• Manage and maintain the ServiceNow platform for optimal performance • Implement security best practices and perform system upgrades • Troubleshoot and resolve issues related to workflows and system performance • Configure ServiceNow modules and applications based on business needs • Provide support for internal teams and external customers • Identify and implement process improvements

• Lead the architectural design and implementation of ServiceNow and Nuvolo solutions in alignment with organizational goals. • Collaborate with stakeholders to identify requirements and translate them into an efficient architecture that meets business needs. • Evaluate and integrate existing systems with ServiceNow and Nuvolo applications, ensuring interoperability and optimal performance. • Provide technical leadership and best practices for development, implementation, and maintenance of ServiceNow and Nuvolo solutions. • Develop architecture diagrams, documentation, and roadmaps to communicate the architecture vision and implementation plans. • Monitor and assess emerging technologies to drive innovation and improvement in service delivery. • Ensure compliance with security and governance policies in the architectural design and application deployment. This is a remote position, providing flexibility in work environment while engaging in collaborative projects.

• Customize and develop applications in ServiceNow for operational and real estate management using JavaScript, GlideScript, and integration strategies. • Work closely with stakeholders to gather requirements and transform them into scalable and functional solutions. • Perform system integrations with external tools and platforms to ensure a seamless workflow and data consistency. • Create and maintain comprehensive documentation for coding practices, application configurations, and change management. • Conduct testing to validate functionality and performance of developed solutions in the ServiceNow environment. • Troubleshoot and resolve application issues, ensuring optimal system performance. • Stay updated with the latest trends and best practices in ServiceNow and Nuvolo technologies, implementing improvements as needed.

• Facilitate agile ceremonies, including sprint planning, daily stand-ups, and retrospectives, ensuring effective team collaboration. • Work closely with product owners and stakeholders to define project scope, priorities, and deliverables. • Manage the project lifecycle from initiation to closure, ensuring adherence to timelines and budget constraints. • Remove impediments and provide guidance to teams to enhance their productivity and performance. • Track project progress, metrics, and reports, providing regular updates to stakeholders on project status and performance. • Collaborate with cross-functional teams to ensure successful implementation of ServiceNow solutions tailored for healthcare environments. • Promote a culture of continuous improvement and agile best practices within the team.