Description Position Overview: The Training and Quality Lead is responsible for administering group and individual training, quality reviews, related reporting, analysis, and recommendations. This role will conduct new hire and ongoing training initiatives. About MedOne: MedOne is a full-service pharmacy benefit manager (PBM), serving clients and members nationwide. With a fully transparent, pass-through model, MedOne helps people conveniently access the most appropriate prescriptions at the most affordable price. What You Will Do at MedOne: - Facilitate training for Member Advocates and Patient Care Coordinators - Complete Quality Assurance (QA) assessments - Participate in Member Engagement, handling phone, chat and email inquiries - Work collaboratively to develop and modify training initiatives which support Member satisfaction, performance standards, and employee growth - Evolve training and QA procedures, documents, video tutorials, and AI tools - Perform on-going training and QA needs analysis based upon trending data - Identify initiatives to raise performance, employee growth, and member satisfaction - Monitor Member interactions to identify improvement needs - Monitor CSAT results - Review outcomes of member surveys; create and execute training and QA initiatives addressing areas in need of improvement - Coach staff regarding de-escalation techniques, and customer service skills - Provide direct feedback to employees regarding training and QA assessments - Collaborate regularly with Team Leads and Manager - Participate in phone queue staffing, assisting callers - Align with, and support MedOne’s Core Values What you will bring to MedOne: - College degree in Instructional Design, Communications, or Business Management - Background in pharmacy, pharmacy benefits, or other related healthcare field - Understanding of pharmacy benefit management concepts and operations - Motivated to understand pharmacy benefit management, including pharmaceutical drugs and drug therapies and share this knowledge to broaden skillset of team - Demonstrated training facilitation and content creation skills - Strong knowledge of Microsoft Office, including Word, Excel and Teams - Must possess a current Pharmacy Technician Certification - Strong listening, verbal, and written communication skills - Skilled at providing feedback to others, influencing and coaching for success - Work effectively in a team environment - Must be timely, dependable and must notify supervisor of schedule changes - Must demonstrate professionalism while maintaining discretion with sensitive personnel and interdepartmental information Why Join MedOne? - Competitive salary and bonuses that reward your performance. - Comprehensive health, dental, and vision insurance. - 401(k) with company match to secure your future. - Generous paid time off and holidays. - Opportunities for professional growth and development. - A vibrant and collaborative work culture. Location: We have offices in either Dubuque, IA, or Kansas City, MO, or the position can be remote within the United States. Employment Type: Full-Time, Salaried Hours: Hours may vary within our normal business hours. How to Apply: If you're enthusiastic about helping others and eager to join a dynamic team, especially if you have a CPhT certification, we’d love to hear from you. Apply now and take the first step toward a rewarding career at MedOne! You can submit your application through our careers page. MedOne is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Job Offers are contingent on passing a background check and drug screen.

Job DetailsJob Location: Remote Employee - Pittsburgh, PA 15219Position Type: Full TimeEducation Level: 4 Year DegreeSalary Range: $90,000.00 - $102,000.00 Salary/yearTravel Percentage: Less than 25%Job Category: Product - LiteracySenior Editorial Manager, Literacy WHAT WE SEEK We’re looking for a Senior Editorial Manager who’s ready to take full ownership of the editorial experience across our literacy products. If you love shaping instructional content, thinking in systems, mentoring editors, and ensuring that every piece of text—across lessons, platform screens, and teacher-facing materials—works together with clarity and purpose, this role is for you. You’ll partner closely with Instructional Design, Product Management, and Production to bring engaging, equitable, high-quality literacy content to life. This is a role for someone who loves the details and the big picture—someone who thrives on turning ideas into polished, instructionally sound experiences for students and teachers. WHAT YOUR DAY WILL LOOK LIKE Lead the editorial workflow for print + digital literacy content, ensuring consistency across all linked components. Create and revise instructional units (primarily grades 6–12 ELA). Review manuscripts for content accuracy, clarity, reading level, and freedom from bias. Manage proofs, art specs, and editorial quality across all production stages. Partner with Instructional Design, Product, and Production teams to deliver on vision, timeline, and standards. Mentor and manage two editorial team members. Support market and competitive analyses to inform product decisions. WHAT SHOULD BE IN YOUR BOOKBAG Bachelor’s degree required; advanced degree in English, Education, or related field a plus. 5+ years of editorial experience in educational publishing. Strong ELA/literacy content knowledge (grades 6–12 preferred). Expertise with editorial