This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description This role involves supporting a leading AI research lab working on next-generation machine learning systems by applying real-world administrative management expertise. - Create structured deliverables based on common requests within the administrative services and operations management domain - Contribute professional expertise to help diagnose and solve real-world operational management challenges - Review peer-developed deliverables to improve research quality and domain accuracy - Provide detailed written explanations reflecting real administrative and operational workflows - Ensure tasks reflect authentic management scenarios and organisational decision-making processes Qualifications - 4+ years of professional experience in administrative services management, operations management, or related roles - Strong understanding of organisational operations, administrative systems, and internal management processes - Excellent written communication skills with strong grammar and clarity - Ability to translate real-world administrative workflows into structured tasks and scenarios - Strong attention to detail and ability to articulate operational reasoning Requirements - Background in Business Administration, Management, Operations, Public Administration, or related fields preferred Benefits - Contribute administrative management expertise to cutting-edge AI research initiatives - Help improve AI systems understanding of real organisational and operational workflows - Work with leading AI labs advancing next-generation machine learning systems - Flexible remote work with competitive hourly compensation Contract Details - Independent contractor role - Fully remote with flexible scheduling - Expected workload: ~30 hours per week (potential to scale up to 40 hours) - Project duration: approximately 3–4 weeks - Competitive rates between $90–$110/hour depending on expertise - Weekly payments via Stripe or Wise - Projects may extend or adjust depending on scope and performance

• Assist with day-to-day office operations and documentation management • Maintain accurate electronic and physical records for audit and compliance purposes • Support invoicing, refunds, and cancellation processes in line with company procedures • Maintain clear, professional communication with clients, brokers, insurers, and internal teams • Build and maintain strong working relationships that support long-term portfolio growth • Ensure all administrative activity meets quality standards and regulatory requirements • Contribute to efficient office processes aligned with business targets • Work closely with account executives and underwriters on portfolio movements • Meet productivity expectations and contribute to continuous improvement within the team

• Build, configure, and maintain outbound dialer campaigns, including pacing, dispositions, campaign logic, and list strategies. • Monitor campaign performance and telephony KPIs, identifying issues or trends and escalating findings to Telephony leadership as needed. • Own and oversee SIP trunk configurations, carrier integrations, and call routing changes under the direction of Telephony leadership. • Execute and maintain call masking, branded caller ID, and spam-mitigation configurations. • Oversee and ensure compliance with number registration and TCPA/DNC compliance processes, including management of National and State Do Not Call lists. • Document telephony configurations, call flows, routing logic, and procedures to support consistent execution, troubleshooting, and knowledge sharing. • Drive the design, implementation, and optimization of call strategies across voice, SMS, and email channels in partnership with Operations and Workforce Management (WFM). • Own and direct with Five9 API usage and other integrations to enable automation, reporting, and connectivity between telephony and adjacent systems. • Collaborate with Workforce Management, QA, Operations, Compliance, and IT to ensure telephony configuration supports staffing models, performance goals, and regulatory requirements. • Lead telephony platform enhancements, system consolidations, and transitions (e.g., migrations into Five9) through configuration, testing, documentation, and operational readiness activities. • Build and troubleshoot escalated telephony issues related to call routing, dispositions, softphone configuration, and agent-level problems. • Participate in testing and quality assurance of new dialer campaigns, call flows, integrations, or system changes prior to production deployment.

About OnePay OnePay is the consumer fintech trusted by millions of Americans to make money better. Our financial system is broken. High fees, low rates, and too few ways to actually grow your money. We’re fixing it. And we’re moving fast. We’re an all-in-one financial services platform that brings together banking, high-yield savings, credit cards, point-of-sale lending, investing, and crypto in one place. We also partner with employers, HCM providers, gig platforms, and others to deliver embedded financial services to millions of employees and frontline workers. We’re backed by Walmart, the world’s largest retailer, and Ribbit Capital, one of fintech’s most respected investors, giving us rare scale, distribution, and the opportunity to build something truly category-defining. But what really sets OnePay apart is how we move. Our customers don’t have time to wait… and neither do we. This place moves fast, and we’re looking for people who are: - Ready to run - Hungry and driven by urgency - Exceptional at what they do, with low ego - Comfortable operating in motion The role As Contracts Administrator, you'll work closely with a variety of cross functional partners and OnePay's Contracts Manager to execute our overall contract management process. Additionally, this role will help maintain software solutions and diligent oversight of various contracts. This role is responsible for: - Supporting the contract review and approval process from intake through execution, including routing for internal approvals, facilitating signatures, and ensuring a smooth workflow across Legal, Procurement, and other stakeholders. - Becoming an expert in our Contract Lifecycle Management (CLM) tool, developing and maintaining proficiency in its features and functionality. - Helping with drafting, redlining, and maintaining version control of contracts, including administrative updates and initial contract reviews. - Interpreting basic contractual language to maintain an accurate contracts repository and ensure clean master data. - Maintaining and organizing contract records and repositories, ensuring easy access to critical documents. - Serving as a point of contact for standard contract templates and various agreements, escalating complex requests to Legal, as needed. - Reviewing and processing non-disclosure agreements (NDAs) under guidance from the Legal team, ensuring compliance with company policies. - Using contract management tools to track key terms, dates, and compliance requirements. You bring - 4+ years of experience in contracts, legal ops, procurement, or a similar role - Experience with Ironclad or other CLM tools is a plus, but not required, because we care more about your willingness to learn it thoroughly and use it with care - Strong attention to detail: You double-check your work and catch inconsistencies before others do - Proficiency in the use of electronic signature tools - Experience with AI tooling is preferred - Clear and respectful communicator who works well with stakeholders across functions - A successful track record of managing large contract portfolios - Ability to stay calm under pressure in the face of competing deadlines and with a large number of stakeholders - The Triple H Factor: Hungry, Humble, and Honest - An act-like-an-owner mentality: decisive, collaborative, and ruthlessly prioritize Standard Interview Process - Initial Interview with Talent Partner - Technical or Hiring Manager Interview - Team Interview - Executive Interview - Offer! Equal Employment Opportunity To build technology and products that are used and loved by people and solve real-world problems, we need to build a team with many different perspectives and experiences. We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We encourage candidates from all backgrounds to apply. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us at talent@onepay.com.