This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description This role is pivotal in ensuring the reliability, scalability, and performance of cloud-based enterprise software. As a Senior Staff Site Reliability Engineer, you will: - Design, deploy, and maintain robust infrastructure for mission-critical services - Collaborate closely with development teams to optimize CI/CD pipelines and automate operational workflows - Provide guidance on distributed systems, cloud architecture, and containerized environments - Influence both technical strategy and day-to-day operations - Combine hands-on engineering with leadership in best practices for deployment automation, observability, and cost optimization - Mentor peers and participate in technology evaluations - Ensure resilient, customer-focused infrastructure Qualifications - Strong experience in scalable, distributed systems architecture and cloud platforms - Proficiency in programming with Go (Golang) and containerization technologies such as Docker - Hands-on experience with Kubernetes and orchestration technologies - Expertise in CI/CD processes, deployment automation, and configuration management - Solid understanding of Git workflows in a collaborative team environment - Bachelor’s degree in Computer Science or equivalent experience - Strong analytical, problem-solving, and communication skills - Experience with networking fundamentals, identity and access management, and monitoring/observability tools is a plus - Ability to work independently and collaboratively in a fast-paced, fully remote environment Requirements - Participate in on-call rotation to maintain operational excellence for production systems - Evaluate emerging technologies and recommend solutions to enhance system reliability and security Benefits - Competitive salary range of $170,000–$230,000 - Flexible, fully remote U.S. work environment - Generous paid time off and holiday schedule - Parental leave and progressive healthcare options - Retirement savings programs - Education reimbursement opportunities - Team bonding events and global volunteering initiatives - Inclusive, collaborative culture emphasizing growth and development

• Designs, builds, and maintains scalable and robust infrastructure using cloud platforms (e.g., AWS, Azure) and containerization technologies (e.g., Docker, Kubernetes, ECS). • Collaborates with InfoSec to ensure the team is building a secure, scalable cloud infrastructure. • Develops and maintains enterprise-grade CI/CD pipelines and components to automate the build, test, and deployment processes for applications. • Implements and manages version control systems (e.g., Git) and artifact repositories to ensure efficient code collaboration and artifact management. • Monitors and improves the performance and reliability of CI/CD pipelines, addressing bottlenecks and implementing proactive measures. • Implements monitoring and logging solutions (e.g., Datadog, Prometheus, ELK stack) to track system health, identify performance issues, and troubleshoot incidents. • Collaborates with development and operations teams to diagnose and resolve production issues, ensuring quick resolution and minimal disruption to services. • Continuously monitors system capacity, performance, and security, implementing proactive measures to optimize resource utilization and enhance system stability. • Develops automation scripts (e.g., TypeScript, Bash, Python) to streamline routine operational tasks, improve efficiency, and reduce manual intervention. • Automates the deployment and configuration of applications, services, and infrastructure components using Infrastructure as Code (IaC) tools such as Pulumi, Terraform, CDK, or CloudFormation. • Works closely with cross-functional teams, including developers, testers, and operations, to foster a collaborative DevOps culture and drive continuous improvement. • Creates and maintains detailed technical documentation, including system diagrams, architectural designs, and standard operating procedures (SOPs).

