This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description This role involves being a crucial part of our Telehealth Clinic and Outpatient programs. You will be the first point of contact for individuals seeking our services, ensuring that appointments are scheduled seamlessly. - Be the friendly first point of contact for individuals, helping them schedule appointments and access telehealth services. - Explain telemedicine services to individuals served, referral partners, medical offices, schools, and community agencies. - Help individuals successfully connect to their telehealth appointments (tech support stars welcome!). - Process and manage referrals, schedules, eligibility, consents, and documentation in our electronic health record. - Coordinate care-related tasks such as lab requests, medical records, and required forms. - Ensure provider schedules are accurate, complete, and aligned with scheduling guidelines. - Support daily administrative workflows including faxes, emails, eligibility checks, and payment processing. Qualifications - High School Diploma or GED (Associate's or Bachelor's degree preferred). - At least 1 year of experience in a medical, clinical, or fast-paced office setting. - A designated home workspace with reliable internet. - Strong communication, organization, and problem-solving skills. - Comfort using technology, portals, scheduling systems, and EHRs. - Bilingual skills are a plus! Benefits - Health Insurance Options – includes a preloaded benefit card to help cover out-of-pocket expenses. - Dental & Vision Insurance. - 401(k) Retirement Plan. - Generous PTO & Sick Time. - Robust Employee Assistance Program (EAP) – mental health, legal, financial & more, available digitally and in person. - Employer-Paid Life & AD&D Insurance. - Optional Supplemental Coverage: Life Insurance, Short-Term & Long-Term Disability, Critical Illness (with cancer protection), Accident Insurance.

• Maintain and update Excel spreadsheets for tracking, reporting, and administration • Support employee and client onboarding processes, ensuring documentation is complete • Track onboarding progress and follow up on outstanding requirements • Coordinate with internal teams to ensure onboarding milestones are met • Manage and organise files, records, and documentation • Assist with basic reporting and data consolidation • Handle general administrative tasks including scheduling, data entry, and email coordination • Ensure compliance with internal processes and checklists • Support ad-hoc operational and admin tasks as required

• Communicate with clients to gather needs and preferences • Research travel options and assist with planning • Coordinate bookings and confirmations • Prepare itineraries and documentation • Provide ongoing support and updates • Maintain accurate client records

• Communicate with clients to gather needs and preferences • Research travel options and assist with planning • Coordinate bookings and confirmations • Prepare itineraries and documentation • Provide ongoing support and updates • Maintain accurate client records