Clerk.dev

• Own a set of high-potential accounts, ensuring successful launch, adoption, and ongoing expansion. • Qualify and prioritize inbound opportunities, while experimenting with selective outbound in high-value segments. • Lead discovery and demos with external audiences of all kinds — from engineer to CXO — to understand business objectives and translate requirements into solutions. • Oversee onboarding in collaboration with field-facing teams, ensuring customers enjoy amazing user management experiences. • Contribute to the team’s revenue and retention goals by building trusted relationships and increasing customer lifetime value. • Spend some time analyzing our processes and instigating changes to help scale our user operations. • Surface customer insights to product and engineering, ensuring the roadmap reflects real-world needs.

• Be part of a mission-driven design team focused on making Clerk the de facto solution for user management, organizations and billing for developers • Build cutting-edge web experiences using advanced CSS, Shaders, WebGL, and modern animation frameworks (like motion.dev) to create event driven animations, and immersive visual experiences. • Implement sophisticated micro-interactions that guide visitors through our website, making complex developer tools feel approachable and exciting • Collaborate closely with the growth design team to translate concepts into living, breathing web experiences that capture attention and drive conversion • Push the boundaries of web animation while maintaining performance across all devices - creating experiences that make visitors stop scrolling and say "wow" • Optimize for both delight and performance ensuring smooth 60fps experiences across desktop and mobile while maintaining fast loading times and accessibility standards • Prototype and iterate rapidly on marketing concepts, using motion to tell compelling product stories and differentiate Clerk in the crowded developer tools market • Establish our animation voice creating a distinctive motion language that makes Clerk's marketing presence instantly recognizable and memorable

• You will own and manage a portfolio of accounts, serving as the primary point of contact and trusted advisor throughout the customer lifecycle • Guide customers through complex integrations, including multi-workspace setups, SSO/SAML configurations, bot protections, and custom authentication flows • Drive revenue retention and expansion by proactively identifying risks, surfacing upsell opportunities, and partnering on custom pricing and packaging • Translate customer feedback and usage patterns into actionable insights for Product and Engineering, helping shape the Clerk roadmap • Collaborate with the Support team to build efficient escalation paths and ensure consistent customer experiences • Create and maintain technical documentation, onboarding guides, and internal knowledge resources that scale the team’s impact • Contribute to the development of the Customer Experience function as we build the systems and processes that will define how Clerk serves its largest customers

• Collaborate with customers and teammates - be part of a world-class product delivery team that cares deeply about customer needs and the value of constant iteration. We’re fully remote, which means you’ll need to practice good communication habits to keep things moving. • Care about frontend architecture - you’ll work hand-in-glove with multiple teams doing feature development. You’ll need to help us maintain the architecture that they are building on. • Execute - Clerk values engineers who execute. That means approaching work iteratively and reducing the time between feedback cycles. • Thrive in a dynamic environment - Clerk is not well suited for engineers who expect every task to be a series of predefined steps. We believe the best approach is to work through our customer’s problems in the trenches and not merely think through them from the sidelines. • Go deep - We want Clerk to be the easiest way for app builder’s to release and operate their businesses. To do this, we need to build the best DX on the market. This means developing deep empathy for app builder’s and knowing the full depth of our customer’s pain points. • Embrace a culture of craft by focusing on engineering quality. We want our product to be best-in-class, and so we need our team to write maintainable, performant, and well-structured code.