This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description Sana Lake is seeking a Contact Center Representative who is passionate about helping individuals and families recover! - Be the first point of contact for members and/or their families as they enter our system of care. - Handle inbound and outbound calls through our Contact Center. - Connect with the caller, identify their needs, clarify information, and provide solutions. - Document calls and information in a database to ensure team qualitative and quantitative goals are being met. - Follow call flow and move callers to the next stage in their process while maintaining a compassionate and competent demeanor. - Control conversations, quickly investigate the caller’s needs and wants, and adapt presentations to their identified needs. - Overcome objections and convert calls at each stage of the call process. Qualifications - Experienced working with the Substance Use and Mental Health population. - Experienced in customer service with strong phone and verbal communication skills. - Ability to be an active listener. - Familiar with CRM systems and practices. - Familiar and efficient with call flows and targeted conversions. - Familiar with sales, sales principles, and strategies. - Experienced with sales processes delivered in a compassionate and consultative manner. - A proven over-achiever motivated to connect with people to be of service. - A multitasker able to set priorities and manage time effectively. - A high school graduate or have earned your GED. Benefits - Comprehensive medical, dental, vision, life insurance, and disability plan options. - Competitive 401(k) Retirement Savings Plan - up to 5% match! - Company paid basic life insurance. - Paid Time Off and Paid Holidays. - Flexible Spending Accounts. - Employee Assistance Program (EAP). - License/Certification Reimbursement. - Professional development funds. - Professional licensure supervision options. - Staff recognition program. - Sana Spirit Days. Requirements - Receipt of appropriate background checks, including criminal history and abuse/neglect. - Verification of education and licensure, when applicable. - Satisfactory employment and/or reference checks.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description This role involves providing administrative support in a pharmacy/medical/healthcare setting while ensuring excellent customer service and compliance with organizational policies. - Conducts in-bound and out-bound calls for program requirements including medication adherence member outreach calls, reminder calls, prescription refill calls, and provider follow-up calls in a call center environment. - Completes calls/assignments and ensures census management, productivity weekly and monthly standards are met. - Exhibits excellent phone and communication skills while providing complete and accurate information to customers. - Receives and responds to escalated inquiries from all communication venues. - Performs review of prescription claims documentation and maintains eligibility information confidentially. - Provides support to internal staff and providers regarding Medicare drug-related issues. - Provides clerical and/or administrative support to clinical staff and managers for special studies, projects, and reports. - Adheres to assigned schedule and quality metrics. - Participates in pharmacy quality improvement initiatives. - Assists in training for new hires and internal staff. - Attends required meetings and participates in special committees as needed. - Demonstrates excellent organizational skills, customer service skills, and verbal and written communication skills. - Maintains strict confidentiality regarding patients and coworkers. - Complies with all organizational policies regarding ethical business practices. - Works independently with some supervision and direction from the manager. - Performs other duties as assigned. Qualifications - High School Diploma/GED (or higher) - 6+ months of administrative support experience - 6+ months of experience in a pharmacy/medical/healthcare setting - 6+ months of call center experience - 6+ months of experience with medical terminology - Basic level of proficiency with Microsoft Office products, including Word and Outlook - Ability to work an 8-hour shift Monday – Friday, 8am-8pm CST with the possible inclusion of Saturdays in the future on a rotating basis - Access to a dedicated work area that provides information privacy (if applicable) Requirements - Ability to work any schedule between 8am-8pm CST with a rotating Saturday shift (9am-6pm CST) every 3-4 weeks - Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service Benefits - Comprehensive benefits package - Incentive and recognition programs - Equity stock purchase - 401k contribution (all benefits are subject to eligibility requirements)

Anticipated End Date: 2026-03-13 Position Title: Triage RN - Virtual - CareBridge Job Description: Work Location: Virtual This role enables associates to work virtually full-time, with the exception of required in-person training sessions (when indicated), providing maximum flexibility and autonomy. This approach promotes productivity, supports work-life integration, and ensures essential face-to-face onboarding and skill development. Please note that per our policy on hybrid/virtual work, candidates not within a reasonable commuting distance from the posting location(s) will not be considered for employment, unless an accommodation is granted as required by law. Seeking candidates who have an active, unrestricted RN Compact license or Multi-state RN licenses in either of the following states: AZ, FL, IA, IN, KS, MA, NM, OH, TN, TX, NJ, HI or VA. Carebridge Health is a proud member of the Elevance Health family of companies, within our Carelon business. Carebridge Health exists to enable individuals in home and community-based settings to maximize their health, independence, and quality of life through home-care and community based services Work Shift - Multiple Shifts Available: 11am - 9pm CST 1pm - 11pm CST The RN will work eight (8)10-hour work shifts, in a two-week period which includes Saturday and Sunday every other weekend. The Triage Nurse I - CareBridge is responsible for determining the appropriate Care Management