Casa de Montecristo

• Contact prospective customers from approved list by telephone or email • Use product knowledge to showcase the promotions being offered • Use Business Intelligence tools to track progress with new prospects • Report performance against weekly sales goals and objectives to Manager • Maintain regular contact with existing clients to discuss business needs and goals • Solicit tobacco related orders to maintain adequately supplied Santa Clara inventory in all accounts • Introduce new brands, sizes and packing to all accounts and customer contacts made • Develop and maintain business relationships with B2B customers • Quote prices to B2B customers, evaluate profits & margins, up sell, provide excellent customer service, process orders • Prepare daily business recap of contacts/transactions made for manager’s review

• Places orders for customers and ensuring they have the best shopping experience possible • Communicates new website features to customers (JR Plus, Cigar of the Month Club, Shop JR app. Loyalty program, Bonus Buys available, etc.) • Up sell product to customers (Example – Bonus Buy, Subscription, and other products and services) • Participate in weekly training • Participate in ongoing sales and customer service coaching’s • Provide best-in-class customer service • Answer e-mails tickets that come in through salesforce as assigned • Provide online chat (LiveChat) customer service as needed • Flag items suspected of Fraud and forward to Leads/Supervisors • Handle escalated calls when necessary • Notify team leads and/or helpdesk of any system related issues being communicated by customers • Other duties and responsibilities as assigned