• Design, configure, and enhance ServiceNow HR Service Delivery (HRSD), Employee Center Pro, and related integrations • Collaborate with HR, IT, and business stakeholders to understand requirements, refine user stories, and translate them into technical designs for HRSD, Employee Center Pro, and related capabilities • Configure and customize HRSD (case management, lifecycle events, knowledge, and HR services) and Employee Center Pro experiences • Design and implement high-quality configurations and scripts that support performant and maintainable HR workflows • Perform unit testing, support UAT, and use tools such as Automated Test Framework (ATF) • Document technical designs, configurations, integrations, and run-books • Monitor, troubleshoot, and resolve incidents, defects, and performance issues related to HRSD, Employee Center Pro, and integrations • Build, enhance, and support integrations between ServiceNow and Workday using IntegrationHub, REST/SOAP APIs • Identify opportunities to automate manual HR processes and implement workflows that improve employee and HR productivity • Stay current on ServiceNow releases, HRSD and Employee Center Pro capabilities, and platform leading practices • Participate in agile ceremonies within the HR Product Team and contribute to platform standards, reusable patterns, and governance • Champion a user-centric mindset by leveraging analytics, feedback, and design input to iteratively improve HR experiences across the portal, mobile, and other channels

• Perform ServiceNow integrations • Administer and secure the ServiceNow platform • Develop scripts using JavaScript and ServiceNow tools • Integrate ServiceNow with external systems and APIs • Manage access controls and security configurations

• As a ServiceNow Subject Matter Expert with deep experience in regulatory compliance, you will devise strategies, design, implement, and optimize governance, risk, and compliance solutions for clients using the ServiceNow Platform • Translate complex risk, controls, and regulatory compliance business needs into integrated ServiceNow GRC and similar solutions to address client requirements • Lead and design ServiceNow platform GRC solutions, including Risk Management, Policy and Compliance, and Audit Management modules • Configure and extend ServiceNow solution components to automate compliance processes, integrations, and reporting • Provide technical guidance on ServiceNow GRC best practices and advise on regulatory compliance use cases • Design compliance monitoring and reporting capabilities within ServiceNow • Collaborate with legal, risk, and compliance teams to understand regulatory obligations

• Manage and maintain the ServiceNow platform for optimal performance • Implement security best practices and perform system upgrades • Troubleshoot and resolve issues related to workflows and system performance • Configure ServiceNow modules and applications based on business needs • Provide support for internal teams and external customers • Identify and implement process improvements