ABX Innovative Packaging Solutions, LLC

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description The CAS is the primary customer contact for all questions, concerns, and issues. Working with all functional areas of the company, the CAS ensures customer requirements are met, while meeting the corporate goals and objectives. - Ensure customer orders are processed timely and accurately - Monitor customer order patterns and service levels - Take necessary action to implement improvements as needed - Collaborate with sales and other functional areas to grow relationships with customers Qualifications - Ability to communicate clearly and professionally, both verbally and in writing - Strong decision making and analytical skills - Basic Computer Skills - PC experience with Microsoft Excel and Microsoft Word preferred - Basic understanding of JDE system as it pertains to Customer Service/Sales order Management - Demonstrates appropriate interpersonal skills as well as customer service skills in fast-paced environment - Detail oriented, strong organizational and time management skills - Previous Customer Service Account experience in manufacturing or technical industry preferred - Understand ISO and auditing processes - College degree or relevant work experience required - This may be considered a remote position with travel for initial training Requirements - Process customer orders received according to established department policies and procedures - Build and maintain professional relationships with internal and external departments to track orders through completion and on time shipments - Process complaints upon receipt forwarding through appropriate channels for investigation, resolution, and credit if applicable - Manage short pay process; resolve issues in efficient and timely manner - Respond to customers inquiries (internal and external) in a timely and accurate manner - Adhere to all Safety, Company Policy and General Work rules - Perform other related duties as assigned Benefits - $1000 hiring bonus for new hires - Excellent training programs and growth opportunities - A collaborative, innovative, and inclusive culture - Fun and challenging work that makes a difference - Competitive compensation and benefits package - Flex Pay - Excellent benefits, including medical, dental, vision, life, 401k with match, quarterly bonus opportunity, and much more!

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description The Pricing Analyst works closely with Commercial Leadership, including Sales, Product Line Management, and Customer Service, to accurately price new business opportunities in order to achieve profitability objectives. This role requires a thorough understanding of flexible packaging cost structures, including direct materials such as polymer film substrates, paper, foil, inks, adhesives, coatings, and resins, as well as a strong knowledge of direct labor requirements for flexible packaging converting processes. - Assist Customer Service with pricing orders as needed. - Review and resolve pricing issues prior to invoicing. - Complete quarterly price updates in accordance with customer agreements, utilizing escalator/de-escalator worksheets and commodity index values. - Maintain customer price lists, including item-level pricing within the JDE system. - Gather quoting details from Sales, Technical, Operations, and Purchasing teams. - Utilize existing cost models along with current customer, product, and market insights to compile costs and apply appropriate margins. - Lead the bid process, ensuring all required information is complete and submitted on time. - Analyze costs applied in JDE compared to cost models and resulting margins to ensure accuracy and identify any item setup errors. - Compare pricing and costs across products, customers, markets, and volumes to identify opportunities for improvement. - Provide supporting documentation to justify non-market price increases when necessary. - Analyze and improve pricing and quoting processes. - Utilize existing cost models or develop updated cost models as necessary. - Support special costing and pricing-related projects as needed. Qualifications - Minimum of 3 years of experience in Accounting or Finance with responsibility for pricing decisions; experience in a flexible packaging manufacturing environment preferred. - Bachelor’s degree required (Finance, Accounting, Business, or related field preferred) or equivalent experience. - Strong understanding of sales order processes and pricing concepts. - Advanced proficiency in Microsoft Excel. - Advanced organizational and communication skills with the ability to maintain confidential and sensitive information. - High level of attention to detail and ability to manage multiple tasks within compressed timeframes. - Ability to travel for work assignments as required. Travel for initial training is required. Benefits - 100% remote position with occasional travel - Comprehensive health benefits coverage on day one of employment - 401K with company match - Company paid STD, LTD, and life insurance - Paid time off and company paid holidays