• Lead, mentor, and coach a small team of Solutions Architects, providing them with guidance and technical oversight. • Mentor the team to elevate their technical sales capabilities, presentation skills, and solution design excellence for direct prospects, brokers, and clients. • Own complex or strategic sales cycles while modeling best-in-class technical discovery, demos, and solution design. • Lead by example on complex technical sales cycles. • Build a scheduling regime for demo coverage that supports demand and the Ideal Customer Profile (ICP). • Support revenue targets related to technical sales requirements and assist the team with hitting and exceeding quota. • Collaborate with Sales Enablement to create advanced technical sales collateral, assist in training new associates, and develop/roll out technical talk tracks for the sales team and Solutions Architects on the Benefits Administration and ALEX platforms. • Act as the Revenue team's primary technical expert, mastering our products, technical architecture, security requirements, customer needs, and the sales process. • Serve as a trusted technical advisor for Benefits Administration opportunities. • Lead technical information requests, design tailored product solutions, and provide in-depth product demonstrations. • Lead plan design analysis to insure product fit. • Build a deep understanding of our products’ integration capabilities, including APIs, file sharing, and Single Sign-On (SSO), and help customers understand their architecture and benefits. • Be quick on your feet, helping the sales team field questions and objections during the sales process, and helping customers understand how our architecture excels compared to the competition. • Assist with RFP content when technical expertise is necessary. • Collaborate with Marketing and Product to represent the voice of the market, informing the development of our integrated benefits suite. • Contribute to the sales strategy and technical planning for future products and initiatives. • Leverage your deep understanding of our customers’ technical and security landscapes to identify which customers are prime fits for pilots and new products and inform our product roadmap.

Role Description We are looking for a sharp, trusted, and autonomous Federal Solutions Engineer to support NinjaOne’s expansion into the Public Sector. As an embedded technical partner to our Federal Growth team, you’ll play a critical role in both pre-sales strategy and post-sale onboarding, acting as a key translator between technical buyer needs and the broader Product and Engineering teams. This role is perfect for someone who thrives in mission-critical moments, loves navigating complex RFPs and government requirements, and can tailor messaging to both deep technical evaluators and high-level decision makers. You’ll serve as a customer advocate internally while building scalable tools, templates, and processes to support the next generation of federal growth. Location - This is a Remote role open to candidates within Virginia or Maryland or those willing to relocate unassisted. Travel Requirement - Up to 40% representing NinjaOne at key industry events, product launches, and customer engagements. Qualifications - 5+ years in a Sales Engineer, Solutions Architect, or Technical Consultant role—within the Public Sector Enterprise space. - Exceptional communicator—capable of clearly articulating complex information to both technical and non-technical audiences, from system administrators to procurement and leadership. - A calm and credible presence in high-stakes, high-pressure customer conversations. - Customer-first mindset—you genuinely care about their experience and success. - Organized, self-directed, and capable of thriving in a remote-first, fast-paced environment. - Familiarity with FedRAMP, DoD Impact Levels, and NIST frameworks is required. - You align with our values Curiosity, Integrity, Kindness, Humility, Builders and are committed to creating an environment where these values flourish in our teams. - Bachelor’s degree preferred but not required; respected technical certifications (e.g., Security+, MCSE, CISSP) is preferred. - Ability to obtain a security clearance is required. Requirements - Own the technical presales experience for Federal and SLED accounts, guiding customers through evaluation, demo, architecture design, and onboarding phases. - Deliver tailored product demos and technical deep dives that align with customer security standards, compliance needs (FedRAMP, DoD IL2/4/5), and procurement requirements. - Support and guide the implementation of the NinjaOne platform for new public sector customers—ensuring quick time-to-value and customer success. - Act as the technical translator between Sales and Product—surfacing actionable feedback and feature gaps that directly impact deal velocity or retention. - Assist with RFPs, RFIs, and security questionnaires, providing accurate, compliance-aligned technical responses that differentiate NinjaOne’s value. - Troubleshoot and resolve customer technical issues, including endpoint configuration, agent behavior, networking challenges, and integrations. - Collaborate with Engineering and Product Management on solution enhancements that improve the Federal customer experience. - Create and maintain reusable content and lab environments to scale future engagements (demos, battlecards, scripts, templates, etc.). - Represent NinjaOne at industry events, partner summits, and key government-facing conferences as a technical ambassador. Benefits - We are a collaborative, kind, and curious community. - We honor your flexibility needs with full-time work that is hybrid remote. - We have you covered with our comprehensive benefits package, which includes medical, dental, and vision insurance. - We help you prepare for your financial future with our 401(k) plan. - We prioritize your work-life balance with our unlimited PTO. - We reward your work with opportunity for growth and advancement.

• Lead the design and architecture of server, network, and cloud solutions for both large-scale and smaller environments. • Act as a trusted advisor to clients, translating business challenges into technical solutions. • Work closely with the sales team to understand client needs and develop proposals and technical solutions. • Design and implement solutions using AWS, Microsoft Azure, and hybrid cloud environments. • Architect scalable and secure server storage solutions with high availability and disaster recovery capabilities. • Advise clients on security best practices and compliance requirements. • Provide guidance and mentorship to internal teams on best practices in server, storage, and cloud technologies. • Prepare comprehensive architecture documents, reports, and presentations.

• Partner with Sales and Capture teams throughout the pre-sales lifecycle to support opportunity qualification, solution design, and technical alignment • Engage directly with customers to understand mission objectives, operational workflows, data environments, and technical constraints • Architect end-to-end solutions that integrate Slingshot products, data pipelines, analytics, and external systems • Develop and deliver technical briefings, solution overviews, demonstrations, and whiteboard sessions for customer and partner audiences • Translate customer requirements into clear technical inputs for Product and Engineering teams • Apply data science and systems engineering principles to evaluate solution feasibility, performance, and scalability • Support proposal development, including technical volumes, architectures, and solution narratives • Collaborate cross-functionally to ensure proposed solutions are achievable, aligned to roadmap, and responsive to customer needs • Provide feedback from customer engagements to inform product strategy and technical prioritization • Perform other duties as assigned (less than 10%)