This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description Your Responsibilities include: - Field customer inquiries by finding innovative ways to respond to varying questions, issues, and concerns. - Connect with customers via phone/email/chat/and or social media to resolve their questions or concerns. - Calmly attempt to resolve and de-escalate any issues. - Escalate interactions when necessary and appropriate. - Respond to requests for assistance and/or possible processing payments. - Track all call related information for auditing and reporting purposes. - Provide feedback on call issues. - Upsell if required. Qualifications - High School Diploma or equivalent. - Minimum of 6 months of customer service experience. - Must be 18 years of age or older. - Ability to type at least 30 words per minute. - Comfortable with desktop computer systems and have general knowledge of Windows-based systems. - Customer service and/or sales experience preferred. - College degree preferred but not required. - Hold active license for Vet Tech through VTNE. Requirements - Process Excellence: Demonstrate commitment to following established procedures and be customer service driven. - Collaboration: Proven ability to collaborate effectively with team members, supervisors, and support departments to resolve customer issues and achieve performance goals. - Communication: Outstanding communication, listening, and analytical skills. - Organizational Skills: Strong organizational and problem-solving skills. - Emotional Intelligence: Ability to prioritize tasks and work well under pressure while remaining focused. - Open-Mindedness: Open-minded approach to feedback, evolving policies, and working within a structured schedule that includes a variety of shifts. - Critical Thinking: Sharp critical thinking skills, enabling quick analysis of customer issues and thoughtful, informed decision-making. - Solution-Oriented: Proactive approach to problem-solving with a focus on creating a positive customer experience. Benefits - Paid Training - Competitive Wages - Full Benefits (Medical, Dental, Vision, 401k and more) - Paid Time Off - Employee wellness and engagement programs Work from Home Requirements - Minimum subscribed download rate equal or exceeds 30.0 Mbps - Minimum subscribed upload rate equal or exceeds 10.0 Mbps - ISP must have no packet loss and ping under 50ms - Internet connections cannot be Satellite, Mobile Data (5G, 4G, 3G hotspots), P2P or VPN - Proof of internet speed required - Clean and quiet workspace

tldr; We build software for Airbnbs to rent themselves, with a state-of-the-art product and user experience. We are bold, like risks, and take on big challenges together. We believe in the value of team diversity and seek candidates from a wide range of backgrounds in their work, life, culture, and experiences. We have crafted an Applicant Handbook, which we highly recommend you check out, where you can find out more about the company, culture, how we recruit, what we do, and how we do it: https://hsptb.com/hndbk Our customers love the product, provide valuable feedback, and trust us to rapidly help with their problems. Feel free to check out one of our public Town Halls for yourself: https://hsptb.com/twnhll Hospitable.com is a remote-only and fully distributed company. We hire based on timezones, not countries. What you will be working on? As the Staff Customer Support Advocate, you will champion exceptional customer experiences while providing valuable insights that shape our support operations. Around 60-70% of your time will be spent in the queue, supporting our customers via email, live chat, and hopping on troubleshooting calls as needed.  The remaining 30-40% of your time will be spent on leading projects that impact the overall customer experience, like improving customer-facing documentation, training our AI solution, or creating training materials for our team.  You will:  - Provide expert frontline customer support, handling complex cases and serving as an example of customer service excellence. - Investigate and troubleshoot challenging user issues with advanced technical knowledge. - Answer questions throughout the entire user journey via live chat, email, and Zoom calls. - Lead strategic projects that drive significant organizational impact.  - Work alongside one of our awesome Customer Support Advocates, Dee, whose favorite fruit is Pomegranate. - Serve as a Product Expert, providing insights and advice to Product Managers and other stakeholders. - Create comprehensive educational content (videos, documentation, quizzes) for customers and internally.  What does the schedule look like? For this position, we are aiming to service customers across North American time zones (PST/CST/MST/EST | GMT -8 to -5). The role will be reporting on one weekend day, either Tuesday-Saturday or Sunday-Thursday.