• Lead data center due diligence and design teams to deliver projects that meet the client’s requirements, on schedule and to a high degree of quality • Design disciplines will include architecture, civil, structural, mechanical, electrical, plumbing, security, fire protection, ICT, and BMS/EPMS • Develop and enforce multi-site project and program management plans • Host and attend meetings with clients and external stakeholders • Proactively manage and communicate change throughout the project both within AECOM and to our clients • Identify problems early and develop creative solutions • Develop technical and financial proposals for new and add/move/change data center design projects • Develop trusting relationships with client stakeholders/buyers

• The Experience Design Team Lead – Email, Banner owns the intersection of design, technology, and brand across our Email and Media Banner practices. • This leader is both a manager and a contributor. • Within our team’s model, every Experience Design role maintains production fluency—oversight alone is not sufficient. • While Team Leads do not carry a full day-to-day execution load, they are expected to step into the work when needed: to unblock teams, model standards, course-correct direction, or support moments that require elevated expertise. • Their involvement is targeted and high-impact, ensuring system-aware, brand-aligned execution without removing ownership from their practitioners. • This role is ambidextrous across our Banner and Email practice teams respectively. • The Team Lead understands how animation principles, responsive behavior, component logic, and platform constraints intersect with brand storytelling and performance objectives. • They will directly manage a small handful of Experience Designers directly (2-3), lead project work, and partner closely with Brand, Strategy, Development, and Project Operations to ensure deliverables are not only beautiful—but functional, feasible, scalable, and margin-aware.

• Support the Director of Project Management in managing new and existing client relationships. • Identify and act on cross‑selling opportunities. • Prepare and deliver client presentations. • Serve as the civil engineering subject‑matter expert (SME) for data center development projects. • Lead and oversee civil engineering design efforts. • Manage a team of engineering consultants. • Monitor project progress and enforce safety and quality standards. • Provide technical guidance during construction activities. • Lead a small project management team responsible for planning and executing infrastructure projects. • Provide program‑level oversight of a portfolio of infrastructure projects.

Description Designing AI-powered systems requires more than good technology, it requires conversations that feel clear, helpful, and human. As a Conversational Designer, you’ll help shape how people interact with AI-assisted experiences by crafting thoughtful dialogue, guiding agent behavior, and designing conversational flows that help users accomplish real tasks. In this role, you’ll collaborate closely with designers, product owners, and developers to create AI-driven interactions that are natural, predictable, and aligned with brand voice. Your work will influence how complex systems communicate with people, making sophisticated technology easier to understand and use. Quick Facts - Location: Remote-first (U.S. – East Coast) - Employment type: Full-time, Exempt - Salary range: $72,000 – $100,000 Requirements What You’ll Do - Write clear, natural conversational copy for AI-powered experiences, including prompts, responses, fallbacks, and task-based dialogue - Design conversational flows that guide users through multi-step interactions across AI systems and digital channels - Develop instructions and prompts that shape how AI agents behave, reason, and respond within complex workflows - Translate brand voice and tone frameworks into conversational behaviors that feel human and consistent - Define AI personas and behavioral guidelines that support coherent and trustworthy user interactions - Map dialogue paths and recovery strategies to help users navigate complex systems successfully - Collaborate with designers, product owners, and engineers in fast-paced product sprints to refine AI interactions and improve the overall experience What You Bring - Experience writing for conversational interfaces such as chatbots, AI assistants, or voice systems - Ability to craft original conversational copy for AI agents rather than relying solely on AI-generated drafts - Strong UX writing or product content background with experience designing content within digital products - Experience designing conversational flows, including intent mapping, dialogue paths, and error handling - Ability to translate brand voice and tone guidelines into conversational interaction patterns - Comfortable reviewing work to maintain clarity, consistency, and usability - Strong systems thinking and an ability to connect complex product interactions into clear conversational experiences - A collaborative approach to problem-solving, with comfort working through ambiguity alongside designers, product partners, and engineers - Curiosity about emerging AI technologies and how they shape user experiences Nice-to-Haves - A background in linguistics, writing, psychology, communication, human-computer interaction, or a related field - Experience writing scripts or screenwriting - Exposure to consulting, agency, or other client-facing environments - Previous work creating or refining experience in the customer service space About Working at Think Company Think Company is a design and technology consultancy that helps organizations solve meaningful problems through thoughtful strategy, design, and delivery. We partner with clients across industries to improve digital products and experiences that millions of people rely on every day. We’re a remote-first company that values collaboration, curiosity, and clear communication. You’ll work alongside smart, kind people across disciplines while growing your skills, expanding your influence, and contributing to how we evolve our practice. We offer competitive compensation, comprehensive benefits, and ongoing opportunities for learning and development. Interested? If this role sounds like a place where your skills and curiosity could thrive, we’d love to hear from you. Take a few minutes to apply so we can learn more about your experience designing conversations. If you have examples of conversational design, UX writing, or AI interaction work, we encourage you to include a portfolio or work samples with your application.