BS/BA in Information Technology, Computer Science, or a related discipline; professional certification is an advantage - Familiar with one of the programing language such as Java, Scala, Python, bash scripting is nice to have - Experience with database management is an advantage - Practical knowledge of REST API - Familiar with SaaS and Cloud environments like GCP, Azure, AWS - Familiar with web-based products - different OS browsers (Cookies, local storage, incognito) - Knowledge on authentication technologies such as FIDO-based biometrics, authentication, Federation SSO protocols such as OIDC, OAuth, SAML, etc. - Public Key Infrastructure (PKI), X.509 certificates, SSL/TLS - Good knowledge on Mobile Platforms (IOS, Android) is a big plus What We Offer: - Impactful Role: Play a key role in delivering a market-leading solution to our customers, ensuring fraud protection and frictionless user experiences. - Growth Opportunities: Be part of a fast-growing company with plenty of opportunities for professional development and career advancement. - Flexible Work Environment: Remote work options available for North American candidates. - Collaborative Team Culture: Join a passionate and innovative team committed to making a difference in the security and fraud prevention space. The OTE salary range for this position is $120,000 - 150,000 USD. Individual compensation for this role is determined based on various factors, including but not limited to qualifications, experience, location, and overall business and organizational needs. Transmit Security is committed to fostering, cultivating and preserving a culture of Diversity and Inclusion. Our human capital is the most valuable asset we have. The collective sum of the individual differences, life experiences, knowledge, inventiveness, innovation, self-expression, unique capabilities and talent that our employees invest in their work represents a significant part of not only our Culture, but our Reputation and Achievements as well. We encourage diversity and embrace our employees’ differences in age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical ability, political affiliation, race, religion, sexual orientation, socioeconomic status, veteran status, and other characteristics that make our employees unique. #LI-TL1 #LI-Hybrid

• Act as the initial point of contact for customer issues • Providing timely and effective assistance • Properly identify and escalate complex requests • Track, document, and route issues to the appropriate teams for resolution • Guide customers through troubleshooting with professionalism • Maintain thorough records of customer interactions • Work closely with the engineering team • Continuously learn and improve expertise in help desk procedures • Develop and maintain internal support tools

• Collaborating with cross-functional partners to deeply understand business problems before developing project solutions. • Leading the execution of projects across the full software development lifecycle, including technical design, implementation, testing, and deployment, ensuring solutions are high-quality, scalable, and performant. • Driving productive and constructive technical discussions with peers and cross-team technical leaders in the global collaborative working environment, to ensure alignments with technical strategies across CS products and capabilities. • Tackling highly complex technical challenges, proactively identifying and mitigating potential risks during project execution. • Writing exemplary and high-quality codes and design documents that set the standard for the team. • Advocating for and embedding engineering best practices within the team, ensuring a culture of technical excellence. • Actively coaching and mentoring engineers across the CSP China team to foster growth and elevate technical capabilities. • Supporting team growth by participating in recruiting efforts and conducting interviews. • Promoting and exemplifying an engineering culture with inclusiveness, effective communication, and quality.

When life gets hard, we make it easier! Libra Solutions helps overcome the burdens created by slow-moving legal processes. Combining technical innovation and financial strength, we help speed cumbersome workflows and ease financial barriers for our customers. And our companies are leaders in their industries! Oasis Financial is the largest and most recognized national brand in consumer legal funding. Oasis helps consumers awaiting legal settlements to move forward with their lives. MoveDocs is a personal injury solutions platform that integrates and streamlines medical, financial, and professional services for personal injury cases. Our mission is to improve outcomes for plaintiffs, accelerate settlements for attorneys, and ensure timely payment for providers.  We are proud of our mission and passionate about applying technology to the challenge of making healthcare more accessible. We also are the leading inheritance funding provider through Probate Advance, helping heirs access their inheritance immediately, without the lengthy process of probate.     Together, under the Libra Solutions banner, we have relationships with over 40,000 attorneys and over 7,000 healthcare providers nationwide, which gives us an amazing platform to service our customers.    MoveDocs is seeking a Support Specialist to join our growing Revenue Operations Team. The Support Specialist will help educate current and prospective customers about the MoveDocs platform. As a Support team member, they assist new and existing customers by explaining features, clarifying operating instructions, and providing troubleshooting tips. They also diagnose technical issues and assist with IT requests. They may also train or educate internal users and create training programs or materials. They may compile a database of common questions or issues to develop FAQs or troubleshooting guides. This position can be remote unless near one of our office locations then it can be hybrid. Applicants must be comfortable working a scheduled 8-hour shift within the hours of 7:00 a.m. to 7:00 p.m. CST. - Work in a team environment with another Support Specialist to collaboratively provide excellent customer service and support - Escalate requests and issues to appropriate internal team(s) - Multi-task, problem-solve and prioritize in a fast-paced working environment - Perform in a high paced, variable activity environment utilizing good time management skills - Assist with administrative tasks such as answering phones or responding to emails - Be trained on, and expected to be highly competent on internal applicable software and systems - Be a clear and effective communicator (verbal and written) with a positive attitude and professional demeanor - Update information in our system for our firm and provider profiles