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description This role is responsible for embedding security practices throughout the software development lifecycle, ensuring that applications and infrastructure are secure, compliant, and resilient. The DevSecOps Engineer will collaborate across development, operations, and security teams to streamline CI/CD pipelines, automate compliance checks, and manage cloud and containerized environments. - Design and implement scalable infrastructure - Enforce secure coding standards - Integrate automated security testing tools to protect applications at every stage - Contribute to faster, safer software delivery and robust operational resilience Accountabilities - Design, implement, and maintain secure CI/CD pipelines, embedding automated security checks and compliance processes - Integrate application security testing tools (SAST, DAST, SCA) into development workflows - Collaborate with developers to enforce secure coding practices and DevSecOps standards - Manage and secure cloud environments across AWS, Azure, or GCP, ensuring best practices for containerized workloads (Docker, Kubernetes) - Implement Infrastructure as Code (IaC) using Terraform, Ansible, or CloudFormation for secure provisioning - Monitor, troubleshoot, and optimize systems, pipelines, and cloud resources to ensure reliability and performance - Provide guidance, training, and support to teams on DevSecOps methodologies, security best practices, and compliance Qualifications - 4+ years of experience in DevSecOps, Security Engineering, or Cloud Security - Strong knowledge of CI/CD tools such as Jenkins, GitLab CI/CD, or Azure DevOps - Hands-on experience with cloud platforms (AWS, Azure, GCP) and container orchestration (Docker, Kubernetes) - Proficiency in programming/scripting languages such as Python or Java - Experience with security automation, vulnerability management, and regulatory compliance (ISO 27001, NIST, HIPAA, GDPR, PCI DSS) - Familiarity with GitOps tools (Flux, ArgoCD) and virtualization technologies (VMware, OpenStack) - Certifications preferred: CKAD, CKA, AWS/Azure/GCP Security, Certified DevSecOps Professional (CDP), or Certified Kubernetes Security Specialist (CKS) - Ability to obtain a Public Trust clearance and meet U.S. residency requirements Benefits - Competitive salary and total rewards package - Comprehensive healthcare, dental, and vision plans - Retirement savings plans with company match (401k) - Paid time off including vacation, personal, sick leave, and holidays - Paid family leave and parental benefits - Flexible remote work options - Professional development opportunities and career growth support

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description This role involves strengthening and scaling the infrastructure behind our crisis care platform. In this role, you’ll ensure our systems are reliable, resilient, and observable—ready for every moment someone reaches out. You’ll bridge development and operations, champion automation, and drive a culture of reliability across engineering. If you want to build systems that deliver help when it matters most, this is your opportunity. Responsibilities - Automation & Infrastructure as Code - Develop and maintain automation tools and frameworks to reduce manual operations. - Implement Infrastructure as Code (IaC) using tools such as Terraform, CloudFormation, or similar. - Build and manage CI/CD pipelines to support rapid, reliable deployments. - Create self-service tooling and platforms that empower development teams. - System Reliability & Performance - Design, implement, and maintain scalable, reliable, and secure infrastructure to support business-critical applications. - Lead incident response, conduct root-cause analysis, and implement long-term preventive fixes. - Optimize system performance through capacity planning and resource utilization improvements. - Monitoring & Observability - Design and implement robust monitoring, logging, and alerting systems. - Build dashboards and metrics that provide visibility into system and service health. - Establish observability best practices across microservices and distributed systems. - Reduce alert fatigue through intelligent alerting, automation, and clear runbooks. Qualifications - Required - 6–8+ years in Infrastructure, SRE, Platform, or DevOps engineering with strong Python and Linux/Unix fundamentals. - Advanced AWS expertise (EC2, EKS/ECS, S3, IAM, VPC) and hands-on Kubernetes + Docker in production. - Proficiency with Terraform and Infrastructure as Code best practices. - Experience owning CI/CD pipelines, deployment automation, and promotion workflows. - Experience in observability + reliability skills (Datadog/Prometheus/Grafana, incident response, RCA). - Security-minded engineering approach, ideally with exposure to regulated or healthcare environments. - Preferred - Strong architectural thinking and ability to modernize legacy systems. - Experience with trunk-based development, GitOps practices, or developer tooling. - Demonstrated mentorship, technical guidance, or influence on engineering best practices. - Effective collaborator with high ownership, able to operate independently and support developers. - AWS cost-optimization experience or familiarity with Aurora/database performance. - Experience working on mission-critical, distributed, or global-scale platforms. Benefits - 20 paid holidays, including: - Federal holidays like Juneteenth and Labor Day - Election day - Holiday break from Dec 24 through January 1 - 2 renewal days - 2 floating holidays - Flexible paid time off, including: - 15 vacation days - 3 personal days - 7 sick days - Medical, dental, and vision benefits for the staff member and family at no cost to the employee - 403B retirement plan (the nonprofit equivalent of a 401K): 3% contribution by Crisis Text Line to support building financial wellness, regardless of personal contribution - 12 weeks paid parental leave (after 6 months of employment) - Student loan repayment (after 2 years of continuous full-time service) - Family support through a virtual childcare platform - Stipends/Allowances: - Mental health (Monthly) - Internet Service (Monthly) - Professional Development (Annual) - Wellness (Annual) - Home office setup (One-time/First year)