• Build and maintain strong relationships with tier one clients and sales partners in the Nordic region. • Serve as the primary point of contact for key accounts and sales partners, ensuring customer satisfaction and address customer concerns promptly. • Identify and pursue growth opportunities within existing and new key accounts. • Collaborate with internal teams to develop strategies for expanding market share. • Develop and implement strategic account plans aligned with company goals • Monitor industry trends and competitor activities to stay ahead of market changes. • Meet or exceed sales targets and revenue goals for assigned key accounts. • Work closely with the sales team to drive overall business success.

• Own all assigned Commercial accounts and Strategic site-level locations • Identify and close new opportunities attained from either prospecting as self-generated leads or from marketing as marketing-qualified leads • Involve additional LGC Standard’s team members and resources to best service customer needs • Collaborate with the Sr. Director, Strategic & Commercial Accounts, to conduct planning and customer reviews • Use LGC’s sales tools to manage prospects, existing accounts, new opportunities, the active pipeline and relevant sales forecasts • Develop an in-depth understanding of key LGC products and their applications • Actively engage with customers to qualify leads, convert prospects, and drive new sales • Increase awareness of the LGC Standards brand by organizing and attending exhibitions, seminars and other events

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description This role involves being the primary relationship lead, ensuring client satisfaction while acting as a bridge between client goals and internal teams. Your focus will be on nurturing partnerships, understanding client needs, and driving account retention. - Serve as the main point of contact for all client communication, ensuring a high-touch, concierge-level experience. - Build and maintain strong relationships with client stakeholders and C-suite executives, becoming a trusted advisor. - Proactively solicit client feedback, conduct NPS/satisfaction check-ins, and identify potential friction points. - Work closely with strategy team members to align the client's strategic roadmap with their business objectives. - Ensure client happiness and account retention, making every client in your portfolio a potential reference. - Act as the 'Voice of the Client' within the organization, prioritizing client needs and concerns. - Lead high-level conversations regarding client concerns or business direction changes. - Monitor the financial health of the account to ensure profitability and scope adherence. - Identify opportunities for account expansion in collaboration with Sales and Strategy. - Drive the collection of client reviews, case studies, and awards to showcase partnership success. Qualifications - 5-7 years of experience in high-level account management or client services in a digital agency environment. - Proven emotional intelligence with a high EQ for managing complex human dynamics. - Exceptional verbal and written communication skills with a focus on storytelling value. - Understanding of agency economics, including retention metrics and account growth. - Sufficient knowledge of the HubSpot ecosystem to discuss project status confidently. - Bachelor's degree in Communications, Marketing, Business, or a related field. Benefits - Fully remote work environment with a team of over 250 professionals. - Opportunity to work with leading digital solutions in a dynamic and innovative setting. - Collaborative team culture focused on growth and development. - Access to professional development resources and training. - Flexible work hours to support work-life balance. - Innovative and intelligent digital ecosystems, enhancing career growth.

• Support partner pre-sales cycles • Drive technical enablement • Help partners build repeatable, self-sufficient Nexthink practices • Become a Nexthink SME and thought leader • Deliver compelling value propositions, demos, workshops, and POVs • Act as the primary technical point of contact for channel partners • Own the Channel Technical Enablement Plan • Deliver demo accreditation, POV training, and technical updates • Keep partner stakeholders informed on features and roadmap • Support partner presales teams in customer meetings • Lead technical discovery, RFP/RFI contributions, demos, and POVs • Run value-based workshops • Align with Partner Managers on priorities and enablement focus • Support partner QBRs and planning • Advocate partner feedback internally • Help partners design or refine service offerings around Nexthink • Participate in events, webinars, and partner marketing initiatives • Contribute to case studies and technical collateral