Navarro Research and Engineering is recruiting a part-time Contract Specialist (3783). This is a remote position.  Navarro Research & Engineering is an award-winning federal contractor dedicated to partnering with clients to advance clean energy and deliver effective solutions for complex challenges in the nuclear and environmental fields. Joining Navarro means being a part of an exceptional team committed to quality and safety while also looking for innovative strategies to create value for the client’s success. Headquartered in Oak Ridge, Tennessee, Navarro has active programs in place across the nation for DOE/NNSA, NASA, and the Department of Defense. This is a remote, part-time role with an annual workload of 1,200 hours. - Drafting Various Contract Modifications and Memorandum for Records resulting from various communication sources, Policy Flash, SMEs, Contractor, etc. - Review of some Contractor Deliverables that require CO responses, Monthly Project Report, GAO audit reports - Coordination and application of review results from Impact Assessment of DOE Order updates either into contract modifications or further discussion for resolution. - Drafting revision to procedures and contract document(s), e.g., CBFO TP 5.6, CBFO MP 5.4, Contract Management Plan. - Support PEMP development and provide draft performance evaluation input. - Coordinating with Project Control and Audit team for Monthly Drawdown Spot-Check reviews. - Conducting Bi-Weekly M&O CO/COR meeting and providing minutes. - Supporting CO on data calls. - Coordinating and participating in conference calls as necessary.

• Support with answering phones and responding to members • Perform computer data entry, inquiry requests, and provide clerical duties to support the Medical Brokerage Call Center • Data Entry of ride and billing information for completed rides • Maintain records and reports within areas of responsibility • Process incoming and outgoing mail • Prepare denial letters to CCO • Prepare and maintain records for quality control • Field incoming phone calls • Interview eligible clients to obtain sufficient information to take ride request • Provide timely ride assignments to providers • Assess eligibility according to program regulations • Document rides that providers are unable to provide and assist with arrangements for alternative service delivery • Take messages and route calls to other programs

• Design, implementation, and deployment of Omnichannel communication solutions. • Lead technical execution of platform enhancements and new feature adoption. • Build and maintain integrations between contact center platforms and enterprise systems. • Participate in cross-functional projects that expand or improve customer communication capabilities. • Provide technical expertise during solution design and project planning. • Support production systems through targeted troubleshooting and optimization when necessary. • Document system architecture, configurations, and implementation processes.

Join Lap of Love as a Call Center Representative and Love What You Do! Lap of Love is looking for an experienced Call Center Representative, referred to internally as a Veterinary Care Coordinator, with amazing customer service skills to join our growing team. As a Veterinary Care Coordinator, this position is FULLY REMOTE and you’ll become part of a diverse and dynamic team that provides compassionate conversations and customer service to pet families seeking our services. As a nationally recognized leader of in-home, end-of-life care, Lap of Love helps thousands of pets and pet families every month say goodbye with peace and dignity. Beyond a natural love for caring for animals, our team members have a genuine concern for the emotional well-being of people, which helps us provide such compassionate end-of-life care. Essential Functions & Responsibilities: - Guide emotional conversations in a calm and peaceful manner including but not limited to end-of-life care, quality-of-life care, and pets experiencing behavioral challenges such as aggression or bite incidents. - Provide customer service by engaging in positive interactions with pet families - Answer a high volume of customer service calls in a work from home/ remote environment - Demonstrate dependability, flexibility, ownership, and sound judgment by adhering to schedules - Gather and accurately document the pet’s medical information and schedule appointments in an effective manner - Meet all productivity, quality, and performance standards - Go above and beyond to provide stellar customer service to pet families and our veterinarians - Must be punctual and timely in meeting all requirements of performance, including, but not limited to, attendance standards, scheduled break times and work deadlines - Other duties may be assigned to the employee to ensure the highest standard of customer service