We are seeking a Customer Service Representative to handle a high volume of inbound customer interactions, primarily focused on payment calls, product inquiries, and order support. This role requires strong communication skills, comfort discussing products and payments, and the ability to calmly guide customers through renewal and warranty‑related questions. This position is ideal for someone with call center experience who can think on their feet, manage shifting priorities, and balance customer service with light sales and retention conversations. Key Responsibilities - Handle inbound customer calls related to payments, product questions, delivery status, reorders, and new sales - Explain auto‑renewal and warranty processes clearly and professionally to customers - Address customer concerns related to renewals, account updates, and shipment timing - Manage calls from confused or upset customers with empathy, patience, and effective communication - Confidently discuss products and attempt to make a sale when appropriate - Accurately document all customer interactions and case notes in internal systems - Handle approximately 90% phone support and 10% email support - Navigate multiple systems and databases while on active calls - Collaborate with team members while remaining self‑sufficient in day‑to‑day work - Adapt quickly as priorities shift and move seamlessly between tasks Required Experience & Skills (Must Haves) - Previous customer service or call center experience, preferably in a smaller organization with broad responsibilities - Strong verbal and written communication skills - Ability to handle payment calls, sales calls, retention calls, and general service inquiries - Comfort explaining policies and processes to customers in clear, simple terms - Strong computer skills with the ability to work across multiple systems - Ability to learn new training quickly and apply it in real‑time - Comfortable with upselling and cross‑selling when appropriate - Ability to remain calm and professional in challenging customer situations - Strong attention to detail and documentation skills Nice to Have - Experience in retention or escalation support - Salesforce or CRM experience - Sales experience - Data entry experience Core Competencies - Excellent customer service and phone etiquette - Strong problem‑solving skills and ability to think creatively - Ability to manage emotional or confused customers effectively - Team‑oriented mindset with the ability to work independently - Flexibility and adaptability in a fast‑changing environment Work Environment & Schedule - Workplace Type: Remote - Eligible States: AZ, CO, CT, FL, IN, KS, MO, NC, NY, OH, OK, PA, SC, TX, WA, WV, NV, SD, TN, MI, GA, IL - Shift Coverage: - Operating hours: 5:00 AM – 4:00 PM PST - Seeking two team members to split coverage: - Opening shift: 5:00 AM PST start - Later shift: 7:00 AM PST start - Must be flexible to adjust schedules based on business needs Business Impact - Supports a direct‑to‑dealer sales model - Plays a critical role in customer satisfaction during periods of rapid growth - Contributes to year‑over‑year business expansion through effective service and communication Job Type & Location This is a Contract to Hire position based out of Mountlake Terrace, WA. Pay and BenefitsThe pay range for this position is $19.00 - $20.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave) Workplace TypeThis is a fully remote position. Application DeadlineThis position is anticipated to close on Mar 13, 2026. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description Your Responsibilities include: - Field customer inquiries by finding innovative ways to respond to varying questions, issues, and concerns. - Connect with customers via phone/email/chat/and or social media to resolve their questions or concerns. - Calmly attempt to resolve and de-escalate any issues. - Escalate interactions when necessary and appropriate. - Respond to requests for assistance and/or possible processing payments. - Track all call related information for auditing and reporting purposes. - Provide feedback on call issues. - Upsell if required. Qualifications - High School Diploma or equivalent. - Minimum of 6 months of customer service experience. - Must be 18 years of age or older. - Ability to type at least 30 words per minute. - Comfortable with desktop computer systems and have general knowledge of Windows-based systems. - Customer service and/or sales experience preferred. - College degree preferred but not required. - Hold active license for Vet Tech through VTNE. Requirements - Process Excellence: Demonstrate commitment to following established procedures and be customer service driven. - Collaboration: Proven ability to collaborate effectively with team members, supervisors, and support departments to resolve customer issues and achieve performance goals. - Communication: Outstanding communication, listening, and analytical skills. - Organizational Skills: Strong organizational and problem-solving skills. - Emotional Intelligence: Ability to prioritize tasks and work well under pressure while remaining focused. - Open-Mindedness: Open-minded approach to feedback, evolving policies, and working within a structured schedule that includes a variety of shifts. - Critical Thinking: Sharp critical thinking skills, enabling quick analysis of customer issues and thoughtful, informed decision-making. - Solution-Oriented: Proactive approach to problem-solving with a focus on creating a positive customer experience. Benefits - Paid Training - Competitive Wages - Full Benefits (Medical, Dental, Vision, 401k and more) - Paid Time Off - Employee wellness and engagement programs Work from Home Requirements - Minimum subscribed download rate equal or exceeds 30.0 Mbps - Minimum subscribed upload rate equal or exceeds 10.0 Mbps - ISP must have no packet loss and ping under 50ms - Internet connections cannot be Satellite, Mobile Data (5G, 4G, 3G hotspots), P2P or VPN - Proof of internet speed required - Clean and quiet workspace

