This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description This role involves leading the development of asset tokenization and Real World Asset (RWA) infrastructure, guiding a team of talented engineers and product managers. - Lead a team of engineers to deliver tokenization products and features. - Collaborate with product and program managers to clarify the tokenization roadmap. - Ensure product requirements are incorporated into technical solutions. - Drive the technical roadmap alongside other engineering leaders. - Promote technical excellence in blockchain development within the team. - Facilitate effective processes for team collaboration. - Recruit and develop engineers specializing in smart contracts. - Aid in creating career development plans for engineers in digital assets. - Contribute to wider engineering initiatives within the organization. - Engage in important technical and product discussions with leadership. - Cultivate a clear vision for the team’s role in the tokenization ecosystem. - Oversee project success and deliver measurable results. - Introduce advanced engineering best practices in the RWA space. - Maintain coding proficiency and system architecture understanding. Qualifications - 10+ years of hands-on software engineering experience with a focus on APIs and SDKs. - 5+ years of experience in engineering management. - BS or MS in Computer Science or Engineering or equivalent experience. - Proven track record of delivering complex blockchain or financial products. - Expertise in Golang with familiarity of its idiomatic approach. - Knowledge of TypeScript and React for frontend applications. - Expertise in smart contract development (Solidity, Rust, Go-based). - Familiarity with token standards (ERC-20, ERC-721, etc.) and transaction flows. - Understanding of Real World Assets and their migration to digital ledgers. - Experience with custody solutions and regulatory digital asset requirements. - Expertise in backend systems and distributed system design. Benefits - Healthcare Insurance covering 100% of employee premiums. - Vision & Dental Insurance. - Mental Health and Wellness Program. - Equity Ownership and Early Exercise options. - Maternity & Paternity Leave. - Educational budget of USD 1000. - WFH stipend of USD 500. - WeWork All Access Membership. - Visa Sponsorship. - 401k plan.

Zoom aims to be a true value partner for our customers. That means helping enterprise leaders connect CX strategy, operating models, and technology investments to real business outcomes while understanding how AI can impact all facets of the CX stack. This role exists to do exactly that with Zoom's CX team. As a Value Advisor - AI, you’ll sit at the intersection of sales, product, and customer experience strategy. You will influence decisions, shape narratives, and help customers (and internal teams) see what’s possible when CX is designed intentionally. You'll provide deep experience advising customers on AI -enabled transformation in the CX space and provide strategy, financial acumen and executive level communication. This is a practical, hands‑on role. If you like thinking strategically and rolling up your sleeves to build decks, design workshops, and pressure‑test ideas with executives, you’ll feel at home here. Be a trusted advisor - Partner with Value Realization, Sales, Product, and Leadership to bring a clear, holistic point of view on CX and Zoom’s role as a value partner in an AI era. - Help teams frame customer conversations around outcomes (efficiency, growth, experience), not features and bring a perspective on how AI will elevate service in the future Analyze what really matters - Break down customer strategies, revenue models, competitive pressures, and operating models to identify where CX can move the needle and then understand how AI will overlay on top to enable CX transformation. - Understand how customers actually create value across their business, and identify where CX, service, or sales changes can unlock outsized impact. Shape and support pre‑sales engagements - Support pre‑sales efforts by deploying lightweight but credible value activities such as: - Experience and service design - Voice of Customer and Employee diagnostics - Opportunity and value framing - Business Case development - Translate AI enabled capabilities into clear adoption strategies, value metrics, and success criteria - Build effective AI value realization frameworks - Translate insights into clear, executive‑ready narratives that support deal momentum. Turn strategy into action - Help inform Zoom's strategic vision and work along multiple teams to act as a feedback loop between customer, partner, product, marketing and beyond. - Create and use value frameworks to help customers convert strategic goals into concrete roadmaps and investment priorities. - Manage a repository of assets and accelerators to deploy across customers with scale. - Build vertical level narratives on AI in CX and help scale the solution to drive impact for our customers. - Align business and technology stakeholders inside large, matrixed enterprise customers. Lead the room when it matters - Facilitate executive workshops and strategic planning sessions that create clarity, alignment, and forward motion. - Build and present points of view on the next generation of CX, including AI‑enabled service, sales, and experience orchestration. What success looks like - Sales teams bring you into complex opportunities early, and keep bringing you back. - Executives leave sessions with a clearer understanding of why CX matters, what to do next, and how AI can transform their CX state - Your work helps turn abstract CX ambition into practical, fundable initiatives. - Ensure the tools, frameworks, and assets used by the Value Realization team are current, usable, and ready for real customer work. Experience & background - 6–9 years+ of experience in a leading SaaS CX organization, management consultancy, or complex operations environment. - Proven exposure to customer service operations across service, sales, and marketing journeys. - Deep experience in driving AI-enabled digital transformation in the CX space - Deep experience in AI, automation, analytics, and ultimately driving that into a boardrom - ready narrative with defensible financial models - Industry knowledge in one or more of the following sectors is preferred: Financial Services, Consumer Retail and Travel & Hospitality. CX and technology fluency - Working knowledge of service design, including how front and backstage intersect. - Strong working knowledge of CX technologies such as contact center platforms, CRM, CDP, ticketing, and related data flows. - Comfortable discussing how technology enables (or limits) operating model change. Clear thinking and strong communication - Excellent content creation skills especially slideware, visuals, and concise executive writing. - Able to simplify complex ideas without dumbing them down. Modern ways of working - Uses AI and automation tools to scale research, analysis, and content creation. - Thrives in a highly matrixed environment and can influence without formal authority. Practical realities - Willing and able to travel as needed to support customers and internal teams. This isn’t a generic strategy role or a pure sales overlay. You’ll help define how Zoom shows up as a CX value advisor and make AI "real", both internally and with customers. You’ll build repeatable ways of working, shape points of view, and help grow a team that raises the bar on how CX value is articulated and delivered. Salary Range or On Target Earnings: Minimum: $97,600.00 Maximum: $225,700.00 In addition to the base salary and/or OTE listed Zoom has a Total Direct Compensation philosophy that takes into consideration; base salary, bonus and equity value. Note: Starting pay will be based on a number of factors and commensurate with qualifications & experience. We also have a location based compensation structure; there may be a different range for candidates in this and other locations At Zoom, we offer a window of at least 5 days for you to apply because we believe in giving you every opportunity. Below is the potential closing date, just in case you want to mark it on your calendar. We look forward to receiving your application! Anticipated Position Close Date: 03/20/26 Ways of Working Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting. Benefits As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. Click Learn for more information. About Us Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars. We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Find room to grow with opportunities to stretch your skills and advance your career in a collaborative, growth-focused environment. Our Commitment​ At Zoom, we believe great work happens when people feel supported and empowered. We’re committed to fair hiring practices that ensure every candidate is evaluated based on skills, experience, and potential. If you require an accommodation during the hiring process, let us know—we’re here to support you at every step. If you need assistance navigating the interview process due to a medical disability, please submit an Accommodations Request Form and someone from our team will reach out soon. This form is solely for applicants who require an accommodation due to a qualifying medical disability. Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed. #LI-Remote

