Make a difference. Be happy. Grow your career. The Role As a member of the IT team, the Application Manager ensures business applications are implemented, maintained and supported, adhere to Nordic’s technology guidelines, and compliant with corporate information security protocols. This individual will serve as a lead to this IT center of excellence and will direct work efforts to support business initiatives. This position will work with the Senior Director of IT and other business partners to formulate and execute the direction and vision for the IT team. Key Responsibilities The Application Manager will be responsible for, but not limited to: - Planning, coordinating, and leading all activities related to the design, development, and implementation of Nordic’s business applications - Maintaining, supporting, and upgrading existing systems and applications - Working closely with project leaders, business analysts, and end users to understand and analyze requirements and formulate technical solutions to meet business needs - Leading a team of application analysts and developers, including third party partners - Creating and adopting standards, policies, and best practices related to application development to enhance quality and usability of Nordic’s business applications - Consulting with other departments and third-party partners to ensure knowledge and understanding of Nordic’s business systems and applications - Collaborating with internal business partners to continually enhance processes and work flows to improve business operations, client and employee experience, and operational efficiency - Establishing and managing performance metrics for the assigned IT center of excellence, working closely with other departments to ensure success in reaching goals - Staying current on the latest cloud-based technologies and solutions needed to support Nordic’s business operations, as well as other pertinent technology trends and developments - Working on projects that may be assigned on an ad hoc basis and may assist other corporate initiatives as necessary Skills and Experience - Bachelor’s Degree or equivalent experience - 7 years of experience in application development, configuration, or integration with specialization in ERP/HCM cloud-based technologies, or related technical expertise required - Experience with Agile or Scrum methodologies a plus - Excellent communication skills, written and verbal - Strong attention to detail and ability to manage multiple priorities while meeting customer service commitments and project timelines - Proven ability to work effectively with all levels of an organization, as well as with diverse candidates, consultants, and client bases. Teamwork is essential to this position. - Ability to adapt quickly to changes in the work environment and to alter approach or method to successfully lead change; reacting well under pressure - Must be able to work independently as well as within a team environment - Must demonstrate and embody Nordic’s maxims  Additional details - Occasional travel up to 5% of the time Nordic is an equal opportunity employer. We are committed to creating an inclusive environment for all employees and applicants. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, genetic information, marital or veteran status, or any other protected status under applicable federal, state, or local laws. We encourage individuals of all backgrounds to apply, including women, minorities, individuals with disabilities, and veterans.

• Lead engineering teams to deliver measurable outcomes by building secure, reliable, and compliant applications through high-quality, scalable, and pragmatic design and implementation • Partner with product, architecture, and other stakeholders to define engineering requirements and lead solution design for new features, enhancements, and platform initiatives • Develop sufficient product and domain understanding to effectively support solution design and engineering decisions, particularly in complex, regulated environments such as health insurance marketplace • Grow, lead, inspire, and actively listen to a team of engineers; promote strong engineering practices and continuous learning • Manage and promote professional development for team members as well as advocate for team needs and growth opportunities • Drive continuous improvement across engineering processes, development workflows, automation, and operational reliability • Provide estimates and assessments for proposed development efforts and support roadmap planning • Participate in code reviews and ensure adherence to coding standards, design principles, and best practices • Support multiple projects and initiatives simultaneously across teams, including other product domains, security, compliance, and customer experience enhancements • Support and lead engineers through production emergencies and incident management, ensuring strong post-incident learning and remediation • Leverage AI-assisted software development tools (preferably GitHub Copilot) to improve productivity, code quality, and development speed • Stay current with industry trends, engineering practices, and emerging technologies, and identify opportunities to apply them.

