• Guide customers and North American TD Solutions Consultants to TD resources • Respond to customer inquiries and issues via phone, chat, email, and other platforms • Adopt a customer-first, white glove mindset to provide exceptional service • Use web-based and digital information systems to identify, research, and resolve inquiries • Identify and implement improvements of internal and customer facing processes

• Analyze and scrub lead data to ensure accuracy and completeness before routing to recruiters. • Extract and synthesize data from multiple sources (e.g., field staff reports, termination reports, Netminder, P&R systems, and termination data) to support recruitment strategies. • Perform research on providers in areas from different sources and present clean presentable information to recruitment staff • Format and load lead data into the Source of Record (SOR) and configure appropriate task sets for recruiter workflows. • Call providers to get any missing documentation to ensure a complete contract • Communicate with providers regarding their contract and status • Confirm newly contracted providers signed the state appropriate agreement • Work closely with Provider Network Recruitment to communicate and follow-up on missing contract elements • Track the life cycle of the contract ensuring completion once the provider has completed application, following up on any delays with the processing team • Deliver accurate, complete contract packets to the Provider Relations Administration for final processing. • Input contract data into provider databases while ensuring the accuracy of the data • Submit complete and accurate contracts to Provider Relations Administration for processing • Work closely with the recruitment team for any field preparation including conferences and events by preparing mailings, shipping logistics, contract support, as well as data support while they are in the field, not limited to verifying provider status. • Perform other duties and projects as required

• Providing support to clients ordering background checks • Collaborating with internal teams to resolve client queries • Ensuring compliance with data privacy laws • Monitoring the progress of ongoing background checks

• Serve as the highest level of technical support for PaxeraHealth clients. • Diagnose, troubleshoot, and resolve software and technical issues across healthcare imaging systems. • Implement PaxeraHealth software solutions in cloud-based, virtual, and physical environments. • Support integrations with PACS, RIS/HIS, EMRs, and third-party healthcare IT solutions. • Document project activity, contribute to knowledge-based content, and perform root cause analysis. • Collaborate closely with project managers, engineers, and customers to ensure successful installations and timely resolution of service requests. • Provide expert input and support in conferences, demos, or onsite engagements when needed.