tldr; We build software for Airbnbs to rent themselves, with a state-of-the-art product and user experience. We are bold, like risks, and take on big challenges together. We believe in the value of team diversity and seek candidates from a wide range of backgrounds in their work, life, culture, and experiences. We have crafted an Applicant Handbook, which we highly recommend you check out, where you can find out more about the company, culture, how we recruit, what we do, and how we do it: https://hsptb.com/hndbk Our customers love the product, provide valuable feedback, and trust us to rapidly help with their problems. Feel free to check out one of our public Town Halls for yourself: https://hsptb.com/twnhll Hospitable.com is a remote-only and fully distributed company. We hire based on timezones, not countries. What you will be working on? As the Staff Customer Support Advocate, you will champion exceptional customer experiences while providing valuable insights that shape our support operations. Around 60-70% of your time will be spent in the queue, supporting our customers via email, live chat, and hopping on troubleshooting calls as needed.  The remaining 30-40% of your time will be spent on leading projects that impact the overall customer experience, like improving customer-facing documentation, training our AI solution, or creating training materials for our team.  You will:  - Provide expert frontline customer support, handling complex cases and serving as an example of customer service excellence. - Investigate and troubleshoot challenging user issues with advanced technical knowledge. - Answer questions throughout the entire user journey via live chat, email, and Zoom calls. - Lead strategic projects that drive significant organizational impact.  - Work alongside one of our awesome Customer Support Advocates, Dee, whose favorite fruit is Pomegranate. - Serve as a Product Expert, providing insights and advice to Product Managers and other stakeholders. - Create comprehensive educational content (videos, documentation, quizzes) for customers and internally.  What does the schedule look like? For this position, we are aiming to service customers across North American time zones (PST/CST/MST/EST | GMT -8 to -5). The role will be reporting on one weekend day, either Tuesday-Saturday or Sunday-Thursday.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description This position is open to candidates residing in all states with the exception of California, New Mexico, Colorado, and Arizona. Customer Service Agents are responsible for answering calls through videophone from Sorenson personnel and customers nationwide. Duties include: - Account management - Giving basic customer support - Troubleshooting - Providing training to customers on products and services to achieve a high level of customer satisfaction Qualifications - High School diploma or better - 1 year of Customer Service or equivalent experience - Fluency in American Sign Language (ASL) Requirements - Professional and courteous phone and electronic communications presence - Ability to write simple correspondence - Ability to effectively present information during one-on-one and small group situations - Good customer service skills and knowledge of principles and processes for providing customer services - Strong active listening skills - Able to complete work assignments independently or with minimal supervision - Effective case and time management - Detail oriented and proficient at multitasking - Strong adaptability and capacity to work in fast-paced environments - Basic comprehension and application of using computers in an MS Windows environment - Typing speed of 45+ wpm - Positive attitude, team player, and good interpersonal communication skills Company Description Our Mission: Harnessing the power of language, we connect diverse people and enrich the human experience. Our Vision: To provide global language services that expand opportunities, nurture belonging, and empower the world to connect beyond words. Sorenson combines patented technology with human-centric solutions. We strive to increase diversity, equity, inclusion, and accessibility for underrepresented people through communication solutions for all: - Call captioning and video relay services - Over-video and in-person sign language and spoken language interpreting - Translation - Real-time captioning - Post-production language services Sorenson’s impact vision and plan extends to supporting employment opportunities for diverse employees, customers, and communities. As a minority-owned company, we are committed to expanding opportunities for underserved communities while promoting an inclusive workplace for our own employees. Working Conditions and Physical Requirements - Punctual and reliable attendance - Ability to sit and/or stand at a desk and work with a computer for extended periods of time - Ability to sign using ASL for extended periods of time - Ability to lift and move equipment 30-50lbs - Must be able to work during day, night, weekend, and holiday shifts; flexibility with shifts is required - At home employees require a high-speed internet connection and a confidential working space with a desk and chair - Workstation must have an Ethernet connection Disclaimer This position has access to highly confidential, sensitive information relating to the employees, customers, and technologies of Sorenson Communications. It is essential that applicant possess the requisite integrity to maintain the information in strictest confidence. Apply today! www.sorenson.com/company/careers/ Equal Employment Opportunity: Sorenson Communications is an EOE, Disability/Age Employer.