Manager, Enterprise Applications The Manager, Enterprise Applications, leads a team of IT professionals responsible for development, configuration, administration, optimization and support of Microsoft Productivity application suite. This includes the technology platform and application suite, including governance of user identities and secure access to systems. Expertise in the platform to lead the vision, roadmap, and delivery of collaborative and productivity enhancing solutions across the organization and enhancing solutions across the organization. The Manager role is responsible for ensuring an exceptional customer experience; for streamlined processes and stable operations; for managing vendors; for developing a culture of and skills in process improvement; for proper documentation; and for staff training, performance and development. Key Responsibilities & Essential Functions - Deep understanding of Microsoft Productivity suite applications expected and include; Teams, Sharepoint, Viva Engage, Outlook + Exchange, OneDrive, EntraID, MS Office, M365 CoPilot and Forms. Helpful to have PowerApps, Power Automate, PowerBI and Planner knowledge. - Experience in technology solutions, development processes and best practices related to platform and identity management. - Develop and implement IT strategies that drive application and platform performance, utility and adoption. - Lead and manage a team of technology professionals, fostering a culture of innovation, collaboration, and high performance. - Support and champion a strategic technology vision that aligns with JAX's mission, incorporating comprehensive industry and functional insights. Understand business needs, proactively introducing innovative ideas, and anticipating future trends to drive the organization forward. - Continuously improve service management processes and methodologies to enhance efficiency and effectiveness in technology delivery. Ensure that all technology solutions meet high standards of quality, performance, and security. - Manage the budget for technology projects and software licensing, ensuring optimal allocation of resources and cost-effective delivery. - Partner closely with Product Owner and stakeholders, Microsoft administrators, architects, security teams, and business stakeholders to ensure high quality execution and alignment. Quality execution and alignment. - Analyze user behavior, feedback, and adoption data to identify opportunities to enhance productivity and collaboration across the organization. - Establish and monitor key performance indicators (KPIs) to measure the success of technology initiatives and drive continuous improvement. Identify and prioritize value creation opportunities (e.g. tech modernization and currency) based on detailed assessment and analysis of current technology footprint. Other Knowledge, Skills, and Abilities - Demonstrated experience managing technology applications and/or platforms, with a proven track record of leading and managing teams and delivering successful technology projects. - Experience leading small of varying complexity. - Experience with product owning one or more projects. - Ability to influence and foster buy-in at all levels. - Strong communication skills: verbal, written, and listening to various levels across the organization. - Ability to gain broad understanding of overall application management roadmaps and related strategies. - Working knowledge of Agile Frameworks, preferably Scrum and/or SAFe as well as IT service management, preferably ITIL - Associate degree required; bachelor's degree preferred. Pay range: $98,885.00 - $165,554.00 #EH-CA8 About JAX: The Jackson Laboratory is an independent, nonprofit biomedical research institution with a National Cancer Institute-designated Cancer Center and nearly 3,000 employees in locations across the United States (Maine, Connecticut, California), Japan and China. Its mission is to discover precise genomic solutions for disease and empower the global biomedical community in the shared quest to improve human health. Founded in 1929, JAX applies over nine decades of expertise in genetics to increase understanding of human disease, advancing treatments and cures for cancer, neurological and immune disorders, diabetes, aging and heart disease. It models and interprets genomic complexity, integrates basic research with clinical application, educates current and future scientists, and provides critical data, tools and services to the global biomedical community. For more information, please visit www.jax.org​​​​​​​. EEO Statement: The Jackson Laboratory provides equal employment opportunities to all employees and applicants for employment in all job classifications without regard to race, color, religion, age, mental disability, physical disability, medical condition, gender, sexual orientation, genetic information, ancestry, marital status, national origin, veteran status, and other classifications protected by applicable state and local non-discrimination laws.

• Hire and develop technical personnel by conducting periodic one on one sessions and providing regular feedback, always focused on high performance • Ensure that the team is always engaged and challenged to go beyond what is expected • Understands the teams products at a deep level, and support the team members to also have a reasonable knowledge of the products the squad owns • Delegate work and assignment to team members • Collaborating with their team to identify and fix technical problems • Analyzing users needs and then finding applications to serve them • Foster a healthy culture within the team in line with the company culture • Conduct risk analysis to identify areas of improvement • Guide the team through technical issues and challenges • Guarantee their teamwork follows high standards development processes, including PR reviews, code quality, test coverage, robustness, resilience, performance, security and responsiveness • Manage the teams oncall, ensuring the quality of incident handling and offering a great experience for the client • Have an assertive decision making in adverse environments (short time, pressure from customers, various restrictions) • Whenever necessary, direct contact with the international team and clients • Monitoring team services and new features on production environment, always seeking to achieve our SLOs and SLAs