• Assist with day-to-day office operations and documentation management • Maintain accurate electronic and physical records for audit and compliance purposes • Support invoicing, refunds, and cancellation processes in line with company procedures • Maintain clear, professional communication with clients, brokers, insurers, and internal teams • Build and maintain strong working relationships that support long-term portfolio growth • Ensure all administrative activity meets quality standards and regulatory requirements • Contribute to efficient office processes aligned with business targets • Work closely with account executives and underwriters on portfolio movements • Meet productivity expectations and contribute to continuous improvement within the team

• Build, configure, and maintain outbound dialer campaigns, including pacing, dispositions, campaign logic, and list strategies. • Monitor campaign performance and telephony KPIs, identifying issues or trends and escalating findings to Telephony leadership as needed. • Own and oversee SIP trunk configurations, carrier integrations, and call routing changes under the direction of Telephony leadership. • Execute and maintain call masking, branded caller ID, and spam-mitigation configurations. • Oversee and ensure compliance with number registration and TCPA/DNC compliance processes, including management of National and State Do Not Call lists. • Document telephony configurations, call flows, routing logic, and procedures to support consistent execution, troubleshooting, and knowledge sharing. • Drive the design, implementation, and optimization of call strategies across voice, SMS, and email channels in partnership with Operations and Workforce Management (WFM). • Own and direct with Five9 API usage and other integrations to enable automation, reporting, and connectivity between telephony and adjacent systems. • Collaborate with Workforce Management, QA, Operations, Compliance, and IT to ensure telephony configuration supports staffing models, performance goals, and regulatory requirements. • Lead telephony platform enhancements, system consolidations, and transitions (e.g., migrations into Five9) through configuration, testing, documentation, and operational readiness activities. • Build and troubleshoot escalated telephony issues related to call routing, dispositions, softphone configuration, and agent-level problems. • Participate in testing and quality assurance of new dialer campaigns, call flows, integrations, or system changes prior to production deployment.

About OnePay OnePay is the consumer fintech trusted by millions of Americans to make money better. Our financial system is broken. High fees, low rates, and too few ways to actually grow your money. We’re fixing it. And we’re moving fast. We’re an all-in-one financial services platform that brings together banking, high-yield savings, credit cards, point-of-sale lending, investing, and crypto in one place. We also partner with employers, HCM providers, gig platforms, and others to deliver embedded financial services to millions of employees and frontline workers. We’re backed by Walmart, the world’s largest retailer, and Ribbit Capital, one of fintech’s most respected investors, giving us rare scale, distribution, and the opportunity to build something truly category-defining. But what really sets OnePay apart is how we move. Our customers don’t have time to wait… and neither do we. This place moves fast, and we’re looking for people who are: - Ready to run - Hungry and driven by urgency - Exceptional at what they do, with low ego - Comfortable operating in motion The role As Contracts Administrator, you'll work closely with a variety of cross functional partners and OnePay's Contracts Manager to execute our overall contract management process. Additionally, this role will help maintain software solutions and diligent oversight of various contracts. This role is responsible for: - Supporting the contract review and approval process from intake through execution, including routing for internal approvals, facilitating signatures, and ensuring a smooth workflow across Legal, Procurement, and other stakeholders. - Becoming an expert in our Contract Lifecycle Management (CLM) tool, developing and maintaining proficiency in its features and functionality. - Helping with drafting, redlining, and maintaining version control of contracts, including administrative updates and initial contract reviews. - Interpreting basic contractual language to maintain an accurate contracts repository and ensure clean master data. - Maintaining and organizing contract records and repositories, ensuring easy access to critical documents. - Serving as a point of contact for standard contract templates and various agreements, escalating complex requests to Legal, as needed. - Reviewing and processing non-disclosure agreements (NDAs) under guidance from the Legal team, ensuring compliance with company policies. - Using contract management tools to track key terms, dates, and compliance requirements. You bring - 4+ years of experience in contracts, legal ops, procurement, or a similar role - Experience with Ironclad or other CLM tools is a plus, but not required, because we care more about your willingness to learn it thoroughly and use it with care - Strong attention to detail: You double-check your work and catch inconsistencies before others do - Proficiency in the use of electronic signature tools - Experience with AI tooling is preferred - Clear and respectful communicator who works well with stakeholders across functions - A successful track record of managing large contract portfolios - Ability to stay calm under pressure in the face of competing deadlines and with a large number of stakeholders - The Triple H Factor: Hungry, Humble, and Honest - An act-like-an-owner mentality: decisive, collaborative, and ruthlessly prioritize Standard Interview Process - Initial Interview with Talent Partner - Technical or Hiring Manager Interview - Team Interview - Executive Interview - Offer! Equal Employment Opportunity To build technology and products that are used and loved by people and solve real-world problems, we need to build a team with many different perspectives and experiences. We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We encourage candidates from all backgrounds to apply. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us at talent@onepay.com.

