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Mortgage Advisor- Call Center & Loan Solutions (Jacksonville, FL)
Location
United States
Posted
105 days ago
Salary
0
No structured requirement data.
Job Description
Mortgage Advisor- Call Center & Loan Solutions (Jacksonville, FL)
Freedom Mortgage
Summary: The Mortgage Advisor’s responsibility includes assisting Freedom Mortgage’s customers with questions about their mortgage loans regarding Customer Service, Collections and Loss Mitigation. Additionally, once licensed, the Mortgage Advisor is able to offer applicable loan products, facilitate loan applications and prepare/collect necessary documentation. The Mortgage Advisor is expected to provide outstanding service to customers by satisfying their needs and expectations regarding the servicing of their existing loan, in addition to being able to provide various loan options available through potential new originations. Essential Job Duties and Responsibilities: - Providing accurate information to Freedom customers about their mortgage loans by retrieving loan information from various systems. - Explaining potential solutions and options available to customers. - Responding promptly and accurately to customer’s questions about their mortgage loan. - Responsible for understanding all regulatory requirements to be able to explain the requirements to the customer in a courteous and patient manner. - Maintaining confidentiality of customer’s nonpublic personal information. Computer proficiency is essential. - Representing the company in a professional and enthusiastic manner by providing a world class level of customer service. Ensures each call is handled with compassion and a resolution is reached the first time. - Responsible for both inbound and outbound calls from existing borrowers in the Servicing Customer Care department and respond to their requests within established timelines to maintain service level expectations and deliver quality service. - Builds customer relationships by actively listening and resolving issues quickly, efficiently and accurately - Review applicant information to determine whether the client is likely to qualify for the desired loan program. - Assisting customers to choose the appropriate program that best fits their needs and taking the initial loan application. - Providing guidance on the risks and benefits of the different programs available to the client. Explains and communicates the terms of each product and ensures that all the required documents and disclosures are signed and returned in a timely manner. - Providing written and verbal responses to customer inquiries as needed. - Utilizing and relying on Freedom Mortgage training materials, reference tools and other resources to provide accurate and up-to-date loan program/policy information to customers and internal business partners. - Responsible for escalating matters in accordance with company policy. - Ensures exceptional customer experience by overseeing the loan process from origination to close and providing on-going communication to customers and business partners - Successful completion of all assigned Mortgage Advisor training activities. - Understanding and adhering to the requirements of applicable federal and state laws and regulations. - Maintain regular and punctual attendance and adhere to shift requirements. - Actively seeking self-improvement to reach the next level. Has excellent communication skills and is clear and concise when speaking with customers. - Consistently meeting and/or exceeding the Sales KPIs set by Management for Productivity and QA. - Successfully pass Secure and Fair Enforcement (SAFE) for Mortgage Licensing Examination once hired. - Comply with all company policies and procedures. - Maintain regular and punctual attendance. Other Job Duties and Responsibilities: Performs other related duties as assigned. Supervisory Responsibilities: This position is an individual contributor. Qualifications: To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. - Self-starter, goal-oriented customer service professional who is focused on providing the highest level of service to our customers. - Developing knowledge of the mortgage industry, products, lending practices, and regulatory guidelines - Strong negotiation and time management skills - Excellent communication skills, both verbal and written - Proven track record of exceptional performance - Outstanding customer service skills - Previous mortgage or customer service experience is preferred, but not required Education and/or Experience: - High School Diploma/GED required - Some College/Associates Degree or equivalent from two-year College or Technical School preferred Certificates, Licenses, Registrations: - Must meet all requirements of the position, including obtaining and/or maintaining NMLS licensure, or renewing your NMLS license. - Ability to pass a background check in accordance with SAFE licensing requirements. Work Complexity: Problems and issues faced are generally routine, but often require interpretation of FFOC’s procedures or policies to resolve problems. Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work is normally performed in a typical interior office work environment which does not subject the employee to any hazardous or unpleasant elements. The noise level in the work environment is usually moderate. Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to sit and talk or hear. The employee is occasionally required to stand; walk; use hands to finger, handle, or feel; and reach with hands and arms. The employee must occasionally lift and/or move up to 25 pounds. Equal Employment Opportunity: The company is committed to providing equal employment opportunities to all employees and applicants without regard to race, ethnicity, color, sex, marital status, sexual orientation, gender identity or expression, pregnancy, religion, national origin, age (40 and over), disability, military status, genetic information, or any other basis protected by applicable federal, state, or local laws. Americans with Disabilities Act: Applicants as well as employees who are or become disabled must be able to satisfactorily perform the essential job functions of the position either with or without reasonable accommodation. Applicants as well as employees are encouraged to meet with Human Resources as the organization shall review reasonable accommodations on a case-by-case basis in accordance with applicable law. Job Responsibilities: The statements reflect the general duties and responsibilities considered necessary to perform the essential functions of the job and should not be considered as an all-inclusive list of all the work requirements of the position. The company may change the specific job duties with or without prior notice based on the needs of the organization.
