This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description The Customer Experience Agent is the first point of contact for clients and partners reaching out to Harrell Enterprises. You will manage inbound communications, resolve inquiries, and ensure every interaction reflects our commitment to quality and professionalism. - Respond promptly to client inquiries via phone, email, and online channels - Coordinate with project managers and field teams to provide accurate project updates - Track and resolve client concerns, escalating issues when necessary - Maintain detailed records of client interactions in the CRM system - Follow up on completed projects to gather feedback and ensure satisfaction - Support the sales and estimating teams with client outreach and scheduling Qualifications - 2+ years of customer service or client-facing experience - Construction or trades industry experience preferred - Excellent verbal and written communication skills - Proficiency in CRM software and Microsoft Office or Google Workspace - Bilingual (English/Spanish) is a plus - Self-motivated with the ability to work independently in a remote setting

• Apply data science and AI to uncover systemic drivers of executive escalations • Design and deploy models that structure unstructured case data • Translate complex datasets into executive-ready insights • Collaborate cross-functionally with Product, Engineering, and Operations • Conduct structured root cause analyses on high-impact cases

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description This fully remote role is ideal for a customer-focused professional who thrives in fast-paced, service-driven environments. As a key point of contact for customers, you will coordinate routine maintenance, emergency repairs, and inspection appointments while ensuring efficient technician scheduling. You’ll play a vital role in delivering a seamless service experience by balancing customer needs, operational priorities, and real-time updates. - Manage inbound and outbound customer communications to coordinate routine maintenance, emergency service requests, inspections, and trouble calls for residential and commercial clients. - Review and research customer accounts based on service notifications to determine appropriate scheduling actions. - Monitor active team chats and internal communication channels to ensure timely responses and coordination. - Schedule new service requests and actively manage open tickets to drive resolution and closure. - Review daily technician routes to ensure efficiency, coverage, and accurate appointment windows. - Adjust schedules proactively as new information arises, ensuring customers receive timely confirmations and updates. - Collaborate with branch operations teams, service technicians, and other departments to maintain service excellence. - Provide information on products and service offerings when appropriate. Qualifications - High school diploma or equivalent with 1–2 years of customer service and/or scheduling experience. - Strong verbal and written communication skills, with the ability to engage customers professionally via phone, email, and chat. - Demonstrated empathy, patience, active listening skills, and adaptability when working with diverse customer needs. - Ability to make sound decisions using deductive reasoning and negotiation skills while balancing customer satisfaction and business priorities. - Comfort working with CRM, monitoring, and scheduling software systems, with the ability to quickly learn company-specific tools and processes. - Basic technical aptitude to understand and explain service-related steps to customers. - Willingness to complete required certification training within the first 90 days and obtain necessary state licenses as applicable. - Ability to work remotely with company-provided equipment in a distraction-free environment. Benefits - Competitive compensation with incentive eligibility. - Comprehensive medical, dental, and vision coverage. - Company-paid life and AD&D insurance. - Company-paid short- and long-term disability coverage. - Voluntary benefit options. - 401(k) retirement savings plan. - Flexible Spending Account (FSA). - Paid time off. - Tuition reimbursement. - Employee Assistance Program (EAP). - Equal opportunity employer with inclusive hiring practices and accommodation support.

Were seeking a customer-focused Customer Service Representative to support clients through a dedicated advisor-led service model. In this fully remote role, youll assist clients by coordinating details, providing guidance, and ensuring a smooth, organized experience from start to finish. This position is ideal for someone who enjoys helping others, staying detail-oriented, and maintaining clear communication while working independently in a structured environment. Key Responsibilities - Assist clients through their assigned advisor, providing accurate guidance and support - Respond promptly to client inquiries and provide clear, helpful information - Manage scheduling, confirmations, and follow-ups to ensure seamless service - Maintain precise client records and document all communications - Support process improvements to enhance the client experience Qualifications - Strong communication and customer service skills - Comfortable working independently in a remote environment - Must be a citizen of the US, UK, LATAM, Spain or Australia - Detail-oriented, reliable, and tech-savvy - Prior client-facing or administrative experience preferred but not required Why This Role Stands Out - 100% remote work with flexible scheduling - Structured onboarding and ongoing training - Supportive team environment with opportunities for growth - Gain experience in a structured, advisor-led client service model