• Provide Level 1 technical support for incidents related to HPE NonStop hardware and some software. • Troubleshoot and resolve basic system issues, escalating to engineering teams when necessary. • Apply patches, firmware updates, and collaborate applying software upgrades in coordination with customer change management processes. • Collaborate in incidents follow up and documentation. • Register and control systems hardware and software inventories, including licenses, users, etc. • Apply continuous systems monitoring. • Participate in customer review meetings and contribute to continuous service improvement initiatives. • Work closely with HPE internal teams, including engineering, product support, and account management. • Share knowledge and best practices with peers and contribute to internal knowledge bases.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description The primary focus of this position is to effectively support volunteers (Bigs) OR families (Youth and their Caregivers) in all aspects of their mentoring experience in the Community Based program. - Match youth with a caring adult mentor who they will meet with 2-4 times per month engaging in low-cost activities. - Communicate consistently with either the Big or the Little and their caregiver through calls, emails, texts, or in-person meetings. - Support coaching, youth development principles, youth safety, and conflict management to ensure the relationship is safe, supportive, and intentional. - Spend the majority of time in outreach and communication with their caseload. - Support and staff BBBS program events throughout the year to meet with participants. Qualifications - Bachelor’s degree in social services or related field, or a combination of experience in social work, counseling, social services, child development, or other related fields. - At least 1 year of experience in assessment writing, case management and/or relationship development. - Understanding of youth development and working with adult learners (if applying to work with volunteer participants). - Understanding of youth development, family dynamics, and trauma-informed care (if applying to work with family participants). - Goal-oriented, with a strong commitment to quality and results. Requirements - Ability to efficiently organize tasks, manage multiple priorities, and maintain a structured approach to work. - Excellent customer service and interpersonal skills. - Possesses strong conflict resolution skills. - Knowledge of mandated reporting guidelines. - Experience with handling confidential and sensitive information. - Experience working with Salesforce CRM, highly preferred. - Must be available to work nights and weekends; willingness to schedule around participant availability. Benefits - This role does not include eligibility for health benefits, including medical, dental, and vision coverage. Company Description Big Brothers Big Sisters Twin Cities is the largest and oldest youth mentoring organization in the greater Twin Cities serving Hennepin, Ramsey, Anoka and parts of Dakota and Washington counties. - Each year, we match up to 2,600 youth (Littles) and their families with caring adults (Bigs) who volunteer as youth mentors. - Mission: Create and support mentoring relationships that ignite the power and promise of youth. - Values: Relationships, Belonging, Youth-Centered, Continuous Learning & Improvement. - Justice, equity, diversity, and inclusion (JEDI) are integral to our mission and values at BBBS.

• Own the day-to-day maintenance and reliability of our internal infrastructure, handling routine system, network, and database upkeep across our small but diverse environment. • Administer, maintain, and troubleshoot virtualized infrastructure platforms (e.g., VxRail/VMware) running Windows Server and Linux, focusing on routine maintenance, patching, and performance monitoring. • Manage user accounts, groups, and permissions across AD/Azure AD and internal systems, enforcing least-privilege access and MFA. • Support and maintain cloud environments (Azure, AWS, GCP) for virtual machines, networking, storage, and secure remote access. • Configure, maintain, and troubleshoot Fortinet-based VPN solutions to ensure secure and reliable connectivity for remote users. • Implement and maintain backup and recovery processes for servers, applications, and databases, including periodic restore testing. • Monitor the health and capacity of systems, networks, VPN, and services, and handle incident response and basic performance troubleshooting. • Perform routine operational tasks: OS and application updates, certificate renewals, log reviews, and security patching. • Administer and support databases, especially IBM DB2 LUW and IBM i (AS/400), including basic administration, backup/restore, and performance troubleshooting in cooperation with the product team. • Provide technical support for SQDR customers via remote sessions, email, and ticketing systems. • Troubleshoot SQDR deployment issues, including connectivity, configuration, database integration (DB2, IBM i, other RDBMS), and OS/environment problems.

• Installation, configuration, and fine-tuning of Cynet products (remote and occasional on-site, if required). • Working closely with customers to ensure full deployment, optimization, and ongoing support. • Creating supporting documentation and knowledge base articles for customers. • Delivering formal remote training sessions and hands-on guidance to Cynet customers. • Providing Tier 2 support – including in-depth investigations and delivering workarounds or permanent solutions while meeting SLAs. • Collaborating closely with the SOC and R&D teams to ensure fast and effective issue resolution. • Understanding customer needs and contributing feedback to help shape and improve the Cynet product.