This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description Clinical Ink is seeking a Director, Support Operations to join our Support Operations team based remotely across the United States. In this role, you will be responsible for overseeing a team that delivers exceptional technical and customer support to sponsors, site users, and study participants. - Hire, develop, and manage team members while ensuring appropriate staffing coverage. - Equip the team with training, tools, and documentation needed to succeed. - Drive operational excellence in a high-volume, high-availability support environment. - Manage ticketing and escalation processes, establishing KPI-driven performance standards. - Lead continuous improvement initiatives. - Optimize support processes, leveraging AI and knowledge management to increase efficiency. - Identify support trends and partner with internal teams for product support readiness. Qualifications - Bachelor’s degree or equivalent technical education and experience. - Minimum of 7 years of customer support management experience. - 7-10 years of customer support and troubleshooting experience required. - At least 1 year experience in executing clinical trials or working in a health care setting. - Experience with connected devices preferred. - Excellent written and verbal communication skills. - Ability to handle stressful situations and respond in a calm/collected manner. - Education and experience with process improvement methodologies. Requirements - Manage, support, and develop Product Support, Escalation Support, and Data Change employees. - Interview, hire, train, manage, and terminate employees. - Manage employee schedules to ensure appropriate coverage based on volumes and geographic variability. - Provide employees with continuous feedback and development opportunities. - Ensure appropriate training, documentation, and tools are available and continually refreshed. - Provide world-class delivery of problem resolution to customers and end-users. - Drive efficiencies and standardization in Product Support processes/procedures. - Develop and manage a robust process for identifying training needs and managing the knowledge base. - Oversee ticket handling and escalation process to ensure a positive customer experience. - Develop, manage, and lead continuous process improvement strategies and initiatives. - Ensure all client and internal escalations are addressed in a timely and efficient manner. - Identify and analyze trends to continuously improve end-user experience. - Inform internal teams and management of active trends, process issues, and end-user experiences. - Ensure Product Support readiness for all product releases. - Complete other projects/tasks/activities as needed or assigned. Company Description Clinical Ink is the global life science company that brings data, technology, and patient science together to unlock clinical discovery. Our deep therapeutic-area expertise, coupled with Direct Data Capture, eCOA, eConsent, telehealth, neurocognitive testing, and digital biomarkers advancement, drive the industry standard for data precision and usher in a new generation of clinical trials.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description This role involves providing advanced remote technical support to customers by responding to difficult technical inquiries related to large and production critical issues. - Propose solutions to and/or resolve root causes of cloud network and/or system issues. - Lead and oversee documenting all varieties of corner case scenarios and troubleshooting workflows in AWS internal knowledge databases. - Create tutorials, how-to videos, and other technical materials for the AWS customer community. - Navigate and configure complex Linux/Windows systems and troubleshoot difficult issues. - Apply advanced knowledge of information science and technology to perform difficult network troubleshooting of Amazon services using tools and technologies, including TCP/IP, DNS, DHCP, routing, switching, LAN/WAN, traceroute commands, iPerf, dig commands, and/or cURL. - Execute migrations of existing on-premise environments to AWS Cloud. - Grow clients' existing cloud architecture by onboarding them onto new AWS services and provide maintenance support. - Analyze product and report on support performance metrics to measure support success, service performance, and drive customer-facing platform improvements. - Act as a liaison between service development team and support engineering team, communicating customer feedback through tech sync meetings for product and service improvement. - Participate in bug bash events to identify straightforward bugs and improve documentation to support overall customer experience. - Execute customer code assessments and support customers in code development to deploy customer applications on the AWS cloud. Qualifications - Bachelor’s degree or foreign equivalent degree in Networking, Information Technology, Computer Science or a related field. - Three years of experience in the job offered or a related occupation. Requirements - Three years of experience in the following skill(s): - Configuring, managing, and troubleshooting large-scale systems, including cloud virtualization, distributed networks, and co-location. - Providing Linux or Windows Operating System support. - Deploying and troubleshooting LAN, VPN, Firewalls, DNS, TCP/IP, IPsec and IDS/IPS systems. Benefits - 40 hours/week, 8:00am-5:00pm. - Salary Range: $95,600/year to $160,000/year. - Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description You will serve as a hands-on accessibility specialist responsible for conducting manual and automated accessibility assessments across a variety of cloud-based and web application environments. You will help strengthen the organization’s overall security, compliance, and accessibility posture by evaluating digital experiences, troubleshooting accessibility scan results, and guiding engineering teams