Grafana Labs is a remote-first, open-source powerhouse. There are more than 20M users of Grafana, the open source visualization tool, around the globe, monitoring everything from beehives to climate change in the Alps. The instantly recognizable dashboards have been spotted everywhere from a NASA launch and Minecraft HQ to Wimbledon and the Tour de France. Grafana Labs also helps more than 3,000 companies -- including Bloomberg, JPMorgan Chase, and eBay -- manage their observability strategies with the Grafana LGTM Stack, which can be run fully managed with Grafana Cloud or self-managed with the Grafana Enterprise Stack, both featuring scalable metrics (Grafana Mimir), logs (Grafana Loki), and traces (Grafana Tempo). We’re scaling fast and staying true to what makes us different: an open-source legacy, a global collaborative culture, and a passion for meaningful work. Our team thrives in an innovation-driven environment where transparency, autonomy, and trust fuel everything we do. You may not meet every requirement, and that’s okay. If this role excites you, we’d love you to raise your hand for what could be a truly career-defining opportunity. Documentation & Technical Writing Manager This is a remote position. We are looking for candidates in the US (EST only). The Opportunity: Documentation is among the most critical and consumed content by users of Grafana. As a Documentation and Technical Writing Manager at Grafana Labs, you will be guiding the direction and enhancement of our documentation. In this role, you'll manage a team of Technical Writers who develop documentation for developer audiences and interact with engineering and other internal and external groups to define team deliverables, priorities, and processes. You'll also contribute to the writing and editing of the documentation and create process improvements. We are looking for a Documentation and Technical Writing Manager who understands the documentation and technical writing needs of a fast-growing company with both open source and commercial products. In addition to helping manage a technical writing team to keep up with our fast pace of development, you will also have an ownership role in improving our documentation site and working across the organization to identify documentation needs, requests, and prioritization. You will help drive collaboration across teams, responding to requests for a variety of tailored content that ensures our products are easy to learn and rapidly adopted. What You’ll Be Doing: - Understand the gaps in our current documentation and how to organize and build documentation for scale - Help establish best practices within the technical writing team to keep up with our needs for documentation across projects and products - Manage a team of technical writers - Work with the technical writing management team and other stakeholders to support a collaborative, intentional content strategy across content types, including blogs and video - Collaboratively develop opinionated content that helps users become successful with our products using our technical documentation - Support a transparent project management process to help internal stakeholders track significant updates to our documentation - Promote an approach that focuses on results and supports work-life balance by helping to balance assignments across the team when workloads are uneven, manage conflicting priorities, and prevent over-resourcing What Makes You a Great Fit: - Experience leading and writing excellent developer documentation in a dynamic, fast-paced environment - Experience interacting with engineering and other internal and external groups to define deliverables, priorities, and processes - Player/coach mentality to engage with an international team - Ability to quickly understand the organization’s needs and develop a plan in response, helping technical writers prioritize high-priority feature release work with other documentation, usability, and process improvements - Experience managing remotely across global time zones - Experience as a technical writer working on developer documentation - Experience working with the open source community - Experience building relationships and advocating for the technical writing discipline with internal stakeholders - First-class written, verbal, and interpersonal communication skills - Experience working with docs-as-code, Markdown, Git, GitHub, and project management tools In the US, the base compensation range for this role is $143,759 - $172,511. Actual compensation may vary based on level, experience, and skillset as assessed throughout the interview process. All of our roles include Restricted Stock Units (RSUs), giving every team member ownership in Grafana Labs' success. We believe in shared outcomes—RSUs help us stay aligned and invested as we scale globally. *Compensation ranges are country specific. If you are applying for this role from a different location than listed above, your recruiter will discuss your specific market’s defined pay range & benefits at the beginning of the process. Why You’ll Thrive at Grafana Labs: - 100% Remote, Global Culture - As a remote-only company, we bring together talent from around the world, united by a culture of collaboration and shared purpose. - Scaling Organization – Tackle meaningful work in a high-growth, ever-evolving environment. - Transparent Communication – Expect open decision-making and regular company-wide updates. - Innovation-Driven – Autonomy and support to ship great work and try new things. - Open Source Roots – Built on community-driven values that shape how we work. - Empowered Teams – High trust, low ego culture that values outcomes over optics. - Career Growth Pathways – Defined opportunities to grow and develop your career. - Approachable Leadership – Transparent execs who are involved, visible, and human. - Passionate People – Join a team of smart, supportive folks who care deeply about what they do. - In-Person onboarding - We want you to thrive from day 1 with your fellow new ‘Grafanistas’ to learn all about what we do and how we do it. - Balance is Key - We operate a global annual leave policy of 30 days per annum. 3 days of your annual leave entitlement are reserved for Grafana Shutdown Days to allow the team to really disconnect. *We will comply with local legislation where applicable. Equal Opportunity Employer: We will recruit, train, compensate and promote regardless of race, religion, color, national origin, gender, disability, age, veteran status, and all the other fascinating characteristics that make us different and unique. We believe that equality and diversity builds a strong organization and we’re working hard to make sure that’s the foundation of our organization as we grow. Grafana Labs may utilize AI tools in its recruitment process to assist in matching information provided in CVs to job postings. The recruitment team will continue to review inbound CVs manually to identify alignment with current openings. #LI-Remote For information about how your personal data is used once you’ve applied to a job, check out our privacy policy.

