Overview Position Summary: As a Sr. Technical Product Analyst, you will play a critical role in enabling the company to be data-driven through analyzing customer behavior, identifying performance trends, and driving continuous improvements to enhance digital experiences. You will be responsible for providing actionable insights through data analysis, identifying and resolving pain points, and optimizing user flows and technical product performance. The ideal candidate will have a passion for data, a strong technical background, expertise in data visualization tools (PowerBI), and the ability to deliver complex insights to all audiences. Geo-Salary Information An in-person interview may be required during the hiring process State specific pay scales for this role are as follows: $83,670 to $161,875 (CA, NJ, NY, WA, HI, AK, MD, CT, RI, MA) $76,074 to $147,104 (NV, OR, AZ, CO, WY, TX, ND, MN, MO, IL, WI, FL, GA, MI, OH, VA, PA, DE, VT, NH, ME) $68,457 to $132,394 (UT, ID, MT, NM, SD, NE, KS, OK, IA, AR, LA, MS, AL, TN, KY, IN, SC, NC, WV) The expected base salary for this position will vary depending on a number of factors, including relevant experience, skills and location. Responsibilities Essential Job Functions: • Analyze User Behavior: Use SQL and Python to track, visualize, and analyze user engagement, focusing on multi-raters, aggregators, agents, and customer behaviors in the sales funnel. • Improve User Experience (UX): Use data insights to drive product usability improvements, ensuring an intuitive and seamless user experience. • Support Product Roadmap: Collaborate with product teams to integrate user behavior data into the product roadmap, aligning with key business objectives. • Cross-Functional Collaboration: Partner with engineering, business, and product teams to drive data-driven decisions and enhance product performance. • Data Collection & Insights: Ensure that accurate data collection practices are followed and provide actionable insights into user behavior and product performance. • Dashboard Development: Build and maintain dynamic sales funnel dashboards (using PowerBI), providing real-time insights into lead progression, conversion rates, and KPIs. • Anomaly Detection: Implement and manage anomaly detection systems to proactively identify potential issues in user behavior or system performance. • Technical Expertise: Apply strong knowledge of SQL, Python, and data visualization to solve complex product and UX challenges. • Ownership of Analytics Areas: Take ownership of key analytics areas, including multi-raters, aggregators, and customer behavior in the insurance sales funnel. • Insurance Domain Knowledge: Leverage understanding of the insurance industry to provide meaningful insights and guide product decisions, particularly in areas related to the insurance sales process. Qualifications Education: • Bachelor’s degree in computer science, Mathematics, Statistics, Data Science, Business Analytics, or a related field. • Alternatively, an equivalent combination of education and/or experience in product analytics, data analysis, or a related discipline. Experience: • 5+ years of experience in data analytics, analytics engineering, data engineering, or data science. • 4+ years of experience in product analytics, focusing on user behavior, engagement metrics, and product performance analysis. • Experience in P&C insurance is preferred, but not required. • Proven track record of collaborating with product teams to establish measurement tools and processes. • Strong background in developing dashboards, reporting tools, and conducting in-depth data analysis to drive business decisions. Knowledge and Skills: • Proficiency in SQL and Python for data analysis and building data pipelines. • Strong experience with data visualization tools (PowerBI) to create and maintain comprehensive dashboards. • Expertise in relational and non-relational databases and data sources. • Deep understanding of ETL/ELT processes and tools (e.g., dbt). • Advanced data skills with the ability to work with large structured and unstructured data sets. • Ability to identify gaps and inconsistencies in data, providing actionable insights. • Strong analytical and creative thinking, comfortable working in ambiguous situations. • Experience in managing and communicating data strategies and models to internal stakeholders. • Demonstrated expertise in data mining and statistical analysis. • Solid experience with cloud-based advanced data and analytics environments. • Excellent problem-solving skills and critical thinking abilities. • Strong written and verbal communication skills, capable of effectively conveying complex information. • Ability to interact and collaborate with senior management and cross-functional teams. • Passion for data-driven decision-making and continuous improvement in analytics practices. • Demonstrate the company’s core values of integrity, customer focus, innovation, and collaboration. About the Company Why choose a career at Mercury? At Mercury, we have been guided by our purpose to help people reduce risk and overcome unexpected events for more than 60 years. We are one team with a common goal to help others. Everyone needs insurance and we can’t imagine a world without it. Our team will encourage you to grow, make time to have fun, and work together to make great things happen. We embrace the strengths and values of each team member. We believe in having diverse perspectives where everyone is included, to serve customers from all walks of life. We care about our people, and we mean it. We reward our talented professionals with a competitive salary, bonus potential, and a variety of benefits to help our team members reach their health, retirement, and professional goals. Learn more about us here: https://www.mercuryinsurance.com/about/careers Perks and Benefits We offer many great benefits, including: - Competitive compensation - Flexibility to work from anywhere in the United States for most positions - Paid time off (vacation time, sick time, 9 paid Company holidays, volunteer hours) - Incentive bonus programs (potential for holiday bonus, referral bonus, and performance-based bonus) - Medical, dental, vision, life, and pet insurance - 401 (k) retirement savings plan with company match - Engaging work environment - Promotional opportunities - Education assistance - Professional and personal development opportunities - Company recognition program - Health and wellbeing resources, including free mental wellbeing therapy/coaching sessions, child and eldercare resources, and more Mercury Insurance is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by federal, state, or local law. Pay Range USD $83,670.00 - USD $161,815.00 /Yr.

