This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description This role involves strengthening and scaling the infrastructure behind our crisis care platform. In this role, you’ll ensure our systems are reliable, resilient, and observable—ready for every moment someone reaches out. You’ll bridge development and operations, champion automation, and drive a culture of reliability across engineering. If you want to build systems that deliver help when it matters most, this is your opportunity. Responsibilities - Automation & Infrastructure as Code - Develop and maintain automation tools and frameworks to reduce manual operations. - Implement Infrastructure as Code (IaC) using tools such as Terraform, CloudFormation, or similar. - Build and manage CI/CD pipelines to support rapid, reliable deployments. - Create self-service tooling and platforms that empower development teams. - System Reliability & Performance - Design, implement, and maintain scalable, reliable, and secure infrastructure to support business-critical applications. - Lead incident response, conduct root-cause analysis, and implement long-term preventive fixes. - Optimize system performance through capacity planning and resource utilization improvements. - Monitoring & Observability - Design and implement robust monitoring, logging, and alerting systems. - Build dashboards and metrics that provide visibility into system and service health. - Establish observability best practices across microservices and distributed systems. - Reduce alert fatigue through intelligent alerting, automation, and clear runbooks. Qualifications - Required - 6–8+ years in Infrastructure, SRE, Platform, or DevOps engineering with strong Python and Linux/Unix fundamentals. - Advanced AWS expertise (EC2, EKS/ECS, S3, IAM, VPC) and hands-on Kubernetes + Docker in production. - Proficiency with Terraform and Infrastructure as Code best practices. - Experience owning CI/CD pipelines, deployment automation, and promotion workflows. - Experience in observability + reliability skills (Datadog/Prometheus/Grafana, incident response, RCA). - Security-minded engineering approach, ideally with exposure to regulated or healthcare environments. - Preferred - Strong architectural thinking and ability to modernize legacy systems. - Experience with trunk-based development, GitOps practices, or developer tooling. - Demonstrated mentorship, technical guidance, or influence on engineering best practices. - Effective collaborator with high ownership, able to operate independently and support developers. - AWS cost-optimization experience or familiarity with Aurora/database performance. - Experience working on mission-critical, distributed, or global-scale platforms. Benefits - 20 paid holidays, including: - Federal holidays like Juneteenth and Labor Day - Election day - Holiday break from Dec 24 through January 1 - 2 renewal days - 2 floating holidays - Flexible paid time off, including: - 15 vacation days - 3 personal days - 7 sick days - Medical, dental, and vision benefits for the staff member and family at no cost to the employee - 403B retirement plan (the nonprofit equivalent of a 401K): 3% contribution by Crisis Text Line to support building financial wellness, regardless of personal contribution - 12 weeks paid parental leave (after 6 months of employment) - Student loan repayment (after 2 years of continuous full-time service) - Family support through a virtual childcare platform - Stipends/Allowances: - Mental health (Monthly) - Internet Service (Monthly) - Professional Development (Annual) - Wellness (Annual) - Home office setup (One-time/First year)

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description We are seeking a Staff Site Reliability Engineer (SRE)/DevOps Engineer to improve the reliability, observability, and operational health of our production platform. This role requires someone who can go beyond basic monitoring—the ideal candidate must understand application architecture and service dependencies in order to design meaningful alerts and actionable observability, not just monitoring noise. This position combines SRE, DevOps, and observability engineering, with a strong focus on improving alert quality, reducing operational fatigue, and strengthening platform reliability. - Optimize and clean up Datadog APM instrumentation, monitors, and dashboards to improve signal quality and reduce telemetry costs - Design intelligent alerting strategies to reduce PagerDuty alert fatigue - Develop monitoring that reflects real user impact and system health, not infrastructure noise - Gain deep understanding of application architecture and service dependencies to diagnose failures and cascading impacts - Support DevOps and platform engineering efforts, including automation and CI/CD improvements - Participate in on-call support during business hours (Mon–Fri) and lead incident response improvements