Your Talent is Your Most Important Resource
Tier 2 Technical Support Engineer
Location
Philippines
Posted
80 days ago
Salary
0
Seniority
Senior
Job Description
Tier 2 Technical Support Engineer
Talent First
• Installation, configuration, and fine-tuning of Cynet products (remote and occasional on-site, if required). • Working closely with customers to ensure full deployment, optimization, and ongoing support. • Creating supporting documentation and knowledge base articles for customers. • Delivering formal remote training sessions and hands-on guidance to Cynet customers. • Providing Tier 2 support – including in-depth investigations and delivering workarounds or permanent solutions while meeting SLAs. • Collaborating closely with the SOC and R&D teams to ensure fast and effective issue resolution. • Understanding customer needs and contributing feedback to help shape and improve the Cynet product.
Job Requirements
- Thorough knowledge of Microsoft Windows operating systems and Windows Server platforms.
- Good knowledge of Linux distributions and/or macOS.
- Strong technical troubleshooting and problem-solving skills.
- Experience with networking protocols and tools (TCP/IP, Ports, Wireshark, Telnet, Netstat, etc.).
- Excellent written and verbal communication skills in English.
- Customer-oriented mindset with a passion for delivering top-notch service.
- Ability to multitask and work effectively under pressure.
- Strong team player with the ability to work independently in a remote environment.
- Willingness to work flexible hours to support global customers.
- Familiarity with the cybersecurity domain.
- Experience working with Active Directory (Forests, Sites, Replication, GPOs, etc.).
- Experience with SCCM, SIEM, and other asset management solutions.
- Experience with databases, ELK stack, and SQL queries.
Related Guides
Related Categories
Related Job Pages
More Support Engineer Jobs
Exchange Officer (Remote)
Inspira FinancialInspira Financial provides health, wealth, retirement, and benefits solutions that strengthen and simplify the health and wealth journey. With more than 7 million clients, representing over $62 billion in assets, Inspira works with thousands of employers, plan sponsors, recordkeepers, TPAs, and other institutional partners — helping the people they care about plan, save, and invest for a brighter future. Inspira relentlessly pursues better outcomes for all with our automatic rollover services, health savings accounts, emergency savings funds, custody services, and more. Learn more at inspirafinancial.com.
Join Us! Take the next step in your journey at Accruit, an Inspira Financial Solution. You will help businesses and individuals thrive today, tomorrow, and into retirement. Become part of a company that is people centric and client obsessed in every interaction; a community of forward-thinking individuals focused on driving results to deliver our mission with an unwavering commitment to integrity. Join us as we strengthen and simplify the health and wealth journey -- relentlessly pursuing better outcomes for all. We believe in finding the best talent! While some roles are based at one of our office locations, remote roles can sit in any of the following states: AL, AZ, CO, FL, GA, IA, IL, IN, MI, MN, MO, NC, NE, PA, SC, TN, TX, UT, VA and WV. Remote status and role locations are subject to change. Relocation is not provided. Employees within a 90-minute radius of our Denver, CO office are required to adhere to the company in-office work guidelines of 4 days per month minimum from 10 am to 2 pm (1 of the 4 days must be a Monday or Friday). Don't meet every single requirement? Here at Inspira Financial, we believe there is no "perfect" candidate and want to encourage applying even if all the requirements listed aren't met. Our goal is to build an authentic workplace by valuing diversity in our candidates. We work to ensure that our team reflects the diversity of the businesses and clients we serve. We are always looking to expand our growing team with dynamic and enthusiastic individuals. If you enjoy a collaborative, fun environment that champions career development, Inspira Financial is the place for you! We look forward to receiving your application! Check out this Inspira Financial video to learn more about our company! Inspira Financial provides health, wealth, retirement, and benefits solutions that strengthen and simplify the health and wealth journey. With more than 7 million clients, representing over $62 billion in assets, Inspira works with thousands of employers, plan sponsors, recordkeepers, TPAs, and other institutional partners -- helping the people they care about plan, save, and invest for a brighter future. Inspira relentlessly pursues better outcomes for all with our automatic rollover services, health savings accounts, emergency savings funds, custody services, and more. Learn more at inspirafinancial.com . We have been recognized for our remarkable growth on lists such as Crain's Fast 50 and Inc. 5000, and for our outstanding workplace