Description Ready to be a part of the company transforming FinTech and how the world accesses banking services? When was the last time you were excited about interacting with your bank or credit union? If the answer is, “a while,” then you’re in good company. Even though access to better financial choices is at the heart of empowering communities, businesses, and people, financial institutions (FIs) are struggling to keep up with modern expectations. And that’s where Kinective comes in. We’re here to change the way the world accesses and thinks about banking through software that connects a historically “boring” industry to the latest and greatest fintechs shaping the industry Ok... but what does all of that actually mean? Banks and credit unions are using some old-school systems, which make adopting new and innovative technology difficult (if not impossible). If you think it’s easy for your local branch to send you a receipt via text… think again. Want proof? As the largest provider of software connectivity to 1 in 3 U.S. financial institutions, we are the leading company transforming the way banking is done for credit unions and banks. In fact, Forbes recently released their Best Banks in the World report, and Kinective works with over 60% of their named banks! Kinective is the connector (get it?) that bridges that technology gap and helps modernize the way banking works. Our ~500 team of mega-talented and passionate folks are brought together with the unifying desire to make life easier (and better) for our clients and ultimately paving the way for banks and credit unions to modernize banking for everyone. The Cliffs Notes We are seeking a skilled and motivated Product Strategy Analyst to join our dynamic team. You will play a crucial role in shaping our product strategy, improving customer satisfaction, and driving business growth through data-driven insights. The ideal candidate possesses a deep understanding of product analytics, competitive intelligence, and market trends. You enjoy working at the intersection of data and strategy to ensure our offerings remain relevant and competitive. What you’ll own: - Market Intelligence: Monitor and analyze market trends, competitive landscapes, and emerging industry developments to inform product strategies. - Competitive Benchmarking: Conduct regular competitor benchmarking and SWOT analysis to identify emerging strengths, weaknesses, opportunities, and threats. - Competitive Repository: Develop and maintain a comprehensive repository of competitive intelligence data, battlecards, and insights for executive stakeholders. - Win/Loss Analysis: Perform win/loss analysis, including direct prospect/client interviews, to identify specific decision drivers & trends in our opportunities and provide actionable recommendations for product and sales teams. - Product Roadmapping Support: Assist Product Strategy leaders in the development of the product roadmap by providing market feedback and research to aid in the prioritization of future product innovations. - Strategic Reporting: Develop and maintain dashboards, reports, and visualizations to communicate insights to internal teams and leadership. What you’re great at: - Data Insight: You have a passion for digging into data to uncover meaningful insights and can convey complex findings to both technical and non-technical stakeholders. - Analytical Thinking: You can identify underlying trends in churn and market disruptions to proactively guide product feature decisions. - Cross-Functional Collaboration: You thrive in fast-paced environments, collaborating with marketing, sales, and product teams to create compelling value propositions. - Industry Expertise: You stay ahead of banking and fintech trends, leveraging external data to identify potential areas for expansion. Requirements Necessary Qualifications: - Bachelor’s degree in Marketing, Business Administration, or a related field. - 1+ years of experience as a Product Analyst or similar role, with a focus on product analytics and competitive intelligence. - Strong proficiency in data analysis tools (data visualization experience a plus). - Knowledge of the banking and fintech industry landscape (Preferred). Why Kinective? We’re transforming our industry. You’re hopping into a rocket ship when you join the Kinective team. We have our sights set on becoming the go-to banking technology enabler, giving our customers total freedom in choosing any system, technology, or provider to scale their innovation efforts and have it integrate with their banking core. Oh, and we should mention, we’re the only ones doing that right now. We love our customers (and they love us, too). Creating incredible customer outcomes is a unifying value at Kinective, with over a 95% customer retention rate. All the benefits. We care about you on and off the clock, which is why we are proud to offer plenty of great benefits to choose from. A generously flexible PTO, medical, dental, vision, even pet insurance, just to name a few. We’re cool people building cool stuff. Underneath all the banking acronyms and terminologies is a team of driven people building the future of banking. We value a workplace that allows us to work hard, be challenged, and ultimately be supported in our endeavors. What does life at Kinective look like? Bid adieu to snooze-fest corporate gigs. At