As a member of the Support team at Descript, you create phenomenal support experiences for multimedia creators around the world. You'll work directly with Descript customers to help them get started, answer product questions, and track user feedback. Serving as a member of our small but growing team requires a dynamic skillset and we’re looking for someone who wants to share their passion for technology with a diverse and committed fanbase of customers. The Opportunity - Deliver fast, friendly, and accurate support to Descript users through live chat, email, and occasional video conferencing. - Guide users through product workflows, explain feature behavior, and help troubleshoot technical issues. - Capture and record accurate and detailed information using CRM tools. - Contribute to team knowledge by flagging trends, bugs, and documentation gaps. - Assist with verifying internal documentation, macros, and chatbot behavior to keep support materials up to date. What channels you’ll use We use chat, email, and video calls to support our users directly, while using social channels, including Reddit and Discord to communicate more broadly. We ask that you have some comfort level in video calls for troubleshooting and workflow assistance. Role Requirements - Able to commit to a working schedule of 8a–5p PT, Tuesday–Saturday (hours/days subject to change). - 1–2+ years of experience in customer support, technical support, or a related role on a rapidly evolving software product. - Demonstrated comfort reading and working with REST APIs — you can read API reference docs, interpret JSON responses, and identify malformed requests. - Familiarity with tools like Postman, curl, or comparable API testing utilities. - Hands-on experience using multimedia editing software (Final Cut Pro, Logic Pro, Premiere, Audition, Pro Tools, or similar). - Familiarity with Zendesk or comparable CRM platforms. - Familiarity with Stripe or other payment processing systems. - Must have an appropriate remote work environment (stable, high-speed broadband internet connection) with the ability to initiate and receive screen share meetings with team members and customers. About You - You believe every support interaction is an opportunity to build trust with the user and gather product feedback for internal teams. - You are a strong written and verbal communicator who can translate technical concepts clearly for audiences of varying skill levels. - You are inclined to break things to find out how they work. - You are fine with ambiguity and are comfortable in that gray area where its up to you to determine a resolution path. - You are looking for an opportunity to help build what support looks like. AI is a weird beast, and we are not sure what traditional support roles will look like in the future with its influence. Let's figure it out together! The base salary range for this role is $62,000–$95,000. Final offer amounts will carefully consider multiple factors, including prior experience, expertise, location, and may vary from the amount above. About Descript Descript is building a simple, intuitive, fully-powered editing tool for video and audio — an editing tool built for the age of AI. We are a team of 150 and the backing of some of the world's greatest investors (OpenAI, Andreessen Horowitz, Redpoint Ventures, Spark Capital). Descript is the special company that's in possession of both product market fit and the raw materials (passionate user community, great product, large market) for growth, but is still early enough that each new employee has a measurable influence on the direction of the company. Benefits include a generous healthcare package, 401k matching program, catered lunches, and flexible vacation time. Our headquarters are located in the Mission District of San Francisco, CA. We're hiring for a mix of remote roles and hybrid roles. For those who are remote, we have a handful of opportunities throughout the year for in person collaboration. For our hybrid roles, we're flexible, and you're an adult—we don't expect or mandate that you're in the office every day. We do believe there are valuable and serendipitous moments of discovery and collaboration that come from working together in person. Descript is an equal opportunity workplace—we are dedicated to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. We believe in actively building a team rich in diverse backgrounds, experiences, and opinions to better allow our employees, products, and community to thrive.

• Provide Level 1 technical support for incidents related to HPE NonStop hardware and some software. • Troubleshoot and resolve basic system issues, escalating to engineering teams when necessary. • Apply patches, firmware updates, and collaborate applying software upgrades in coordination with customer change management processes. • Collaborate in incidents follow up and documentation. • Register and control systems hardware and software inventories, including licenses, users, etc. • Apply continuous systems monitoring. • Participate in customer review meetings and contribute to continuous service improvement initiatives. • Work closely with HPE internal teams, including engineering, product support, and account management. • Share knowledge and best practices with peers and contribute to internal knowledge bases.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description The primary focus of this position is to effectively support volunteers (Bigs) OR families (Youth and their Caregivers) in all aspects of their mentoring experience in the Community Based program. - Match youth with a caring adult mentor who they will meet with 2-4 times per month engaging in low-cost activities. - Communicate consistently with either the Big or the Little and their caregiver through calls, emails, texts, or in-person meetings. - Support coaching, youth development principles, youth safety, and conflict management to ensure the relationship is safe, supportive, and intentional. - Spend the majority of time in outreach and communication with their caseload. - Support and staff BBBS program events throughout the year to meet with participants. Qualifications - Bachelor’s degree in social services or related field, or a combination of experience in social work, counseling, social services, child development, or other related fields. - At least 1 year of experience in assessment writing, case management and/or relationship development. - Understanding of youth development and working with adult learners (if applying to work with volunteer participants). - Understanding of youth development, family dynamics, and trauma-informed care (if applying to work with family participants). - Goal-oriented, with a strong commitment to quality and results. Requirements - Ability to efficiently organize tasks, manage multiple priorities, and maintain a structured approach to work. - Excellent customer service and interpersonal skills. - Possesses strong conflict resolution skills. - Knowledge of mandated reporting guidelines. - Experience with handling confidential and sensitive information. - Experience working with Salesforce CRM, highly preferred. - Must be available to work nights and weekends; willingness to schedule around participant availability. Benefits - This role does not include eligibility for health benefits, including medical, dental, and vision coverage. Company Description Big Brothers Big Sisters Twin Cities is the largest and oldest youth mentoring organization in the greater Twin Cities serving Hennepin, Ramsey, Anoka and parts of Dakota and Washington counties. - Each year, we match up to 2,600 youth (Littles) and their families with caring adults (Bigs) who volunteer as youth mentors. - Mission: Create and support mentoring relationships that ignite the power and promise of youth. - Values: Relationships, Belonging, Youth-Centered, Continuous Learning & Improvement. - Justice, equity, diversity, and inclusion (JEDI) are integral to our mission and values at BBBS.

• Own the day-to-day maintenance and reliability of our internal infrastructure, handling routine system, network, and database upkeep across our small but diverse environment. • Administer, maintain, and troubleshoot virtualized infrastructure platforms (e.g., VxRail/VMware) running Windows Server and Linux, focusing on routine maintenance, patching, and performance monitoring. • Manage user accounts, groups, and permissions across AD/Azure AD and internal systems, enforcing least-privilege access and MFA. • Support and maintain cloud environments (Azure, AWS, GCP) for virtual machines, networking, storage, and secure remote access. • Configure, maintain, and troubleshoot Fortinet-based VPN solutions to ensure secure and reliable connectivity for remote users. • Implement and maintain backup and recovery processes for servers, applications, and databases, including periodic restore testing. • Monitor the health and capacity of systems, networks, VPN, and services, and handle incident response and basic performance troubleshooting. • Perform routine operational tasks: OS and application updates, certificate renewals, log reviews, and security patching. • Administer and support databases, especially IBM DB2 LUW and IBM i (AS/400), including basic administration, backup/restore, and performance troubleshooting in cooperation with the product team. • Provide technical support for SQDR customers via remote sessions, email, and ticketing systems. • Troubleshoot SQDR deployment issues, including connectivity, configuration, database integration (DB2, IBM i, other RDBMS), and OS/environment problems.