style, markup, and The Chicago Manual of Style. Experience editing both print and digital instructional materials. Comfortable using Smartsheet, Adobe Suite, and digital content management tools. Strong project management skills and ability to lead multiple concurrent workflows. A collaborative, proactive approach—you bring ideas and solutions. Commitment to equity and creating inclusive, accessible instructional content. WHAT GIVES US PURPOSE Others teach what; we teach why. For over 25 years, Carnegie Learning has developed solutions that help students achieve Aha moments and set them up for long-term learning success. We’re driven to find new, better ways to support teachers and reach more students, so we put our leading cognitive science research and real-world insights into solutions for how students think, learn, and do their best. This is a key part of our commitment to helping teachers spark student curiosity. As a Carnegie Learning team member, you’ll work alongside a team of passionate individuals dedicated to making a real difference in the lives of students and educators. WHAT WE PROVIDE Holistic Wellbeing An inclusive range of Health Insurance options Short-Term and Long-Term Disability Insurance at no cost to you Fostering Joy Flexible work arrangements with our Work From Anywhere Policy Your Time, Your Way - paid time off that you can use as you see fit to recharge and nurture your personal life Empowering Parenthood Paid Parental Leave Reduced working hours on full pay for soon-to-be and new parents Free access to CL products for employees and their children A Place for Connection Quarterly Wellness Incentives Monthly employee activities + recognition program 9 Employee Resource Groups WHAT WE BELIEVE We celebrate the unique attributes, characteristics, and perspectives that define each person's individuality. This fusion of perspectives enriches our collective knowledge, fosters innovation, and empowers us all. Together, we can collectively and more effectively address issues that face our business and industry. If our commitment to building an inclusive workplace resonates with you, we invite you to join our mission and welcome you to apply with us. Carnegie Learning is an Equal Opportunity Employer, including veterans and individuals with disabilities. Qualifications

Job DetailsJob Location: Remote Employee - Pittsburgh, PA 15219Position Type: Full TimeEducation Level: 4 Year DegreeSalary Range: $90,000.00 - $102,000.00 Salary/yearTravel Percentage: Less than 25%Job Category: Product - LiteracySenior Editorial Manager, Literacy WHAT WE SEEK We’re looking for a Senior Editorial Manager who’s ready to take full ownership of the editorial experience across our literacy products. If you love shaping instructional content, thinking in systems, mentoring editors, and ensuring that every piece of text—across lessons, platform screens, and teacher-facing materials—works together with clarity and purpose, this role is for you. You’ll partner closely with Instructional Design, Product Management, and Production to bring engaging, equitable, high-quality literacy content to life. This is a role for someone who loves the details and the big picture—someone who thrives on turning ideas into polished, instructionally sound experiences for students and teachers. WHAT YOUR DAY WILL LOOK LIKE Lead the editorial workflow for print + digital literacy content, ensuring consistency across all linked components. Create and revise instructional units (primarily grades 6–12 ELA). Review manuscripts for content accuracy, clarity, reading level, and freedom from bias. Manage proofs, art specs, and editorial quality across all production stages. Partner with Instructional Design, Product, and Production teams to deliver on vision, timeline, and standards. Mentor and manage two editorial team members. Support market and competitive analyses to inform product decisions. WHAT SHOULD BE IN YOUR BOOKBAG Bachelor’s degree required; advanced degree in English, Education, or related field a plus. 5+ years of editorial experience in educational publishing. Strong ELA/literacy content knowledge (grades 6–12 preferred). Expertise with editorial style, markup, and The Chicago Manual of Style. Experience editing both print and digital instructional materials. Comfortable using Smartsheet, Adobe Suite, and digital content management tools. Strong project management skills and ability to lead multiple concurrent workflows. A collaborative, proactive approach—you bring ideas and solutions. Commitment to equity and creating inclusive, accessible instructional content. WHAT GIVES US PURPOSE Others teach what; we teach why. For over 25 years, Carnegie Learning has developed solutions that help students achieve Aha moments and set them up for long-term learning success. We’re driven to find new, better ways to support teachers and reach more students, so we put our leading cognitive science research and real-world insights into solutions for how students think, learn, and do their best. This is a key part of our commitment to helping teachers spark student curiosity. As a Carnegie Learning team member, you’ll work alongside a team of passionate individuals dedicated to making a real difference in the lives of students and educators. WHAT WE PROVIDE Holistic Wellbeing An inclusive range of Health Insurance options Short-Term and Long-Term Disability Insurance at no cost to you Fostering Joy Flexible work arrangements