This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description The Client Resources/Customer Experience Coordinator is the company’s first line of customer communication post PTO. This position would focus solely on answering the customer calls from our Customer Service phone line. The goal will be to answer their questions, route them to the correct department, or open a case to document their concerns. The Customer Service phone number is on our website, on our marketing emails and is often given out by Sales reps post PTO. The prompt response to a phone call is essential to our customer’s experience. Client Resources specializes in de-escalating highly sensitive situations and advocating for the Trinity Solar customer with the goal of preventing customer escalations. - Manage and document all customer calls to resolve any customer concerns - Route customer calls as appropriate via Ring Central or open a Salesforce case to document their concern - Maintain consistent communication with customers, informing them of updates when necessary - Utilize organizational and time management skills to prioritize daily tasks and goals Qualifications - Well organized, highly detail oriented - Approaches their work with a professional, no-nonsense approach supported by keen negotiation and collaboration skills - Capable of handling stressful situations and resolving customer complaints in a professional manner - Excellent written and verbal communications skills - Fluent in Spanish is a plus, (verbal and written) but not required - Ring Central and Salesforce experience required Requirements - 2-3 years of direct or related customer service experience - Solar experience is a plus, but not required

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description We’re looking for an experienced Product Support Specialist with a great eye for detail and a passion for technology to join our Product Support team. As our inbound Product Support Specialist, you will take ownership of complex technical customer issues and collaborate cross-functionally with the CS, Product, and R&D teams to provide best-in-class support and execute a well-designed customer experience. If you are looking for a fantastic opportunity to join a growing startup with lots of room for growth and impact, we would love to meet you! This position is 100% remote-based anywhere in the US and Canada to work in CS or MS time zones. No sponsorship or relocation assistance is available. What You’ll Do - Act as the initial point of contact for all Datarails-related questions from both our customers as well as internal stakeholders via Zendesk (chat, email and web form) - Troubleshoot incoming issues, providing a first response and subsequent follow-ups to customers. - Monitor incoming tickets, process, respond, and direct unresolved issues to the next level of support personnel. - Support, and engage customers to deliver high customer satisfaction, advocacy, and loyalty. - Expand and refine the company knowledge base to empower users to independently resolve issues. Qualifications - 2-4 years of experience in roles such as Product Support/Help Desk/Technical Customer Success in a SaaS environment, with a proven track record of driving customer satisfaction and resolving complex issues. - Extensive experience with troubleshooting and solving advanced technical problems in a fast-paced dynamic environment. - A customer-first attitude and ability to effectively explain complex concepts to non-technical audiences. - Proactive mindset, with the ability to anticipate customer needs, identify potential issues, and suggest improvements to processes or the product. - Deep understanding of the software development life cycle and familiarity with Agile methodologies. - Advanced experience in Excel functions (formulas, Vlookup, and Pivot Table). - Experience with Zendesk and Jira or other support/project software - a plus. - Finance background - a plus. Benefits - A collaborative, team-oriented environment, the ability to own your schedule (work your local time zone), and the opportunity to grow at Datarails over many years - Target salary is $85-110k USD annually, depending on skillset, years, relevance of experience, and location. - Meaningful equity - 401(k) plan with up to 4% match and HSA & FSA Options - 100% paid medical, dental, and vision coverage for employees and 100% paid medical and 80% paid dental and vision coverage for dependents - $540/year toward glasses, sunglasses, or contact lenses from XP Health for employees enrolled in any Guardian Vision plan - Calm app membership - Parental leave - Flexible, unlimited sick time and PTO (we recommend 18-25 vacation days annually) - 12 paid company holidays - Life insurance - CPA/CFA license renewal reimbursement

McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve – we care. What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow’s health today, we want to hear from you. Position is primarily remote/work from home but will require occasional attendance at the local McKesson office. Key Responsibilities: - Manages client’s customer orders according to established program business rules. Order management includes manual order entry, verification of electronically submitted orders, and execution of special customer order requirements. - Answers inbound calls and inquiries from the client’s customers and the client representatives for order placement, order status, returns, and designated client topics. Triages inquiries to client partners per pre-defined processes. - Manages customer cases within Sales Force to ensure all open inquiries are completed in a timely manner. - Investigates and resolves customer issues, including but not limited to, shipment discrepancies, delivery delays, pricing differences, order blocks - Works collaboratively with internal partners, such as Program Managers, DC Operations, Quality Assurance, Master Data, Credit and Collections, to promote client and customer satisfaction - Performs day end clearance processes to ensure all orders are successfully moving through the system to ship as expected and research/resolves issues to avoid service disruption - Provides reporting as needed to support the client and operation - Attends client meetings as needed to represent the Customer Care function. - Processes return orders according to the client return policy - Coordinates the creation of new client customers through the master data process. Minimum Job Qualifications: Degree or equivalent and typically requires 1+ years of relevant experience (customer service experience preferred) Required Skills: Strong written communication skills Basic math skills Self-motivated on all initiatives Computer literacy in a Windows environment Multi-tasking/pivoting from one client to another Works with sense of urgency Proficient in Microsoft Excel and Outlook Process Improvement focused Preferred Skills: Proficient in Sales Force Proficient in SAP Work Environment: Environment (work at home/hybrid) – Office Environment Physical Requirements (being able to work sitting for 8+ hours a day) We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. The pay range shown below is aligned with McKesson's pay philosophy, and pay will always be compliant with any applicable regulations. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered. For more information regarding benefits at McKesson, please click here. Our Base Pay Range for this position $14.90 - $24.83 McKesson has become aware of online recruiting-related scams in which individuals who are not affiliated with or authorized by McKesson are using McKesson’s (or affiliated entities, like CoverMyMeds or RxCrossroads) name in fraudulent emails, job postings or social media messages. In light of these scams, please bear the following in mind: McKesson Talent Advisors will never solicit money or credit card information in connection with a McKesson job application. McKesson Talent Advisors do not communicate with candidates via online chatrooms or using email accounts such as Gmail or Hotmail. Note that McKesson does rely on a virtual assistant (Gia) for certain recruiting-related communications with candidates. McKesson job postings are posted on our career site: careers.mckesson.com. McKesson is an Equal Opportunity Employer McKesson provides equal employment opportunities to applicants and employees, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other legally protected category. For additional information on McKesson’s full Equal Employment Opportunity policies, visit our Equal Employment Opportunity page. McKesson welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. If you require accommodation please contact us by sending an email to Disability_Accommodation@McKesson.com. Join us at McKesson!

Melville,NY - USA Position Requirements The EMR Support and CDI Specialist is integral to maintaining efficient and reliable access to EMRs for the RCM team. This role is central to the coordination between facility EMR representatives, NAPA RCM staff, IT, and Client Services, facilitating effective CDI processes and EMR operations. PRIMARY RESPONSIBILITIES - Maintains a comprehensive inventory of EMR credentials, facility contacts and essential site-specific details necessary for the RCM document acquisition. - Serves as primary liaison between RCM staff, IT, and site EMR access representatives to ensure comprehensive and uninterrupted RCM document access. - Proactively engage NAPA IT and facility EMR representatives to document EMR access and security protocols including annual renewals and security upgrades. - Deliver comprehensive training and support to healthcare staff on the proper use of the EMR system, addressing inquiries, resolving issues, and enhancing user experience. - Support New Site Implementation initiatives, collaborating with IT specialists to secure EMR access and facilitate the procurement of clinical documentation for CDI review. - Assist the CDI team in ensuring the continuous distribution of paper records to NAPA facilities and provide support during EMR downtimes. - Maintains EMR access business continuity plans including escalation protocols. - Partner with the CDI team to ensure a smooth transition from paper to EMR, maintaining interface quality, executing testing protocols, and ensuring optimized clinical documentation. REQUIRED QUALIFICATIONS - A minimum of 3 years of healthcare information management experience - Proficient PC skills including Microsoft Word, Excel, and Outlook. - Able to multitask in a fast-paced environment. - Experience with medical billing software, databases, and electronic medical records. DESIRED/PREFERRED QUALIFICATIONS - Bachelor’s degree in HIT or equivalent experience. - Excellent communication and analytic skills. Total Rewards: - Salary: $19.67-$27.05 hourly - Generous benefits package, including: - Paid Time Off - Health, life, vision, dental, disability, and AD&D insurance - Flexible Spending Accounts/Health Savings Accounts - 401(k) - Leadership and professional development opportunities EEO Statement North American Partners in Anesthesia is an equal opportunity employer.