• Provide engineering leadership to multiple product lines within FCSD • Help business partners understand our iterative development approach and focus on delivering a Minimum Viable Product (MVP) and releases. • Design and deliver industry-leading products and services to maximize value and productivity for commercial customers. • Ensures software engineering excellence (e.g. best practices and quality) is achieved within the FCSD Tech product line. • Collaborates with other Product Line Anchors to reduce complexity across the portfolio, enhance interoperability between services, and build reusable API services • Provide thought leadership for the development, structure, technology, and tools used within FCSD. • Innovate and operate with an iterative, agile and user-centric perspective. • Clearly communicate technology strategy and vision to team members and internal and external stakeholders. • Demonstrate software engineering excellence through actively coding, pairing, and performing code and architecture reviews with the software engineers within the FCSD Tech product line.

Make a difference. Be happy. Grow your career. The Role As a member of the IT team, the Application Manager ensures business applications are implemented, maintained and supported, adhere to Nordic’s technology guidelines, and compliant with corporate information security protocols. This individual will serve as a lead to this IT center of excellence and will direct work efforts to support business initiatives. This position will work with the Senior Director of IT and other business partners to formulate and execute the direction and vision for the IT team. Key Responsibilities The Application Manager will be responsible for, but not limited to: - Planning, coordinating, and leading all activities related to the design, development, and implementation of Nordic’s business applications - Maintaining, supporting, and upgrading existing systems and applications - Working closely with project leaders, business analysts, and end users to understand and analyze requirements and formulate technical solutions to meet business needs - Leading a team of application analysts and developers, including third party partners - Creating and adopting standards, policies, and best practices related to application development to enhance quality and usability of Nordic’s business applications - Consulting with other departments and third-party partners to ensure knowledge and understanding of Nordic’s business systems and applications - Collaborating with internal business partners to continually enhance processes and work flows to improve business operations, client and employee experience, and operational efficiency - Establishing and managing performance metrics for the assigned IT center of excellence, working closely with other departments to ensure success in reaching goals - Staying current on the latest cloud-based technologies and solutions needed to support Nordic’s business operations, as well as other pertinent technology trends and developments - Working on projects that may be assigned on an ad hoc basis and may assist other corporate initiatives as necessary Skills and Experience - Bachelor’s Degree or equivalent experience - 7 years of experience in application development, configuration, or integration with specialization in ERP/HCM cloud-based technologies, or related technical expertise required - Experience with Agile or Scrum methodologies a plus - Excellent communication skills, written and verbal - Strong attention to detail and ability to manage multiple priorities while meeting customer service commitments and project timelines - Proven ability to work effectively with all levels of an organization, as well as with diverse candidates, consultants, and client bases. Teamwork is essential to this position. - Ability to adapt quickly to changes in the work environment and to alter approach or method to successfully lead change; reacting well under pressure - Must be able to work independently as well as within a team environment - Must demonstrate and embody Nordic’s maxims  Additional details - Occasional travel up to 5% of the time Nordic is an equal opportunity employer. We are committed to creating an inclusive environment for all employees and applicants. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, genetic information, marital or veteran status, or any other protected status under applicable federal, state, or local laws. We encourage individuals of all backgrounds to apply, including women, minorities, individuals with disabilities, and veterans.