with our Work From Anywhere Policy Your Time, Your Way - paid time off that you can use as you see fit to recharge and nurture your personal life Empowering Parenthood Paid Parental Leave Reduced working hours on full pay for soon-to-be and new parents Free access to CL products for employees and their children A Place for Connection Quarterly Wellness Incentives Monthly employee activities + recognition program 9 Employee Resource Groups WHAT WE BELIEVE We celebrate the unique attributes, characteristics, and perspectives that define each person's individuality. This fusion of perspectives enriches our collective knowledge, fosters innovation, and empowers us all. Together, we can collectively and more effectively address issues that face our business and industry. If our commitment to building an inclusive workplace resonates with you, we invite you to join our mission and welcome you to apply with us. Carnegie Learning is an Equal Opportunity Employer, including veterans and individuals with disabilities. Qualifications

Job Description The Learning Consultant supports Learning Directors and Learning Partners in the execution of the L&D strategy through consulting and delivery on appropriate learning solutions. S/he applies understanding of key business priorities/processes and internal and external best practices to learning solutions. Partners with key divisional stakeholders to identify performance needs and gaps, collaborates with design experts and operational support points on desired performance and business outcomes. Builds and maintains strong business relationships and learn from and apply insights from an integrated learning network. Success in this role depends on a candidate’s ability to apply adult learning theory in his/her area of responsibility, collaborate with others to design and deliver high impact learning solutions, and deliver business value through learning interventions. Responsibilities: - Execute learning and development solutions in their respective business areas, partnering with business clients to ensure sustainable business results - Lead projects within portfolio of work to meet business requirements. - Provide SMEs and ensure learning solutions are relevant and provide business impact and a modern, compelling learning experience. - Support the definition of business and learning outcomes. Measure and report impact of learning programs against set metrics, and evolve/modify solutions as needed - Support manager and collaborates with peers to deliver a coherent, efficient, and strategically aligned approach to L&D planning and implementation. - Deliver or facilitate training content, or support and coach local L&D colleagues or global/local subject matter experts who will deliver or facilitate, as needed - Manage and track financial commitments related to the learning solution - Use data insights to influence solutions and outcomes Qualifications, Skills & Experience Competencies: - Business Acumen: Ability to engage with colleagues around business strategy, goals, and business outcomes, and make sound business decisions - External Orientation: Apply external best practices in area of responsibility. Model continuous learning for team and clients. - Leadership: Beginning ability to partner, collaborate, and impact decisions at all levels within and outside the organization. - Collaboration: Work with individuals and groups in a constructive and collaborative manner, including the ability to build and maintain critical networks and collaborative relationships. Take full advantage of resident expertise in GL&D internal partner organizations (such as Design & Development and Learning Operations) to maximize efficiency and effectiveness; personally remain focused on key Learning Consultant responsibilities. - Creative Thinking to : Beginning skill in applying tools and techniques for grasping new concepts, acquiring new ways of seeing things, and revising ways of thinking and patterns of behavior - Business Consulting: Skill in consulting and ability to coach clients not to use learning solutions where they will not be effective - Oral and Written Communications: Ability to express oneself to provide information to others effectively and in a succinct manner; outstanding verbal, written, and executive level presentation abilities and interpersonal skills; ability to ask thoughtful questions to gain insights, listen, and understand other perspectives - Decision Making and Critical Thinking: Ability to use a broad range of methods, assumptions, frameworks, and perspectives when solving problems and making decisions. Ability to prioritize own work. Seek first to leverage existing resources and align with other areas of GL&D before developing new assets - Data analytics: Contributes to the definition of business and learning outcomes, metrics and measurement strategies. Ability to analyze and interpret data for business and learning decisions - Planning: Project planning and management experience - L&D Policies, Standards, and Procedures: Knowledge of and ability to use industry and organization standards, procedures, and policies relevant to staff learning and development - Adult Learning: Theory and Practice: Experience in applying concepts and practices of adult learning to meet the dynamic needs of the business - Learning Needs Analysis: Experience in assessing competency gaps and identifying what people need to learn for successful individual and organizational