culture and benefits with Built In's 2025 Best Places to Work and Gallagher's 2022 Best-In-Class Employer awards. Job Summary & Responsibilities The Exchange Officer is responsible for processing 1031 exchange transactions and supporting clients throughout the exchange lifecycle. This includes preparing documents, managing transaction workflows, and assisting with onboarding and client support. The role requires attention to detail, strong organizational skills, and the ability to handle more complex exchange scenarios with guidance. Transaction Processing - Prepare and process 1031 exchange documents and agreements using internal systems and templates - Manage a high volume of transactions accurately and efficiently - Assist with banking and funding tasks related to client accounts - Maintain organized client files and reports Client Support - Onboard and train new clients on exchange processes - Respond to client inquiries via phone and email - Provide ongoing support and escalate issues as needed - Support client relationships with a focus on service and retention Exchange Knowledge - Apply working knowledge of forward exchanges - Familiarity with parking exchanges is a plus - Support more complex transactions involving: - Related party exchanges - Seller financing - Mixed-use properties - Vacation homes and personal residences - Drop & swap structures - Refinancing and holding period considerations - Understand entity types such as LLCs, partnerships, TICs, DSTs, and corporations Team & Administrative Support - Collaborate with subject matter experts during client consultations - Provide administrative support as needed to ensure smooth operations - Take on additional responsibilities as assigned Preferred Qualifications - 3+ years of relevant experience in 1031 exchanges, title, escrow, or real estate - Bachelor's degree or equivalent experience - Working toward or holding a Certified Exchange Specialist (CES) designation is a plus - Proficiency with Microsoft Office and cloud-based applications - Strong written, verbal, and interpersonal communication skills - Ability to manage time effectively and work both independently and collaboratively Compensation & Benefits $66,000-$76,000 per year
• The IT Helpdesk Support provides technical support to healthcare clients in a designated metro area, assisting end users remotely and on site to keep systems and devices running smoothly. Strong customer service skills, a passion for technology, and flexibility for in‑person support are essential.
Support Engineer – Accessibility Compliance
Blueprint Technologies, LLCBlueprint Technologies, LLC, founded in 2005, is a digital transformation company specializing in artificial intelligence, engineering, data and analytics, and
• Perform manual accessibility assessments on web properties and digital experiences based on WCAG 2.1/2.2 AA standards. • Conduct manual testing including keyboard navigation, screen reader evaluation, color contrast reviews, and ARIA validation. • Execute and troubleshoot automated accessibility scans using approved enterprise tools (e.g., Accessibility Insights). • Investigate and resolve scan configuration issues, false positives, and automated test failures. • Maintain and review the inventory of accessibility scanning tools, configurations, and assessment processes. • Ensure accessibility results are accurate, actionable, and aligned with compliance requirements. • Provide clear, technically grounded guidance to engineering teams to support remediation of accessibility findings. • Track assessment outcomes and assist with maintaining dashboards, reports, and documentation. • Contribute to division-level accessibility initiatives spanning multiple organizations, sites, and tools.
Operational Exam Business Support Analyst
Galileo Financial TechnologiesGalileo Financial Technologies, founded in 2001, is a leading FinTech company specializing in card issuing, payments, and digital banking solutions, with operat
• Execute controls for your assigned portfolio, including oversight, evidence gathering, and storage, to allow for an ‘effective’ control rating by Business Control Testing. • Perform ad-hoc control tests across operational processes to ensure safety and soundness across global operations. • Design, document, and maintain clear, standardized procedures for all controls assigned to you, including writing procedures where they currently do not exist. • Prepare reports and presentations for leadership and governance committees related to control outcomes, opportunities, emerging risk, and overall control performance for product specific controls. • Develop new controls, as needed, related to emerging compliance risks or issue management milestones. • Develop process maps for assigned controls (as needed) outlining workflow or process to identify control gaps. • Work with leadership to develop strategies that improve the return on investment of control execution—across manual, automated, and technology-driven processes—to drive sustainable long-term cost savings.