program for members referred through internal and external sources and various data sources and reports. Utilizing department guidelines, completes triage process and applies established criteria to assign members to appropriate care management component. Deals with least complex cases having limited or no previous Triage care experience. Primary duties may include but are not limited to: - Utilizes the nursing process to meet an individual’s health needs, utilizing plan benefits and community resources. - Educates members about contracted physicians, facilities and healthcare providers. - Learn to develop favorable working partnerships and collaborative relationships with members, physicians, healthcare service providers, and internal and external customers to help improve health outcomes for members. - Works in collaboration with medical management and care management associates to identify issues, problems, and resource needs and assign to appropriate care management program. - Facilitates selecting appropriate candidates for referral to CM and/or DM. - Partners with social work as appropriate. - Identifies and refers cases or issues to QI, SIU, Subrogation, Underwriting, or other departments as appropriate. - Documents appropriate clinical information, decisions, and determinations in a timely, accurate, and concise manner. - Develops a working knowledge of member benefits, contracts, medical policy, professional standards of practice, and current health care practices. Position requirements: - Requires AS in nursing and minimum of 2 years of acute care clinical experience; or any combination of education and experience, which would provide an equivalent background. - Current unrestricted RN license in the applicable state(s) required. Preferred qualifications, skills, and experiences: - Current, active, RN Compact license highly preferred. - Emergency Room and/or Urgent Care experience highly preferred. - Telehealth experience. - Experience with EMR systems. - BS in nursing preferred. - Participation and/or certification in a managed care or utilization management organization preferred. - Ability to understand clinical information and prepare a concise summary following department standards strongly preferred. - Basic knowledge of the medical management and care management process and role preferred. For candidates working in person or virtually in the below location(s), the salary* range for this specific position is $67,200 to $115,920 Locations: Cleveland, OH; Columbus, OH; Massachusetts; New Jersey, Hawaii In addition to your salary, Elevance Health offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). The salary offered for this specific position is based on a number of legitimate, non-discriminatory factors set by the Company. The Company is fully committed to ensuring equal pay opportunities for equal work regardless of gender, race, or any other category protected by federal, state, and local pay equity laws. * The salary range is the range Elevance Health in good faith believes is the range of possible compensation for this role at the time of this posting. This range may be modified in the future and actual compensation may vary from posting based on geographic location, work experience, education and/or skill level. Even within the range, the actual compensation will vary depending on the above factors as well as market/business considerations. No amount is considered to be wages or compensation until such amount is earned, vested, and determinable under the terms and conditions of the applicable policies and plans. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, Job Level: Non-Management Exempt Workshift: 2nd Shift (United States of America) Job Family: MED > Licensed Nurse Please be advised that Elevance Health only accepts resumes for compensation from agencies that have a signed agreement with Elevance Health. Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of Elevance Health. Who We Are Elevance Health is a health company dedicated to improving lives and communities – and making healthcare simpler. We are a Fortune 25 company with a longstanding history in the healthcare industry, looking for leaders at all levels of the organization who are passionate about making an impact on our members and the communities we serve. How We Work At Elevance Health, we are creating a culture that is designed to advance our strategy but will also lead to personal and professional growth for our associates. Our values and behaviors are the root of our culture. They are how we achieve our strategy, power our business outcomes and drive our shared success - for our consumers, our associates, our communities and our business. We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long term disability benefits, 401(k) +match, stock purchase plan, life insurance, wellness programs and financial education resources, to name a few. Elevance Health operates in a Hybrid Workforce Strategy. Unless specified as primarily virtual by the hiring manager, associates are required to work at an Elevance Health location at least once per week, and potentially several times per week. Specific requirements and expectations for time onsite will be discussed as part of the hiring process. The health of our associates and communities is a top priority for Elevance Health. We require all new candidates in certain patient/member-facing roles to become vaccinated against COVID-19 and Influenza. If you are not vaccinated, your offer will be rescinded unless you provide an acceptable explanation. Elevance Health will also follow all relevant federal, state and local laws. Elevance Health is an Equal Employment Opportunity employer, and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status or condition protected by applicable federal, state, or local laws. Applicants who require accommodation to participate in the job application process may contact elevancehealthjobssupport@elevancehealth.com for assistance. Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws, including, but not limited to, the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act. Prospective employees required to be screened under Florida law should review the education and awareness resources at HB531 | Florida Agency for Health Care Administration.

