Sanford Health is one of the largest and fastest-growing not-for-profit health systems in the United States. We’re proud to offer many development and advancement opportunities to our nearly 50,000 members of the Sanford Family who are dedicated to the work of health and healing across our broad footprint. Work Shift: Scheduled Weekly Hours: 40 Salary Range: $16.25 - $23.00 Union Position: No Department Details This position requires 6 months of in person training and then allows for remote work. Summary Join our Sanford Patient Access Family and Grow the Good! As a Patient Access Representative, your primary responsibility will be providing extraordinary customer service to patients with every interaction. With being the first point of contact, you will have the opportunity to provide a positive patient experience by creating a welcoming and safe environment, either on the phone or in the clinic. Apply today to learn more about the opportunities available to grow your career at Sanford. Job Description REGISTRATION - Greet patients & verifies demographics - Creating, scanning & routing documents or electronic forms - Inform patients what the document is & capture signatures on necessary paperwork - Establishes and assigns financial responsibility and assists with arrangements while adhering to appropriate policies and procedures - Collects co-payments, pre-payments, and payments on account balances - May work through the registration work queue to address and resolve registration errors or denied insurance claims SCHEDULING - Work with nursing team & providers to coordinate & schedule appointments to meet patient’s needs, coordinate provider schedule - Obtain and coordinate referrals & conduct pre-authorization - Arrange interpreter services - Check patients in/out - Operate multi-line phone - May resolve work queue issues, manage recall and waitlists, & serve as switchboard operator calling codes and paging providers ADDITIONAL DUTIES MAY INCLUDE - Preparation & coordination of charts - Organize supporting provider documents - Initiation & collaboration of patient financial assistance - Track patient visits & health information management on patient accounts - Compile, distribute, administer, and score assessments - Coordination of Telemed appointments - Reminder calls for appointments - Hospital admission - Office duties, such as make copies or send faxes Qualifications High school diploma or equivalent preferred. Post-secondary education helpful. One year of work experience, preferably in a medical office setting. Medical terminology helpful; customer service skills essential. Six months' customer service experience desired. May require BLS for certain locations and/or settings. Sanford is an EEO/AA Employer M/F/Disability/Vet. If you are an individual with a disability and would like to request an accommodation for help with your online application, please call 1-877-673-0854 or send an email to talent@sanfordhealth.org.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description Are you looking for an uncapped commission-based career and the ability to write your own paycheck? Look no further - our Sales position may be the right opportunity for you. This career path will be challenging yet rewarding for the right individuals. We are ready to invest in your success from day one. - Answer inbound and outbound calls to prospective customers - Average 20-30 calls per day with an expectation of closing 25% of inbound calls - Identify the needs of prospective customers and sell the motor vehicle contract that best protects their investment - Strive to successfully complete a one-call close - Masterfully overcome objections by leveraging rebuttal tactics - Persuasively educate consumers on the benefits and value of a vehicle service contract - Remain open to constructive feedback, training, and mentorship from managers and leaders - Work effectively as a team player, contributing to a positive environment - Being interactive and communicative with management and co-workers in a visible manner is an essential function of the job; therefore, camera usage is required for training, team meetings, and meetings with management - Other duties, as assigned Qualifications - 1–3 years of experience in commission-based or performance-driven sales, preferably in a call center environment - Strong negotiation, persuasion, and contract-selling skills - Confident communicator with excellent verbal and written communication skills - Effective problem-solver with strong active listening and rapport-building abilities - Competitive, goal-oriented mindset with a proven track record of meeting or exceeding sales metrics - Resilient and adaptable—able to bounce back from setbacks and stay motivated - Positive, can-do attitude with a desire for continuous growth and improvement - Strong organizational skills with the ability to multitask and prioritize in a fast-paced environment - Computer savvy with experience using CRM systems - High school diploma or GED required - Bilingual in English and Spanish is a strong plus - Property & Casualty license preferred (or willingness to obtain) Requirements - Compensation is 100% commission, and the average salary ranges from $125k to $150k annually - The candidate(s) offered this position will be required to pass a pre-employment background check - Endurance is an E-Verify employer - Sitting or standing for extended periods; repetitive motions; use hands to handle equipment or controls; reach with hands and arms; typing on keyboard; viewing computer screen extended periods; speak clearly and hearing - Regular use of typical office equipment, computer software, programs, and methods of communication such as a computer, e-mail, phone system, and messaging - In a remote work environment, being interactive and communicative with management and co-workers in a visible manner is an essential function of the job. Camera/video usage is required - Must be able to lift 25 pounds Benefits - Paid training - Work From Home Opportunity - Computer Equipment Provided - 401(k) with company match after 90 days of employment - Medical, Dental, and Vision Insurance - Voluntary Life Insurance - Internet Stipend - Paid Time Off - Holiday Pay

