This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description This role involves coordinating referrals and scheduling for our Telehealth Clinic and Outpatient programs. - Be the friendly first point of contact for individuals, helping them schedule appointments and access telehealth services. - Explain telemedicine services to individuals served, referral partners, medical offices, schools, and community agencies. - Help individuals successfully connect to their telehealth appointments (tech support stars welcome!). - Process and manage referrals, schedules, eligibility, consents, and documentation in our electronic health record. - Coordinate care-related tasks such as lab requests, medical records, and required forms. - Ensure provider schedules are accurate, complete, and aligned with scheduling guidelines. - Support daily administrative workflows including faxes, emails, eligibility checks, and payment processing. Qualifications - High School Diploma or GED (Associate's or Bachelor's degree preferred). - At least 1 year of experience in a medical, clinical, or fast-paced office setting. - A designated home workspace with reliable internet. - Strong communication, organization, and problem-solving skills. - Comfort using technology, portals, scheduling systems, and EHRs. - Bilingual skills are a plus! Benefits - Health Insurance Options – includes a preloaded benefit card to help cover out-of-pocket expenses. - Dental & Vision Insurance. - 401(k) Retirement Plan. - Generous PTO & Sick Time. - Robust Employee Assistance Program (EAP) – mental health, legal, financial & more, available digitally and in person. - Employer-Paid Life & AD&D Insurance. - Optional Supplemental Coverage: Life Insurance, Short-Term & Long-Term Disability, Critical Illness (with cancer protection), Accident Insurance.

• Research and generate qualified provider leads using public databases and online resources • Verify provider information including specialty eligibility, contact details, and office hours • Conduct outbound calls to medical practices following provided scripts • Schedule appointments based on availability and internal booking guidelines • Capture accurate appointment details including provider information and notes • Confirm scheduled appointments and coordinate updates with the internal team • Ensure providers receive correct meeting links or call details before appointments • Maintain accurate lead records, call notes, and appointment tracking in CRM systems • Record appointment times accurately based on Pacific Time • Provide timely updates regarding appointment status and scheduling changes

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description This role involves being a crucial part of our Telehealth Clinic and Outpatient programs as a Referral and Scheduling Coordinator - REMOTE. - Be the friendly first point of contact for individuals, helping them schedule appointments and access telehealth services. - Explain telemedicine services to individuals served, referral partners, medical offices, schools, and community agencies. - Help individuals successfully connect to their telehealth appointments (tech support stars welcome!). - Process and manage referrals, schedules, eligibility, consents, and documentation in our electronic health record. - Coordinate care-related tasks such as lab requests, medical records, and required forms. - Ensure provider schedules are accurate, complete, and aligned with scheduling guidelines. - Support daily administrative workflows including faxes, emails, eligibility checks, and payment processing. Qualifications - High School Diploma or GED (Associate's or Bachelor's degree preferred). - At least 1 year of experience in a medical, clinical, or fast-paced office setting. - A designated home workspace with reliable internet. - Strong communication, organization, and problem-solving skills. - Comfort using technology, portals, scheduling systems, and EHRs. - Bilingual skills are a plus! Benefits - Health Insurance Options – includes a preloaded benefit card to help cover out-of-pocket expenses. - Dental & Vision Insurance. - 401(k) Retirement Plan. - Generous PTO & Sick Time. - Robust Employee Assistance Program (EAP) – mental health, legal, financial & more, available digitally and in person. - Employer-Paid Life & AD&D Insurance. - Optional Supplemental Coverage: Life Insurance, Short-Term & Long-Term Disability, Critical Illness (with cancer protection), Accident Insurance.

A Career with Growth, Flexibility, and Purpose If you’re thinking about making a change and building a more rewarding career, this opportunity may be exactly what you’re looking for. We are seeking motivated individuals who want to grow professionally while making a meaningful difference in the lives of the families they serve. Our team works with thousands of union members and their families across North America to help them understand and access valuable supplemental benefits. Because members request information directly, your role focuses on assisting interested individuals rather than chasing leads or making cold calls. In this position, you’ll connect with potential members, schedule appointments, and guide families through the programs that best suit their needs. The goal is simple: provide clear information, offer helpful solutions, and deliver a positive experience. Basic Qualifications - Strong communication and interpersonal skills - Familiarity with basic computer tools and online systems - Strong work ethic and a dependable attitude - Good time management and organizational abilities - Ability to successfully complete a background check What You Can Expect - Full training provided — no prior industry experience required - Entry-level opportunity with clear advancement potential - A supportive and energetic team environment - Weekly compensation with performance bonuses - Full-time opportunity with long-term career potential