About Acrisure A global fintech leader, Acrisure empowers millions of ambitious businesses and individuals with the right solutions to grow boldly forward. Bringing cutting-edge technology and top-tier human support together, we connect clients with customized solutions across a range of insurance, reinsurance, payroll, benefits, cybersecurity, mortgage services – and more. In the last twelve years, Acrisure has grown in revenue from $38 million to almost $5 billion and employs over 19,000 colleagues in more than 20 countries. Acrisure was built on entrepreneurial spirit. Prioritizing leadership, accountability, and collaboration, we equip our teams to work at the highest levels possible. Job Summary Identify subrogation opportunities and maximize recoveries across multiple lines of business. Consistently support the execution of organizational strategy by demonstrating a proactive and positive approach. Exhibit a can-do attitude, take initiative to overcome challenges, actively seek solutions and collaborate effectively with colleagues to achieve strategic success. Essential Functions: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. • Oversee a caseload of subrogation claims • Evaluate new claim assignments daily to identify subrogation potential • Prepare and send letters, demands, and backup documentation to applicable parties • Document all actions taken on assigned claims • Establish effective diaries for each claim • Understand the application of various state statutes and case law • Negotiate with attorneys and carriers to maximize recovery • Maintain professional and respectful communication with internal and external customers Required Experience: • Minimum one year of claims or subrogation experience Preferred Experience: • Multiple insurance lines of business experience Skills & Knowledge: • Excellent oral and written communication • Technical proficiency, including Microsoft Office products • Strong organizational skills • Efficient time management skills • Ability to work in a team environment • Meet or exceed Performance Competencies • Ability to multi-task in various systems and/or programs Work Environment: This position operates in a remote setting and routinely uses standard office equipment such as computers, phones and printers. Physical Demands: This is a primarily sedentary position. Minimal physical activity is required in the day-to-day responsibilities. Position Type/Expected Hours of Work: This is a full-time position, 37.5 hours per week. A typical schedule is 7.5 hours per day, Monday through Friday. Evening and weekend work may be required as job duties demand. Avalon’s hours of operation are 7am to 8pm EST. Flexible work schedules are available. Travel: Occasional travel throughout the U.S. to attend mediations, conferences and/or company meetings will be expected. Location: This position is fully remote. Other Duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties and responsibilities that are required of the employee for this position. Candidates should be comfortable with an on-site presence to support collaboration, team leadership, and cross-functional partnership. Why Join Us: At Acrisure, we’re building more than a business, we’re building a community where people can grow, thrive, and make an impact. Our benefits are designed to support every dimension of your life, from your health and finances to your family and future. Making a lasting impact on the communities it serves, Acrisure has pledged more than $22 million through its partnerships with Corewell Health Helen DeVos Children's Hospital in Grand Rapids, Michigan, UPMC Children's Hospital in Pittsburgh, Pennsylvania and Blythedale Children's Hospital in Valhalla, New York. Employee Benefits We also offer our employees a comprehensive suite of benefits and perks, including: - Physical Wellness: Comprehensive medical insurance, dental insurance, and vision insurance; life and disability insurance; fertility benefits; wellness resources; and paid sick time. - Mental Wellness: Generous paid time off and holidays; Employee Assistance Program (EAP); and a complimentary Calm app subscription. - Financial Wellness: Immediate vesting in a 401(k) plan; Health Savings Account (HSA) and Flexible Spending Account (FSA) options; commuter benefits; and employee discount programs. - Family Care: Paid maternity leave and paid paternity leave (including for adoptive parents); legal plan options; and pet insurance coverage. - … and so much more! This list is not exhaustive of all available benefits. Eligibility and waiting periods may apply to certain offerings. Benefits may vary based on subsidiary entity and geographic location. Acrisure is an Equal Opportunity Employer. We consider qualified applicants without regard to race, color, religion, sex, national origin, disability, or protected veteran status. Applicants may request reasonable accommodation by contacting leaves@acrisure.com. Final candidates will be required to complete post-offer verification processes related to the role and in accordance with applicable laws. California Residents: Learn more about our privacy practices for applicants by visiting the Acrisure California Applicant Privacy Policy. Recruitment Fraud: Please visit here to learn more about our Recruitment Fraud Notice. Welcome, your new opportunity awaits you.