Sana Lake Recovery Center LLC

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description Sana Lake is seeking a Contact Center Representative who is passionate about helping individuals and families recover! - Be the first point of contact for members and/or their families as they enter our system of care. - Handle inbound and outbound calls through our Contact Center. - Connect with the caller, identify their needs, clarify information, and provide solutions. - Document calls and information in a database to ensure team qualitative and quantitative goals are being met. - Follow call flow and move callers to the next stage in their process while maintaining a compassionate and competent demeanor. - Control conversations, quickly investigate the caller’s needs and wants, and adapt presentations to their identified needs. - Overcome objections and convert calls at each stage of the call process. Qualifications - Experienced working with the Substance Use and Mental Health population. - Experienced in customer service with strong phone and verbal communication skills. - Ability to be an active listener. - Familiar with CRM systems and practices. - Familiar and efficient with call flows and targeted conversions. - Familiar with sales, sales principles, and strategies. - Experienced with sales processes delivered in a compassionate and consultative manner. - A proven over-achiever motivated to connect with people to be of service. - A multitasker able to set priorities and manage time effectively. - A high school graduate or have earned your GED. Benefits - Comprehensive medical, dental, vision, life insurance, and disability plan options. - Competitive 401(k) Retirement Savings Plan - up to 5% match! - Company paid basic life insurance. - Paid Time Off and Paid Holidays. - Flexible Spending Accounts. - Employee Assistance Program (EAP). - License/Certification Reimbursement. - Professional development funds. - Professional licensure supervision options. - Staff recognition program. - Sana Spirit Days. Requirements - Receipt of appropriate background checks, including criminal history and abuse/neglect. - Verification of education and licensure, when applicable. - Satisfactory employment and/or reference checks.