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Founded in 1969, ICF is a global advisory and technology services company headquartered in Reston, Virginia. It delivers data-driven solutions across energy, en
ServiceNow Developer, DHS Public Trust
Location
Virginia
Posted
134 days ago
Salary
$81.5K - $138.5K / year
Seniority
Senior
Job Description
ServiceNow Developer, DHS Public Trust
ICF
• Work closely with Solutions Architects and Business Analysts to understand and document the business outcomes and functional requirements and translate them into effective ServiceNow solution designs • Collaborate with cross-functional teams to implement ServiceNow solutions to align with the designed requirements and ensure solutions meet industry best practices • Develop and maintain complex scripts, business rules, and UI policies • Support data migration design and activities from legacy systems to ServiceNow, ensuring data accuracy and consistency during the transition • Validate that data is migrated to the most beneficial ServiceNow data structures, leveraging out-of-the-box data schemas before designing custom tables and fields • Assist architects and senior developers in the integration of ServiceNow with other systems and applications to create seamless end-to-end processes • Create detailed documentation of configurations, customizations, data schemas, and other technical decisions for future reference • Conduct thorough testing of ServiceNow configurations to validate functionality, data integrity, and user experience • Support end-user training to ensure a smooth adoption of the implemented solution • Support change management efforts by assisting senior developers, architects, and users during the transition period • Troubleshoot and resolve technical issues related to ServiceNow implementations • Adhere to security best practices and ensure that implemented solutions meet relevant compliance requirements • Stay updated on the latest ServiceNow features, enhancements, and best practices to enhance the quality of implementations and maintain expertise in the platform
Job Requirements
- US Citizenship is required (required by the federal government for this position)
- Must be able to obtain a DHS Public Trust clearance
- MUST RESIDE IN THE United States (U.S.) and the work MUST BE PERFORMED in the United States (U.S.)
- 3+ years of software development experience
- 1 + years of experience implementing ServiceNow solutions
- 1+ years of experience with CSM or ITSM
- 1+ years of experience troubleshooting and resolving technical issues related to ServiceNow implementations
- 1+ years of experience scripting beyond basic ServiceNow scripts
- 1+ years of experience in Agile Scrum
- Certified in one or more additional mainline certifications, with preference for: ServiceNow Certified Application Developer, ServiceNow Certified System Administrator, Certified Implementation Specialist – Human Resources, Certified Implementation Specialist – Customer Service Management, Certified Implementation Specialist – Discovery, Certified Implementation Specialist – Software Asset Management, Certified Implementation Specialist – Project Portfolio Management
- Experience in App Engine Service Portal customization
- Hands-on experience (> 480 hours each) in configuring or building 3 or more ServiceNow applications
- In-depth knowledge of ServiceNow platform capabilities, modules, and best practices
- Familiarity with ITIL processes and IT Service Management (ITSM) principles
- Strong scripting skills in JavaScript and GlideScript
- Strong technical skills, including workflow configuration and business rule development
- Experience in customizing UI and creating complex workflows
- An understanding of integration techniques with external systems
- Hands-on experience in troubleshooting and resolving technical issues
- An active DHS or DoW clearance
Benefits
- Reasonable Accommodations are available, including, but not limited to, for disabled veterans, individuals with disabilities, and individuals with sincerely held religious beliefs, in all phases of the application and employment process
- ICF is a global advisory and technology services provider, but we’re not your typical consultants. We combine unmatched expertise with cutting-edge technology to help clients solve their most complex challenges, navigate change, and shape the future
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