toward effective remediation. This position requires strong technical expertise in accessibility standards, excellent communication skills, and the ability to work independently while collaborating across multiple organizations and tools. - Perform manual accessibility assessments on web properties and digital experiences based on WCAG 2.1/2.2 AA standards. - Conduct manual testing including keyboard navigation, screen reader evaluation, color contrast reviews, and ARIA validation. - Execute and troubleshoot automated accessibility scans using approved enterprise tools (e.g., Accessibility Insights). - Investigate and resolve scan configuration issues, false positives, and automated test failures. - Maintain and review the inventory of accessibility scanning tools, configurations, and assessment processes. - Ensure accessibility results are accurate, actionable, and aligned with compliance requirements. - Provide clear, technically grounded guidance to engineering teams to support remediation of accessibility findings. - Track assessment outcomes and assist with maintaining dashboards, reports, and documentation. - Contribute to division-level accessibility initiatives spanning multiple organizations, sites, and tools. Qualifications - Accessibility certification required (e.g., IAAP CPACC, WAS, or equivalent). - 6+ years of experience in accessibility assessment, accessibility engineering, or a related technical compliance role. - Strong understanding of WCAG 2.1/2.2 guidelines and accessibility testing methodologies. - Hands-on experience with both manual and automated accessibility testing. - Proficiency with accessibility testing tools (e.g., Accessibility Insights or equivalent). - Ability to troubleshoot accessibility scan results, identify false positives, and correlate issues across tools. - Excellent written and verbal communication skills with the ability to clearly articulate accessibility issues to technical and non-technical audiences. - Strong organizational skills and the ability to work independently, manage assessment workflows, and collaborate across teams. - Steady work history (no frequent short-term roles) and possession of all required certifications. Preferred Qualifications - Experience supporting accessibility efforts across large-scale, multi-team environments. - Familiarity with Azure, Power Platform, or similar cloud ecosystems (conceptual understanding is sufficient). - Ability to help unblock teams by providing deeper technical insights beyond basic accessibility testing. - Experience coordinating scan scheduling, reporting cycles, or compliance readiness initiatives. - Background in broader security or compliance assessment environments. Salary Range At Blueprint, we strive to offer competitive pay that reflects the value of our team members. Compensation for this role is influenced by a variety of factors, including skills, education, responsibilities, experience, and geographic market. For candidates based in Washington State, the anticipated salary range is $45.67 to $48.08 per hr. Please note that we typically do not hire new employees at the top of the posted range. Actual starting pay will be determined based on experience, skills, and internal equity. The final salary and job title may vary depending on the selected candidate’s qualifications and could fall outside the stated range. Equal Opportunity Employer Blueprint Technologies, LLC is an equal employment opportunity employer. Qualified applicants are considered without regard to race, color, age, disability, sex, gender identity or expression, orientation, veteran/military status, religion, national origin, ancestry, marital, or familial status, genetic information, citizenship, or any other status protected by law. If you need assistance or a reasonable accommodation to complete the application process, please reach out to: recruiting@bpcs.com Benefits - Medical, dental, and vision coverage - Flexible Spending Account - 401k program - Competitive PTO offerings - Parental Leave - Opportunities for professional growth and development Location Remote

• Manage the end-to-end utility load-interconnection process for all assigned development projects. • Serve as the primary interface with electric utilities, ISOs/RTOs, and transmission operators, fostering strong, collaborative relationships. • Review and evaluate utility system-impact studies, load-flow models, and power-delivery feasibility assessments. • Oversee third-party engineering and consultant studies to ensure technical accuracy, risk mitigation, and alignment with project objectives. • Support transmission planning needs by evaluating grid capacity, upgrade requirements, and long‑term infrastructure implications for new and existing sites. • Assess new market viability from a utility and transmission-delivery perspective and provide recommendations to cross-functional leadership. • Analyze utility constraints, risks, and opportunities to inform site-selection and development strategies. • Communicate complex engineering concepts, utility timelines, and technical issues clearly and effectively to non-technical executives and stakeholders. • Review, negotiate, and provide technical input on utility service agreements, interconnection contracts, and power-delivery provisions. • Develop and maintain project-level utility budget forecasts, including interconnection costs, upgrades, and long-term O&M considerations. • Identify and implement process improvements to optimize coordination with utilities, engineering partners, and internal teams. • Partner closely with development, engineering, supply chain, policy, energy procurement, legal, and leadership teams to advance project objectives. • Contribute to corporate initiatives related to energy strategy, regulatory engagement, new market exploration, and long-term planning. • Support the preparation of business cases, executive summaries, and leadership approvals related to utility strategy and project feasibility.