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description Sana Lake is seeking a Contact Center Representative who is passionate about helping individuals and families recover! - Be the first point of contact for members and/or their families as they enter our system of care. - Handle inbound and outbound calls through our Contact Center. - Connect with the caller, identify their needs, clarify information, and provide solutions. - Document calls and information in a database to ensure team qualitative and quantitative goals are being met. - Follow call flow and move callers to the next stage in their process while maintaining a compassionate and competent demeanor. - Control conversations, quickly investigate the caller’s needs and wants, and adapt presentations to their identified needs. - Overcome objections and convert calls at each stage of the call process. Qualifications - Experienced working with the Substance Use and Mental Health population. - Experienced in customer service with strong phone and verbal communication skills. - Ability to be an active listener. - Familiar with CRM systems and practices. - Familiar and efficient with call flows and targeted conversions. - Familiar with sales, sales principles, and strategies. - Experienced with sales processes delivered in a compassionate and consultative manner. - A proven over-achiever motivated to connect with people to be of service. - A multitasker able to set priorities and manage time effectively. - A high school graduate or have earned your GED. Benefits - Comprehensive medical, dental, vision, life insurance, and disability plan options. - Competitive 401(k) Retirement Savings Plan - up to 5% match! - Company paid basic life insurance. - Paid Time Off and Paid Holidays. - Flexible Spending Accounts. - Employee Assistance Program (EAP). - License/Certification Reimbursement. - Professional development funds. - Professional licensure supervision options. - Staff recognition program. - Sana Spirit Days. Requirements - Receipt of appropriate background checks, including criminal history and abuse/neglect. - Verification of education and licensure, when applicable. - Satisfactory employment and/or reference checks.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description This role involves providing administrative support in a pharmacy/medical/healthcare setting while ensuring excellent customer service and compliance with organizational policies. - Conducts in-bound and out-bound calls for program requirements including medication adherence member outreach calls, reminder calls, prescription refill calls, and provider follow-up calls in a call center environment. - Completes calls/assignments and ensures census management, productivity weekly and monthly standards are met. - Exhibits excellent phone and communication skills while providing complete and accurate information to customers. - Receives and responds to escalated inquiries from all communication venues. - Performs review of prescription claims documentation and maintains eligibility information confidentially. - Provides support to internal staff and providers regarding Medicare drug-related issues. - Provides clerical and/or administrative support to clinical staff and managers for special studies, projects, and reports. - Adheres to assigned schedule and quality metrics. - Participates in pharmacy quality improvement initiatives. - Assists in training for new hires and internal staff. - Attends required meetings and participates in special committees as needed. - Demonstrates excellent organizational skills, customer service skills, and verbal and written communication skills. - Maintains strict confidentiality regarding patients and coworkers. - Complies with all organizational policies regarding ethical business practices. - Works independently with some supervision and direction from the manager. - Performs other duties as assigned. Qualifications - High School Diploma/GED (or higher) - 6+ months of administrative support experience - 6+ months of experience in a pharmacy/medical/healthcare setting - 6+ months of call center experience - 6+ months of experience with medical terminology - Basic level of proficiency with Microsoft Office products, including Word and Outlook - Ability to work an 8-hour shift Monday – Friday, 8am-8pm CST with the possible inclusion of Saturdays in the future on a rotating basis - Access to a dedicated work area that provides information privacy (if applicable) Requirements - Ability to work any schedule between 8am-8pm CST with a rotating Saturday shift (9am-6pm CST) every 3-4 weeks - Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service Benefits - Comprehensive benefits package - Incentive and recognition programs - Equity stock purchase - 401k contribution (all benefits are subject to eligibility requirements)