performance Qualifications:     Required: - Bachelor’s Degree required with a minimum of 6 years of related experience (4+ years with Master’s Degree) - Recent pharmaceutical sales experience required. - Prior experience in a peer leadership capacity. Preferred: - Master’s degree preferred - Field Sales Training Experience (Mentor, Exemplar, GIG) preferred - Chronic Care Sales Experience preferred - Experience in the areas of learning, talent, HR, or comparable areas; experience in applicable technical/professional areas pertinent to the division / function served (e.g., R&D, manufacturing, sales/marketing, etc.) - Minimum 1 year of leadership experience and minimum 1 year of experience facilitating / delivering learning solutions. (moved to preferred) Required Skills: Adaptability, Adult Learning Theory, Change Management, Communication, Content Creation, Dashboard Management, Decision Making, Design Education, Instructional Design, Language Training, Learning Needs Analysis, Oral Communications, Pharmaceutical Management, Pharmaceutical Sales, Pharmaceutical Training, Sales Training, Survey Tools, Training Effectiveness, Training Needs Assessment Preferred Skills: Current Employees apply HERE Current Contingent Workers apply HERE US and Puerto Rico Residents Only: Our company is committed to inclusion, ensuring that candidates can engage in a hiring process that exhibits their true capabilities. Please click here if you need an accommodation during the application or hiring process. As an Equal Employment Opportunity Employer, we provide equal opportunities to all employees and applicants for employment and prohibit discrimination on the basis of race, color, age, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or other applicable legally protected characteristics. As a federal contractor, we comply with all affirmative action requirements for protected veterans and individuals with disabilities. For more information about personal rights under the U.S. Equal Opportunity Employment laws, visit: EEOC Know Your Rights EEOC GINA Supplement​ We are proud to be a company that embraces the value of bringing together, talented, and committed people with diverse experiences, perspectives, skills and backgrounds. The fastest way to breakthrough innovation is when people with diverse ideas, broad experiences, backgrounds, and skills come together in an inclusive environment. We encourage our colleagues to respectfully challenge one another’s thinking and approach problems collectively. Learn more about your rights, including under California, Colorado and other US State Acts U.S. Hybrid Work Model Effective September 5, 2023, employees in office-based positions in the U.S. will be working a Hybrid work consisting of three total days on-site per week, Monday - Thursday, although the specific days may vary by site or organization, with Friday designated as a remote-working day, unless business critical tasks require an on-site presence.This Hybrid work model does not apply to, and daily in-person attendance is required for, field-based positions; facility-based, manufacturing-based, or research-based positions where the work to be performed is located at a Company site; positions covered by a collective-bargaining agreement (unless the agreement provides for hybrid work); or any other position for which the Company has determined the job requirements cannot be reasonably met working remotely. Please note, this Hybrid work model guidance also does not apply to roles that have been designated as “remote”. The salary range for this role is $129,000.00 - $203,100.00 This is the lowest to highest salary we in good faith believe we would pay for this role at the time of this posting. An employee’s position within the salary range will be based on several factors including, but not limited to relevant education, qualifications, certifications, experience, skills, geographic location, government requirements, and business or organizational needs. The successful candidate will be eligible for annual bonus and long-term incentive, if applicable. We offer a comprehensive package of benefits. Available benefits include medical, dental, vision healthcare and other insurance benefits (for employee and family), retirement benefits, including 401(k), paid holidays, vacation, and compassionate and sick days. More information about benefits is available at https://jobs.merck.com/us/en/compensation-and-benefits. You can apply for this role through https://jobs.merck.com/us/en (or via the Workday Jobs Hub if you are a current employee). The application deadline for this position is stated on this posting. San Francisco Residents Only: We will consider qualified applicants with arrest and conviction records for employment in compliance with the San Francisco Fair Chance Ordinance Los Angeles Residents Only: We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance Search Firm Representatives Please Read Carefully Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails. Employee Status: Regular Relocation: No relocation VISA Sponsorship: No Travel Requirements: 25% Flexible Work Arrangements: Remote Shift: Not Indicated Valid Driving License: No Hazardous Material(s): N/A Job Posting End Date: 03/8/2026*A job posting is effective until 11:59:59PM on the day BEFORE the listed job posting end date. Please ensure you apply to a job posting no later than the day BEFORE the job posting end date. Requisition ID:R384921