• Develop and maintain robust market sizing and forecasting models • Analyze strategies of storage providers and data center operators • Author unique, thought-provoking actionable research content • Advise clients on strategic opportunities and market headwinds/tailwinds • Conduct rigorous market analyses and opportunity assessments • Collaborate with global teams to support the workflow of others • Create and deliver high-value presentations for Gartner events • Maintain a client-centric approach

• Support client applications implementation and maintenance including ETL automation, system design, enhancement, testing, cybersecurity across all environments (Dev, test, production) and administer the system adhering to required standards. • Develop and document detailed test scripts for UET using Atlassian Zephyr Scale. • Design and implement test cases for UI, UX, and UAT testing. • Automate the tracking and execution of test scripts. • Support UAT for ETL automation and validate data extraction, transformation, and loading processes. • Manage test scripts, track test execution, and report on results using Zephyr Scale. • Identify and report defects, collaborate with developers for timely resolution. • Assist with test activities, including creating test cases, updating test data, and capturing test results. • Contribute to process improvement by recommending enhancements to test automation frameworks. • Working in Agile environment, cloud computing, AI management and integration

• serve as the primary contact for a portfolio of Mid-Market clients • efficiently manage and process high-volume, transactional casework • troubleshoot and resolve common to moderately complex client issues • develop deep knowledge of the systems and processes used by Mid-Market clients • identify recurring client issues or service trends • assist Solution Analysts with data gathering and preparation • formally document all client communications • collaborate closely with Solution Analysts • actively participate in training, coaching, and mentoring sessions • adhere strictly to all security policies

• Conduct custom analysis of POS and retail sales data for manufacturer clients, delivering insights that support strategic decisions around pricing, assortment, and market share • Partner directly with clients to scope analytical requests—ask sharp questions, define the right approach, and manage expectations throughout the project lifecycle • Translate client business problems into research frameworks and produce polished, executive-ready deliverables including deep-dive reports and PowerPoint presentations for merchant meetings, QBRs, and product line reviews • Write and refine SQL queries and Python scripts against our ClickHouse data warehouse to extract, transform, and analyze large-scale retail datasets • Help design the frameworks, templates, and operational processes the research team will use as we scale • Partner cross-functionally with marketing to provide data-backed insights for content creation and thought leadership • Serve as a primary power user of Bolt—testing its capabilities against real client needs and pushing it to automate an increasing share of recurring analytical workflows • Provide structured, actionable feedback to the Bolt development team based on day-to-day client work, helping prioritize features and surface gaps in platform coverage • Apply your analytical expertise to develop reusable patterns, templates, and evaluation cases that improve Bolt's accuracy and coverage • Help evaluate Bolt's analytical outputs for accuracy and relevance, contributing to quality benchmarks grounded in real-world use cases