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description This position is open to candidates residing in all states with the exception of California, New Mexico, Colorado, and Arizona. Customer Service Agents are responsible for answering calls through videophone from Sorenson personnel and customers nationwide. Duties include: - Account management - Giving basic customer support - Troubleshooting - Providing training to customers on products and services to achieve a high level of customer satisfaction Qualifications - High School diploma or better - 1 year of Customer Service or equivalent experience - Fluency in American Sign Language (ASL) Requirements - Professional and courteous phone and electronic communications presence - Ability to write simple correspondence - Ability to effectively present information during one-on-one and small group situations - Good customer service skills and knowledge of principles and processes for providing customer services - Strong active listening skills - Able to complete work assignments independently or with minimal supervision - Effective case and time management - Detail oriented and proficient at multitasking - Strong adaptability and capacity to work in fast-paced environments - Basic comprehension and application of using computers in an MS Windows environment - Typing speed of 45+ wpm - Positive attitude, team player, and good interpersonal communication skills Company Description Our Mission: Harnessing the power of language, we connect diverse people and enrich the human experience. Our Vision: To provide global language services that expand opportunities, nurture belonging, and empower the world to connect beyond words. Sorenson combines patented technology with human-centric solutions. We strive to increase diversity, equity, inclusion, and accessibility for underrepresented people through communication solutions for all: - Call captioning and video relay services - Over-video and in-person sign language and spoken language interpreting - Translation - Real-time captioning - Post-production language services Sorenson’s impact vision and plan extends to supporting employment opportunities for diverse employees, customers, and communities. As a minority-owned company, we are committed to expanding opportunities for underserved communities while promoting an inclusive workplace for our own employees. Working Conditions and Physical Requirements - Punctual and reliable attendance - Ability to sit and/or stand at a desk and work with a computer for extended periods of time - Ability to sign using ASL for extended periods of time - Ability to lift and move equipment 30-50lbs - Must be able to work during day, night, weekend, and holiday shifts; flexibility with shifts is required - At home employees require a high-speed internet connection and a confidential working space with a desk and chair - Workstation must have an Ethernet connection Disclaimer This position has access to highly confidential, sensitive information relating to the employees, customers, and technologies of Sorenson Communications. It is essential that applicant possess the requisite integrity to maintain the information in strictest confidence. Apply today! www.sorenson.com/company/careers/ Equal Employment Opportunity: Sorenson Communications is an EOE, Disability/Age Employer.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description This role involves maintaining critical sterile processing equipment, ensuring peak performance in a hospital setting. - Perform diagnostics, repairs, and preventive maintenance on washers, sterilizers, and related systems—STERIS and competitor models. - Own your schedule: PMs, service and warranty calls, equipment installs, and field upgrades, prioritized around Customer and business needs. - Partner with Tech Support, Engineering, and Service Contract Management to escalate complex issues, meet compliance documentation, and close out tickets using advanced platforms. - Present repair options and costs; with manager support, collaborate with Sales to enhance Customer experience and spot revenue opportunities. - Support multiple facilities across your assigned territory based on service agreements. Qualifications - High School Diploma or GED plus 4+ years’ work experience, including 2+ years in a mechanical/technical role. - Associate’s degree, relevant certifications, competitive equipment training, or related military experience may count toward the technical requirement. - Valid driver’s license and ability to meet all required background and physical assessment elements to obtain and maintain existing and new vendor credentialing requirements. - Customer and team engagement skills; clear written and verbal communication. - Basic computer ability: Windows, email, navigation, mobile apps, and multi-system data entry. - Willingness to work flexible hours, including potential overnights, to meet Customer/business needs. - Ability to comply with hospital/Customer credentialing requirements. Requirements - Hands-on problem solver who enjoys working independently with team backup when needed. - Experience in HVAC, electrical, plumbing, refrigeration, mechanics, maintenance, boilers/chillers, aviation, diesel/auto repair, or similar trades. - Comfortable speaking with clinical staff, explaining options and pricing, and documenting work in mobile tools. Benefits - Base Salary + Incentive Compensation Program - Company vehicle, cell phone, and laptop provided - Hands-on training program - Paid Time Off plus 9 corporate holidays - Medical, dental, and vision coverage - Healthcare and Dependent FSAs - Short- and Long-Term Disability - 401(k) with company match - Parental Leave - Tuition Reimbursement - Additional add-on benefits/discounts Core proficiencies - Mechanical troubleshooting - Hydraulics - Electrical troubleshooting - HVAC service & installation - Pneumatics troubleshooting - Maintenance and repair - Field service readiness