Kinective, we believe that balance is key. We know how to have fun, and how to meet deadlines. We know how to collaborate and enjoy comradery, and how to provide feedback to help each other grow professionally. Our culture empowers team members to take the lead, upholds integrity as our bedrock, and values trust and respect in all our operations. We believe in learning new skills, mentoring colleagues, and nurturing personal development. That’s why we seek to promote from within and give our team members the opportunity to rise with us. Our Values Deliver success. We strive to exceed customer expectations. We are powered by a relentless commitment to delivering quality and service to our customers. We turn everyday interactions into positive, memorable experiences that create long-lasting Kinective ambassadors. Grit with grace. We face problems head on, respecting others along the way. We aren’t afraid to step outside of our comfort zone to accomplish the common goal. We believe that progress thrives on constructive dialogue and a commitment to understanding.? One Kinective. Together, we win. By embracing a “better together” mindset, we unleash the full potential of our team and propel Kinective from good to great. Build the future. We are driven by the pursuit of what’s possible. Building the future requires embracing change and challenging the status quo. We believe that the best idea wins, embodying a culture of innovation. The Team In this role, you would be a part of the Product Team, reporting to the Director, Product Marketing. Office Expectations: This role is remote-friendly. Candidates located near one of our central offices may be expected to follow a hybrid work schedule. Compensation $70,000 – $90,000 The base salary range for this role is shown above at the minimum and maximum. It is not typical for a candidate to be hired at or near the maximum of the range. At Kinective, base pay depends on multiple individualized factors, including a candidate’s experience, qualifications, job-related knowledge and skills, and geographic location. Compensation also reflects internal equity to ensure fairness across similar roles. Base pay is just one part of Kinective’s Total Rewards package. Depending on the role, successful candidates may also be eligible to participate in our discretionary bonus plan, commission program, or equity offerings. All U.S.-based Kinective employees are offered a highly competitive benefits package that demonstrates our commitment to supporting health, well-being, and financial security. Benefits include: - 401(k) plan with company contributions - Flexible paid time off and company holidays - Generous parental and caregiver leave - Comprehensive health benefits including medical, dental, vision, and prescription coverage - Life and disability insurance - Wellness resources and professional development opportunities - And it doesn't end there... Well, you’ve made it this far... Seems like we might be meant to be, right? If you think you’re the right fit for Kinective, go ahead and click “apply.” And, even if you’re not quite sure if you’re qualified, we encourage you to apply and we can decide together. Take a deeper dive into all things Kinective at kinective.io Please note that this role does not currently offer sponsorship opportunities.

• Partner with product managers, UX researchers, and engineers (and collaborate cross-functionally as needed) to define success metrics for a newly launched product, grounded in product usage behavior — including activation milestones, adoption depth, and behavioral signals of sustained value. • Conduct deep-dive analyses, using SQL, Looker, Mixpanel, Metabase, Python, or R, on adoption, segmentation, and trial experience to identify product-market fit signals and growth opportunities. • Develop clear, executive-ready reporting and narratives that distinguish usage from meaningful customer value and inform product investment decisions. • Build frameworks that connect product usage to long-term engagement and subscription value. • Synthesize quantitative data with qualitative insights to inform product strategy and shape feature roadmaps. • Collaborate with engineering teams to ensure reliable product event tracking and high-quality behavioral data. • Design and analyze experiments to evaluate onboarding, feature adoption, and workflow improvements. • Present insights and recommendations to senior leadership and guide high-visibility product discussions. • Contribute to and uphold team best practices for data modeling, visualization standards, and documentation.

- Self-Service Optimization: Deep dive into the registration → activation → payment flow. Identify where users drop off and propose A/B tests to fix it. - Product Qualified Leads (PQL): Analyze usage patterns to identify high-potential customers (e.g., "This startup just spun up 50 GPUs") and signal our Sales team to engage them. - Event Tracking Design: You are the owner of our tracking plan. You tell developers exactly which events and properties to track. "If we don't track the 'Error 500' on the billing page, we are flying blind." - Dashboarding: Create clear, actionable dashboards in Mixpanel for Product Managers and Execs. - Hypothesis Testing: Help PMs formulate and measure experiments. Did the new onboarding flow increase activation? You give the final verdict.