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Summary: Must be local to Jacksonville, FL. The Agent, Customer Success will support FMC’s Call Center operations. The purpose of the role is to provide exceptional service to our customers, answering their queries, and resolving their issues. Provide energetic support and bring a positive attitude and willingness to learn. Ability to multitask and be comfortable in a fast-paced work environment. Top-notch communication skills, as you listen to, understand, engage with, and respond to customers - that includes over the phone, or via written communication like email or letter. Provide patience and politeness as you explain policies and procedures to customers, while always keeping a close eye on confidentiality and data security. Essential Job Duties and Responsibilities include: - Answering inbound and making outbound calls, responding to customer requests within set timeframes, and delivering an exceptional quality of service to every customer. - Providing information and knowledgeable assistance by pulling up loan information and providing customers with the information they need quickly and accurately. - Adhering to schedules, multitasking, meeting deadlines, and providing verbal and written responses to customers as required. - Working as part of a dedicated team to explain policies and procedures to customers and find great solutions to their inquiries in a seamless and positive way. - Build positive and pleasant relationships with our customers, whatever the circumstances, helping them feel secure and well-looked-after. - Maintain regular and punctual attendance. Comply with all company policies and procedures. - Performs other related duties as assigned. Education and/or Experience: - High School Graduate/GED - 0-1 Years related work experience preferred Licensure, Certification, Requirements: None required Specialized Skills & Knowledge Requirements N/A People Management Level: This position is an individual contributor. Workplace Conditions: - Standing/Sitting/Walking: Occasionally: requires this activity up to 33% of the time. - Kneeling/Crouching/Squatting/Bending: Occasionally: requires this activity up to 33% of the time - Reaching/Working Overhead: N/A: does not require this activity. - Repetitive Hand Motion: Occasionally: requires this activity up to 33% of the time - Special Vision or Hearing Requirements: N/A: does not require this activity. - Pushing/Pulling (up to 20 pounds): N/A: does not require this activity. - Lifting/Carrying (up to 20 pounds): N/A: does not require this activity. - Driving: N/A: does not require this activity. Environmental Risks: Exposure to hazardous materials, chemicals and/or fumes: N/A Equal Employment Opportunity: Freedom Mortgage is committed to providing equal employment opportunities to all employees and applicants without regard to race, ethnicity, color, sex, marital status, sexual orientation, gender identity or expression, pregnancy, religion, national origin, age (40 and over), disability, military status, genetic information or any other basis protected by applicable federal, state, or local laws. Americans with Disabilities Act: Applicants as well as employees who are or become disabled must be able to satisfactorily perform the essential job functions of the position either with or without reasonable accommodation. Applicants as well as employees are encouraged to meet with Human Resources as the organization shall review reasonable accommodations on a case-by-case basis in accordance with applicable law. Job Responsibilities: The statements reflect the general duties and responsibilities considered necessary to perform the essential functions of the job and should not be considered as an all-inclusive list of all the work requirements of the position. Freedom Mortgage Corporation may change the specific job duties with or without prior notice based on the needs of the organization.
Virtual Call Center Agent
DynataThe world’s largest first-party data company for insights, activation & measurement
Join Dynata’s Virtual Call Center team as a part-time telephone interviewer and earn extra cash remotely! This is a temporary, part-time position, estimated to end November 15th, 2026. Ideal for candidates seeking temporary or supplemental employment! We are looking for talented call center survey agents to perform outbound surveys from home with respondents and accurately record their answers. These surveys range in topics from politics to customer satisfaction and beyond. The opinions you collect, and record are sent to our clients to help them make more informed business decisions. No sales or collections involved! Come Join Our Team - Base wage of $13/hr. - Work remote from the comfort of your home - We will train the right candidate - Positive attitude and willingness to learn. - Flexible shifts within our operating hours Shift Details: - Must be available to work within the hours of 5:00 PM – 10:00 PM EST Monday – Friday and 11:00 AM – 7:00 PM EST Saturday – Sunday. - Must be able to work 1 weekend shift (either a Saturday or Sunday) each week. - Minimum 4 consecutive hours per shift - Minimum 20 hours per week Job Requirements: - Must live and work in one of the following U.S. states: AL, AR, GA, IA, ID, IN, KS, KY, LA, MN, MS, MT, NC, ND, NH, NM, NV, OH, OK, PA, SC, SD, TN, TX, UT, WI, WV, or WY - Must be 18 years or older (16+ in SC, GA, and TX) - Ability to read and speak clearly - Ability to handle difficult calls in a professional manner - Ability to listen and comprehend respondent answers and accurately and