• Serve as the highest level of technical support for PaxeraHealth clients. • Diagnose, troubleshoot, and resolve software and technical issues across healthcare imaging systems. • Implement PaxeraHealth software solutions in cloud-based, virtual, and physical environments. • Support integrations with PACS, RIS/HIS, EMRs, and third-party healthcare IT solutions. • Document project activity, contribute to knowledge-based content, and perform root cause analysis. • Collaborate closely with project managers, engineers, and customers to ensure successful installations and timely resolution of service requests. • Provide expert input and support in conferences, demos, or onsite engagements when needed.

• Learn specialized industry-specific software and apply this knowledge to support MIM customers • Provide excellent customer service and product training to hospitals, clinicians, and clinical staff to understand their needs and provide tailored support • Facilitate training sessions for team members, along with cross-functional teams • Use remote technologies to diagnose and resolve customer concerns and to guide customers in optimal software utilization • Ensure customer satisfaction for every step of the customer’s support journey • Collaborate with other team members and departments in finding solutions that may be outside of your area of expertise • Act as the voice of the customer by sharing product insights with MIM’s product, quality, and management teams to improve the software and the overall customer experience • Contribute to departmental operational improvement initiatives

Jacuzzi Group is a leading global manufacturer of hot tubs, swim spas, baths, showers, saunas, and pool equipment. More than four thousand global employees work across a portfolio of brands, including Jacuzzi, Sundance Spas, Hydropool Swim Spas and Hot Tubs, Dream Maker and more. With manufacturing and warehouse operations in the United States, Canada, Mexico, Italy, the United Kingdom, France, Brazil, Chile, and Australia, we have more than 65 years of experience delivering innovative wellness products to consumers across our many brands. The Technical Service Representative is responsible for providing outstanding customer service to dealers and service centers. This crucial role involves promptly and effectively addressing phone inquiries pertaining to various technical aspects, including but not limited to troubleshooting advice, detailed part information, specifications, and any other related inquiries. By consistently delivering accurate and helpful information, the Technical Service Representative ensures customer satisfaction and contributes to the overall success of the organization. Preferred work locations : Chino, CA or Lake Mary, FL   SPECIFIC RESPONSIBILITIES    - Manage a large number of inbound phone calls from dealers and Field Service Technicians. Assisting in problem analysis, troubleshooting, providing part numbers and product specifications. - Troubleshoot electrical components 240V. - Provide clear and concise verbal guidance on the process of repairing spas and the installation of accessories.  - Provide customers with information about the duration, status, and terms of warranties for different products, using the relevant serial numbers.. - Responsible for promptly and accurately addressing e-mails received in our technical queue. - Providing support for SmartTub, including assisting with pairing, troubleshooting, and resolving a wide range of issues. Compensation $21 hr. + depending on experience

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description The Manager of Provider Experience plays a pivotal role in ensuring the satisfaction and engagement of virtual neurologists within our organization’s network from contract signing until they are put on the schedule. This position is responsible for overseeing and enhancing the overall experience of healthcare providers, building and maintaining strong relationships, and optimizing operational processes to drive provider satisfaction, retention, and compliance. - Oversee and enhance provider experience from contract signing to scheduling. - Foster strong relationships with healthcare providers to boost satisfaction, retention, and compliance. - Conduct provider onboarding and training to ensure seamless integration. - Act as the primary liaison to address provider inquiries and concerns. - Leverage advanced technologies to streamline scheduling and anticipate provider needs. - Proactively resolve provider issues and adapt to emerging challenges in healthcare. - Develop communication and engagement strategies to keep providers informed and engaged. - Utilize provider feedback to improve operational processes and personalize interactions. Qualifications - Bachelor’s degree in healthcare administration, business, or a related field - Telemedicine experience - Previous experience in provider relations, healthcare management, or a similar role. - Strong interpersonal and communication skills, with the ability to build and maintain positive relationships. - Data-driven decision-making and analytical skills. - Excellent organizational and project management abilities. - Problem-solving skills and the ability to handle conflicts effectively. - Proficiency in Microsoft Office and relevant software applications. - Ability to adapt to changing healthcare landscapes and industry trends. Requirements - Define key performance indicators (KPIs) related to provider satisfaction and regularly analyze data to track progress and identify trends such as less than 7 days to being onboarded from credentials being issued. - Use data-driven insights to develop action plans for improving provider experience. - Continuously evaluate and enhance operational processes related to provider interactions and service delivery. - Collaborate with other departments to streamline workflows and reduce friction points for providers. Benefits - Competitive salary with performance incentives - Health, dental, and vision insurance - 401(k) offering with company match - 100 % remote role with technology package provided - 15 days of PTO and paid holidays - Generous stock equity offering Company Description We are an equal opportunity employer and value diversity in our workforce. We do not discriminate on the basis of race, color, religion, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any other protected characteristic. All qualified applicants will receive consideration for employment without regard to any such characteristic. We are committed to providing a fair and inclusive working environment for all employees, and we encourage individuals from all backgrounds to apply.