Qualifications - Must be US Citizen - 8+ years of experience in Site Reliability Engineering, DevOps, or platform engineering - Strong hands-on experience with Datadog (APM, monitoring, dashboards, alerting) - Experience designing actionable monitoring and intelligent alerting - Strong understanding of distributed systems and application architecture - Experience supporting production systems and incident response - Solid DevOps automation and infrastructure skills Ideal Candidate This role is best suited for an engineer who: - Understands applications deeply enough to create meaningful alerts - Can reduce monitoring noise and operational fatigue - Combines SRE reliability practices with strong DevOps engineering skills Contact Information If you are interested in getting more information about this opportunity, please contact Irina Rozenberg at Recruiting@arielpartners.com at your earliest convenience. Company Description At Ariel Partners, we solve the most difficult problems that inhibit technology from enabling our customers to achieve their goals. Our vision is to be recognized by our stakeholders as an elite provider of IT solutions, so when they have their biggest challenges, we are on their short list. We are looking for team members who share our values of: - Integrity to do the right thing even when it hurts - Commitment to the long-term success and happiness of our customers, our people, and our partners - Courage to take on difficult challenges, accept new ideas, and accept incremental failure - The constant pursuit of Excellence Ariel Partners is an Equal Opportunity Employer in accordance with federal, state, and local laws.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description We are seeking a hands-on Staff DevOps Engineer to support deployment, optimization, and operations of our cloud-native infrastructure. This role focuses on building and maintaining scalable systems in an AWS and Kubernetes-based environment, improving reliability, and optimizing infrastructure costs. A key near-term initiative includes deploying a new graph database architecture and supporting a migration from Amazon Neptune to FalkorDB. - Manage and optimize AWS infrastructure and Kubernetes environments - Build and maintain CI/CD pipelines using Argo (with migration to GitHub Actions) - Develop and maintain Infrastructure as Code using Terraform - Support Elastic cluster upgrades and migrations without disrupting production customers - Implement monitoring and observability using Datadog - Optimize infrastructure costs using Spot instances, Reserved Instances, and Spot Ocean - Manage and improve services using Redis, SQS, and Elastic - Reduce legacy infrastructure technical debt and improve operational efficiency Qualifications - Must be US Citizen - Strong experience with Kubernetes (K8s), Terraform, and Argo CI/CD - Hands-on experience operating AWS production environments - Experience managing Elastic clusters and version migrations - Experience with infrastructure cost optimization strategies - Strong DevOps/SRE background with production systems - Experience migrating CI/CD pipelines to GitHub Actions - Experience with graph databases (Neptune, FalkorDB, Neo4j, etc.) - Experience with Datadog observability Company Description At Ariel Partners, we solve the most difficult problems that inhibit technology from enabling our customers to achieve their goals. Our vision is to be recognized by our stakeholders as an elite provider of IT solutions, so when they have their biggest challenges, we are on their short list. We are looking for team members who share our values of: - Integrity - to do the right thing even when it hurts; - Commitment - to the long-term success and happiness of our customers, our people, and our partners; - Courage - to take on difficult challenges, accept new ideas, and accept incremental failure; - Excellence - the constant pursuit of excellence. Ariel Partners is an Equal Opportunity Employer in accordance with federal, state, and local laws.

• Full‑Stack Observability: Trace requests from browser to code to database. • Incident Lifecycle: Join blameless post‑mortems and help implement “never‑twice” fixes. • AIOps: Use Dynatrace’s predictive AI to find “the needle in the haystack” before an outage occurs. • Scalable Infrastructure: How to manage monitoring for thousands of hosts without manual intervention. • Observability‑as‑Code: Help deploy and configure Dynatrace OneAgent and ActiveGates with automated tooling. • SLI/SLO Implementation: Define and instrument user‑centric metrics and objectives in Dynatrace. • AI‑Assisted Troubleshooting: Combine Davis® AI with Copilot/Claude to identify root causes and reduce MTTR. • Dashboard Engineering: Build actionable, real‑time dashboards for application and cloud health. • Automation & Scripting: Write Python/Bash to trigger self‑healing or response playbooks from alerts.