efficiently type answers into the Company’s survey software platform - Typing speed of 30 wpm while maintaining accuracy is preferred - Ability to sit and type for majority of shift - Ability to provide own equipment (laptop, headset, webcam etc.) - Have a dedicated, quiet working space that is free of distractions to conduct business Equipment Requirements Our system uses several different software technologies that are best accessed through a browser on a laptop or desktop computer. Below are the other technical requirements for this position: - Windows machine running Windows 10 OR Mac computer running a recent version of MAC OS - No Chromebooks - these are not compatible with our systems - 8 GB of RAM - 64 bit Operating system - 1.8GHz CPU or faster with at least 2 cores - An installed anti-virus - Most recently updated version of Chrome browser - Ability to download software to the computer - A personal email address capable of receiving files - 10 Mbps download internet access speed, 5 mbps upload speed or higher. - Direct plug-in wired access to the data connection (should be postpaid) - Direct plug-in access for power for computer or laptop - USB or other WIRED headset with mic. NOT QUALIFIED: corded jack type, any gaming headset (usb or not), Wireless/Bluetooth, True wireless Mono or Stereo type of headset - Working Webcam - Smart phone capable of downloading apps and receiving incoming messages via data or WiFi connection - Quiet, noise-free home office space that is free of distractions. - Knowledgeable in using the computer and can navigate. Join the Dynata team today! At Dynata, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live and serve. Dynata welcomes and encourages applications from people with disabilities. We are committed to an inclusive work culture for all our employees. Accommodations by request can be made for all aspects of the selection process. Dynata is also an affirmative action employer OE/Minority/Female/Veteran/Disabled/Sexual Orientation/Gender Identity.
ENTRY LEVEL - Customer Service Rep - WORK FROM HOME!!
TEKsystemsWe're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia.
Join one of World’s Largest Hotel Call Centers in Arizona! Permanent Work from Home Opportunity! *Must live in Phoenix, AZ or surrounding area* Entry Level Customer Service Rep - Work From Home ABOUT COMPANY: Celebrating 75 years of hospitality, is an award-winning global network of hotels located in over 100 countries and territories that offers accommodations for all types of travelers. Entry Level Customer Service Rep WORK FROM HOME JOB FUNCTIONS: --Answer incoming calls from prospective guests and travel agents. --Assist with booking new reservation or updating a prior requests --Handle all general questions or inquiries Entry Level Customer Service Rep WORK FROM HOME EQUIPMENT: All equipment is provided by client just need High Speed Internet. Client gives $50/monthly towards internet Entry Level Customer Service Rep WORK FROM HOME PAY: $17.00 per hour, $18.70 for hours after 6pm. ----- Can earn $200-400 extra per month for hitting goals Entry Level Customer Service Rep WORK FROM HOME SHIFT: - Must be able to work any 8 hour shift Mon-Sun between one of the shift ranges below. - Must be available to work weekends!! AM Shift - 4:00am - 4:30pm (8 hours within window) MID Shift - 8:30am - 8:30pm (8 hours within window) PM Shift - 12:30pm - Midnight (8 hours within window) Interested candidates please apply!! Job Type & LocationThis is a Contract to Hire position based out of Gilbert, AZ. Pay and BenefitsThe pay range for this position is $17.00 - $17.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave) Workplace TypeThis is a fully remote position. Application DeadlineThis position is anticipated to close on Mar 20, 2026. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
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Join one of World’s Largest Hotel Call Centers in Arizona! Permanent Work from Home Opportunity! *Must live in Phoenix, AZ or surrounding area* Entry Level Customer Service Rep - Work From Home ABOUT COMPANY: Celebrating 75 years of hospitality, is an award-winning global network of hotels located in over 100 countries and territories that offers accommodations for all types of travelers. Entry Level Customer Service Rep WORK FROM HOME JOB FUNCTIONS: --Answer incoming calls from prospective guests and travel agents. --Assist with booking new reservation or updating a prior requests --Handle all general questions or inquiries Entry Level Customer Service Rep WORK FROM HOME EQUIPMENT: All equipment is provided by client just need High Speed Internet. Client gives $50/monthly towards internet Entry Level Customer Service Rep WORK FROM HOME PAY: $17.00 per hour, $18.70 for hours after 6pm. ----- Can earn $200-400 extra per month for hitting goals Entry Level Customer Service Rep WORK FROM HOME SHIFT: - Must be able to work any 8 hour shift Mon-Sun between one of the shift ranges below. - Must be available to work weekends!! AM Shift - 4:00am - 4:30pm (8 hours within window) MID Shift - 8:30am - 8:30pm (8 hours within window) PM Shift - 12:30pm - Midnight (8 hours within window) Interested candidates please apply!! Job Type & LocationThis is a Contract to Hire position based out of Cave Creek, AZ. Pay and BenefitsThe pay range for this position is $17.00 - $17.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave) Workplace TypeThis is a fully remote position. Application DeadlineThis position is anticipated to close on Mar 20, 2026. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