• Lead proposal development and support federal business growth • Review federal solicitations (RFPs, RFQs, RFIs, Sources Sought) • Analyze requirements and develop clear, compliant technical proposals that reflect SSC’s capabilities • Create compliance matrices and coordinate with subject matter experts and leadership • Manage the full technical writing workflow from draft to submission • Monitor federal procurement platforms and identify relevant opportunities • Maintain an organized pipeline with key details to help leadership prioritize pursuits

• Understand the gaps in our current documentation and how to organize and build documentation for scale • Help establish best practices within the technical writing team to keep up with our needs for documentation across projects and products • Manage a team of technical writers • Work with the technical writing management team and other stakeholders to support a collaborative, intentional content strategy across content types, including blogs and video • Collaboratively develop opinionated content that helps users become successful with our products using our technical documentation • Support a transparent project management process to help internal stakeholders track significant updates to our documentation • Promote an approach that focuses on results and supports work-life balance by helping to balance assignments across the team when workloads are uneven, manage conflicting priorities, and prevent over-resourcing

We're building a new healthcare clearinghouse In the healthcare sector, the Health Insurance Portability and Accountability Act of 1996 (HIPAA) requires that all insurance payers exchange transactions such as claims, eligibility checks, prior authorizations, and remittances using a standardized EDI format called X12 HIPAA. A small group of legacy clearinghouses process the majority of these transactions, offering consolidated connectivity to carriers and providers. Stedi is the world's only programmable healthcare clearinghouse. By offering modern API interfaces alongside traditional real-time and batch EDI processes, we enable both healthcare technology businesses and established players to exchange mission-critical transactions. Our clearinghouse product and customer-first approach have set us apart. Stedi was ranked by Ramp as one of the fastest-growing SaaS vendors. Stedi has lightning in a bottle: engineers and designers shipping products week in and week out; a lean business team supporting the company’s infrastructure; passion for automation and eliminating toil; $142 million in funding from top investors like Stripe, Addition, USV, Bloomberg Beta, First Round Capital, and more. To learn more about how we work, watch our founder Zack’s interview with First Round Capital. What we’re looking for We’re hiring a technical writer to create world-class written technical content for developers and technical teams in healthcare. This is a marketing role, but you won’t be doing typical brand marketing or surface-level thought leadership. We want someone who can explain systems and healthcare billing workflows clearly and accurately – in detail. You should already be strong at creating detailed written technical content and be comfortable learning new domains quickly. What you’ll do - Research: You’ll find and research topics our customers want to learn more about. You’ll source ideas from support requests, sales calls, demos, Slack community posts, and Stedi’s own industry experts. - Create world-class technical content: You’ll produce and publish written technical content that’s engaging to our customers and prospects. This may include: - Blog posts - Email newsletters - Changelog entries - Social media posts - Sales one-pagers and presentations - Website copy - Other content that’s needed or you suggest - Measure your impact: You’ll determine how well your content is working by looking at outputs that matter, such as inbound leads, and adjust your strategy as needed. Who you are - You’re an expert technical communicator. You’ve written high-quality technical content. You can explain complex workflows and complicated concepts in plain English without dumbing them down. - You’re a builder. You love to design and scale systems that work. You’re comfortable experimenting with new technology and tools, including AI, to get more done with less. - You’re technical. You’re comfortable making REST API requests, writing scripts, building demo apps, and using the command line. You may have previous experience as a software developer, technical writer, or something similar. - You’re fast. You can create compelling, digestible technical content in a day or less when given access to any tools you need. - You’re the voice of the customer. You have a knack for figuring out what matters to customers and prospects. You love storytelling and can bring that enthusiasm to Stedi’s products. - You create and execute your own work. You’ll own content production from end to end, from ideation and publication to measurement. - You move quickly. We move quickly as an organization. This requires an ability to match our pace and not get lost. You’ll be expected to respond with urgency, communicate what you’re working on, and ask for help when you need it. - You thrive on details. No task is too small in order to find success, generate revenue, and improve our costs. Work samples Include links to 2-3 examples of technical content you’ve created in your resume. These can include blog posts, documentation, tutorials, how-to guides, etc. Showcase your best work. We’ve been made aware of individuals impersonating the Stedi recruiting team. Please note: - All official communication about roles at Stedi will only come from an @stedi.com email address. - If you’re unsure whether a message is legitimate or have any concerns, feel free to contact us directly at careers@stedi.com. We appreciate your attention to this and your interest in joining Stedi. At Stedi, we're looking for people who are deeply curious and aligned to our ways of working. You're encouraged to apply even if your experience doesn't perfectly match the job description.