Join Lap of Love as a Call Center Representative and Love What You Do! Lap of Love is looking for an experienced Call Center Representative, referred to internally as a Veterinary Care Coordinator, with amazing customer service skills to join our growing team. As a Veterinary Care Coordinator, this position is FULLY REMOTE and you’ll become part of a diverse and dynamic team that provides compassionate conversations and customer service to pet families seeking our services. As a nationally recognized leader of in-home, end-of-life care, Lap of Love helps thousands of pets and pet families every month say goodbye with peace and dignity. Beyond a natural love for caring for animals, our team members have a genuine concern for the emotional well-being of people, which helps us provide such compassionate end-of-life care. Essential Functions & Responsibilities: - Guide emotional conversations in a calm and peaceful manner including but not limited to end-of-life care, quality-of-life care, and pets experiencing behavioral challenges such as aggression or bite incidents. - Provide customer service by engaging in positive interactions with pet families - Answer a high volume of customer service calls in a work from home/ remote environment - Demonstrate dependability, flexibility, ownership, and sound judgment by adhering to schedules - Gather and accurately document the pet’s medical information and schedule appointments in an effective manner - Meet all productivity, quality, and performance standards - Go above and beyond to provide stellar customer service to pet families and our veterinarians - Must be punctual and timely in meeting all requirements of performance, including, but not limited to, attendance standards, scheduled break times and work deadlines - Other duties may be assigned to the employee to ensure the highest standard of customer service

Save lives, from the workplace to anyplace. The National Safety Council is America’s leading nonprofit safety advocate. We focus on eliminating the leading causes of preventable injuries and deaths. Through leadership, research, education, and advocacy, NSC focuses on areas where most unintentional injuries and deaths occur. We are currently looking for a Training Center Coordinator to join us in our mission to save lives and prevent injuries. Position Highlights: The Training Center Coordinator supports the daily operations of our training programs by delivering excellent customer service, processing student and instructor transactions, and ensuring compliance with internal, program, and state requirements. This role manages class schedules, instructor and affiliate records, product orders, and training logistics while providing administrative support to both customers and internal teams. What You’ll Do:Customer & Learner Support - Professionally handle customer inquiries via phone, chat, email, and other channels, meeting performance and regulatory requirements. - Research and resolve customer issues, including complex cases. - Provide Level 2 support for escalated calls, chats, and emails. - Draft and submit written correspondence to business customers, state agencies, courts, probation officers, and other external stakeholders. Training Operations & Instructor/Affiliate Management - Review, qualify, and process training affiliate and instructor applications, securing necessary internal and state approvals. - Maintain NSC and state licensing for affiliates and instructors, ensuring compliance and on-time renewals. - Monitor renewal status, follow up with delinquent accounts, and maintain accurate records. - Process product orders, confirm fee structures, and track fulfillment; resolve any order issues. - Process class schedules, audit paperwork, reconcile class records and financials, and coordinate payment collection. - Schedule and coordinate all Instructor Development and Continuing Education courses. - Initiate contracts with training facilities and vendors for direct training, including state agency approval when required. - Prepare monthly class schedules and complete all direct training compliance tasks (instructor payments, agency reporting, etc.). Program Administration & Support - Provide administrative support to management, including marketing tasks, form revisions, procedure updates, correspondence, and report writing. - Conduct outgoing account management calls to collect feedback, follow up on service, encourage repeat orders, and grow business. - Provide feedback from customers and instructors on program guidelines and service improvements. Other Duties - Perform additional operational and administrative duties as assigned. We’re Looking for Someone with: - High school diploma or equivalent required; associate degree or higher in business, communications, or a related field preferred. - ​​​2+ years of customer service experience in a contact center, administrative office, training environment, or similar setting. - Experience with data entry, record management, or transactional processing in business systems or CRM platforms. - Prior experience coordinating schedules, events, or training programs is preferred but not required. - Experience working with external partners, clients, or regulated programs is a plus. - Strong communication skills (verbal and written), with the ability to interact professionally with customers, instructors, affiliates, and regulatory agencies. - Exceptional attention to detail with the ability to accurately process data, financial transactions, and compliance documentation. - Strong organizational and time‑management abilities, including the capacity to manage multiple tasks, deadlines, and priorities in a fast‑paced environment. - Problem‑solving and critical‑thinking skills, with the ability to research issues, identify solutions, and resolve escalated customer or operational concerns. - Proficiency with computer systems, including CRM platforms, learning management systems, Microsoft Office (Word, Excel, Outlook), and data entry applications. - Ability to interpret and apply program guidelines, policies, and regulatory requirements with consistency and accuracy. - Customer‑focused mindset, using empathy, active listening, and service-oriented techniques to provide high‑quality support. - Experience handling sensitive information, maintaining confidentiality, and compliance with data protection standards. - Ability to work both independently and collaboratively as part of a cross-functional team. - Experience coordinating training, scheduling, or event logistics is a plus. - Familiarity with working in regulated or compliance-driven environments is beneficial. - This is a remote position. - Considering internal applicants only at this time. - Hourly rate: $21.75 Reasons You’ll Love it here: NSC cares about the safety, health, and overall well-being of our employees. We offer competitive benefits, resources, and tools to promote a work-life balance that supports employees during all phases of life. We offer the following: - At least 20 PTO days accrued 1st year and 11 paid holidays - Flexible work arrangements - Comprehensive medical, dental, vision, and life insurance plans - Flex spending accounts for medical and dependent care - 403(b) & Roth 403(b) with employer match up to 6% - Reimbursable training - Dress for your day Our hiring process is designed to give you the opportunity to shine at each step. It starts with an assessment where you really showcase your drive for the role. From there, candidates selected for the first interview will discuss their skills and how they fit with our team. If you're a match, the second interview takes a deeper dive into your background and how you can contribute to our goals. After that, we'll make our final decision and let you know the outcome. This is our usual process, and we're excited to get to know you along the way! NSC is a Recovery-Friendly Workplace. We support individuals in or seeking recovery from substance use disorder by fostering a culture of respect, inclusion, and support. We provide access to confidential resources, reasonable accommodations, and a work environment that values your journey and contributions. NSC is an equal opportunity employer.

