Infotek Consulting is a team of empathetic and compassionate people, and we truly value one another, our clients, and our community. We do not just see the benefits of a diverse, equitable, and inclusive workplace, but we also see it as our responsibility. We have the best employees who excel in a fast-paced and energized environment, making us a leading end-to-end services firm specializing in Deltek® ERP, Microsoft® Service Provider, and IBM Cognos®. Our services include Functional, Technical, and Custom Development Solution Services in which we deliver unique, cost-effective, and high-performance solutions for our clients. Job Summary - The Senior Project Manager is responsible for the planning, implementation, controlling and tracking of specific project(s) which has a beginning, an end and specified deliverables. The Senior Project Manager will manage multiple projects concurrently and effectively. Key Responsibilities - Coordinate internal resources and third parties/vendors for the flawless execution of projects - Ensure that all projects are delivered on-time, within scope and within budget - Develop project scopes and objectives, involving all relevant stakeholders and ensuring technical feasibility - Ensure resource availability and allocation - Develop a detailed project plan to track progress - Use appropriate verification techniques to manage changes in project scope, schedule and costs - Measure project performance using appropriate systems, tools and techniques - Report and escalate to management as needed - Manage the relationship with the client and all stakeholders - Perform risk management to minimize project risks - Establish and maintain relationships with third parties/vendors - Create and maintain comprehensive project documentation

• Coordinate and track digital marketing initiatives across paid media, web, creative, analytics, and internal stakeholders • Own project timelines, task management, and follow-ups to ensure campaigns launch on time and on brief • Identify and escalate risks, bottlenecks, and gaps before they become problems • Create and maintain organized documentation, trackers, dashboards, workflows, and standard operating procedures (SOPs) • Continuously improve processes to increase team efficiency and clarity • Support campaign execution and optimization through reporting, quality assurance (QA), and performance tracking • Partner cross-functionally with database, partner and product marketing teams, as well as external vendors to ensure consistent and timely delivery • Manage multiple stakeholders and competing priorities while maintaining visibility across projects • Prepare for and support cross-functional working sessions and status meetings • Run meetings, document detailed notes, and distribute follow-up communications summarizing decisions, action items, and responsible owners • Serve as a clear, concise communicator (written and verbal) across cross-functional teams

• Collaborate closely with clients to develop and execute project plans and manage related business operations. • Oversee and track daily project progress, providing detailed updates through tools like Smartsheet and Teams. • Manage and ensure the accuracy of the client grid across various platforms, including Bullhorn, Power BI, and Quickbase. • Organize and facilitate both internal and external meetings, documenting summaries, agreements, and action items. • Be camera-ready and professional during virtual client meetings, and comfortable leading calls, sharing screens, and facilitating discussions. • Collaborate with business stakeholders, the Operations Supervisor, and VP of Operations to ensure project milestones and tasks are completed on time. • Coordinate with the offshore team for job creation and updates, leading training calls and conducting follow-up audits. • Analyze existing business processes and suggest improvements to enhance systems and operations, resolving pain points or increasing efficiency.

• Lead the implementation of the Benchmark Management System for simultaneous customer projects • Develop Project Charters and Project Plans, considering project scope and resourcing • Provide regular communication with customers regarding implementation progress • Serve as a Voice of Customer between our engineering / product teams and our customers/system users • Collaborate across departments and teams to ensure project tasks are completed within scope and on-time • Provide communication to a wide audience, highlighting project status and open risks • Identify risk and lead internal escalations to address/mitigate • Create and deliver customer training and documentation • Drive internal improvements including solution and creation of training materials to drive change