Become a part of our caring community and help us put health first The Utilization Management (UM) Nurse 2 RN uses clinical nursing skills to support the coordination, documentation and communication of long-term support and services and benefit administration determinations. The UM Nurse work assignments are varied and frequently require interpretation and independent determination of the appropriate courses of action. The UM Nurse 2 work assignments involve moderately complex to complex issues where the analysis of situations or data requires an in-depth evaluation of variable factors. You will report to the Manager Utilization Management Nursing. In this role you will: - Use clinical knowledge, communication skills, and independent critical thinking skills towards. - Interpret criteria and procedures related to Long Term Services and Support authorizations to provide the best treatment, care, or services for members. - Coordinate and communicate with providers, members, or other parties to facilitate care and treatment. - Understand department and organizational strategy and operating goals, including their linkages to related areas. - Follow established guidelines/procedures. - Oversee LTSS Utilization Management quality performance, including monitoring LTSS UM performance measures and trends in service authorization compliance points and working with Utilization Manager to develop performance improvement initiatives as appropriate. - Attends and advocates on ICT meetings for State Fair Hearings, report monitoring, and review, - Attends DMAS training and compliance meetings - Routine communication with DMAS, as needed - Ensures compliance with state and federal requirements and NCQA standards Use your skills to make an impact Required Qualifications - Active Registered Nurse license in the state of Virginia, or obtain a multi-state license bordering contiguous state that participates in the enhanced licensure, (eNLC) without disciplinary action - Minimum 3 years previous experience in utilization management/ LTSS service authorization - Minimum two, (2) years prior clinical experience preferably in an acute care, skilled or rehabilitation clinical setting or Medicaid Managed Care Organization - Intermediate to Advanced knowledge using Microsoft Office Word, Excel, PowerPoint, navigating multiple systems and platforms and ability to troubleshoot and resolve basic technical difficulties in a remote environment - Ability to work independently under general instructions and with a team Preferred Qualifications - Bachelor's or Associate's Degree in Nursing or related field. - Telephonic case management or in hospital Case Management experience - Previous experience in discharge planning and/or home health or rehabilitation - Previous Medicare/Medicaid Managed care experience Additional Information: Workstyle: Remote work at Home Location: Virginia or reside within 40 miles of one of the following contiguous bordering states - Tennessee, West Virginia, North Carolina, Maryland, or Kentucky. Schedule: Must work a minimum of 8 hours between 8:00 AM to 5:00 PM Eastern Time Travel: Less than 25% attend onsite market meetings as business needs. May need to attend onsite meetings in Humana Healthy Horizons office in Glen Allen, VA Language Assessment Statement: Any Humana associate who speaks with a member in a language other than English must take a language proficiency assessment, provided by an outside vendor, to ensure competency. Applicants will be required to take the Interagency Language Rating (ILR) test as provided by the Federal Government. Work at Home Guidance: Work at Home Guidance To ensure Home or Hybrid Home/Office employees' ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria: - At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is required; wireless, wired cable or DSL connection is required. - Satellite, cellular and microwave connection can be used only if approved by leadership. - Employees who live and work from Home in the state of California, Illinois, Montana, or South Dakota will be provided a bi-weekly payment for their internet expense. - Humana will provide Home or Hybrid Home/Office employees with telephone equipment appropriate to meet the business requirements for their position/job. - Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information. Interview Format As part of our hiring process for this opportunity, we will be using an interviewing technology called HireVue to enhance our hiring and decision-making ability. HireVue allows us to quickly connect and gain valuable information from you pertaining to your relevant skills and experience at a time that is best for your schedule. Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required. Scheduled Weekly Hours 40 Pay Range The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc. $71,100 - $97,800 per year This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance. Description of Benefits Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities. About us Humana Inc. (NYSE: HUM) is committed to putting health first – for our teammates, our customers and our company. Through our Humana insurance services and CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health – delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare, Medicaid, families, individuals, military service personnel, and communities at large. ​ Equal Opportunity Employer It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.