• Atender llamadas de clientes para el proceso de portabilidad • Brindar información sobre servicios de Claro • Convencer a los clientes para la migración a Claro

Are you ready to unlock a high-income career from the comfort of your home office? Do you thrive in a remote work environment and have a passion for helping people? Join Vanguard Nexus, one of America's fastest-growing companies, a nationally recognized leader in the insurance and financial services space, as seen in Forbes and on the Inc. 5000 list for six consecutive years! We're rapidly expanding our team and seeking highly motivated, remote Account Sales Representatives to make a significant impact. Position Overview: Sales Representative (No Cold Calling!) As a Sales Representative at Vanguard Nexus, you'll connect with clients across the country who are actively seeking insurance and financial solutions. This is a unique opportunity to build a rewarding career with unlimited earning potential and the flexibility to set your own schedule. Your day-to-day will involve: - Building meaningful client relationships through authentic, consultative conversations. - Assessing client needs and recommending personalized insurance and financial products. - Conducting virtual meetings via Zoom or phone to deliver compelling product presentations. - Responding to inbound leads – that's right, no cold calling! - Managing the full sales cycle, from consultation to close, with commissions paid within 72 hours. We're Looking for Energetic, Driven & Remote-Ready Professionals! The ideal candidate for this work-from-home sales role is: - A Relationship-Builder: You connect easily with others and genuinely enjoy helping people achieve their financial goals. - Highly Driven & Self-Managed: You take initiative and thrive in a flexible, remote work environment where you manage your own schedule and performance. - Energetic and Optimistic: You bring a positive attitude to every client interaction and team meeting, fostering strong connections. What Vanguard Nexus Offers You: We believe in rewarding top performance and providing the resources you need to succeed in your remote sales career with Vanguard Nexus: - Uncapped Commission Structure: Your hard work directly translates into your income. There's no limit to what you can earn! - Work-from-Anywhere Flexibility: Design your ideal work-life balance. Create your own schedule and work from wherever you’re most productive. - Full time with opportunity to grow - Health & Wellness Resources: Access to life insurance and our healthcare exchange (medical, dental, vision) to support your well-being. - Luxury Incentive Trips: Top performers are rewarded with all-expense-paid travel opportunities to incredible destinations! Important Note: Independent Contractor Role Please note, this is a 1099 independent contractor role. Compensation is commission-only and based entirely on your performance. Earnings are uncapped, offering you true financial freedom. Ready to take control of your career and join a winning remote team at Vanguard Nexus? Apply today!