Job Description: Title: Broker Technician – USA Telecom Insurance (USAT) Work Mode: Fully remote position for candidates able to work EST/CST schedule. High preference for candidate in the Atlanta area. | Location/Supporting: Gainesville, GA | Experience: 2+ years of commercial account experience. Marketing experience required. Please note: If this position is posted as either fully remote and/or hybrid, in accordance with company policy, individuals residing within a 50-mile radius of a branch location may be required to work onsite in a hybrid capacity as there may be occasions when on-site presence is necessary to meet specific business needs. Additionally, our remote work policy includes having a dedicated, distraction-free workspace. Remote work is not a substitute for childcare, elder care, or other personal responsibilities during working hours. To view our branch locations, please visit: ioausa.com/locations About the Role: USA Telecom Insurance (USAT), a subsidiary of Insurance Office of America (IOA), is an MGA program selling and servicing telecom-related accounts through retail agents and brokers. The Broker Technician works under the general direction of the USAT Broker, resolving moderately complex service-related issues and escalating more complex matters when necessary. Responsibilities include supporting client and retail agent communication, managing insurance policy processes and workflows, maintaining productivity and service standards, completing data and correspondence management, and providing general account and administrative support for a limited book of small, monoline accounts. Key Responsibilities: - Account Support: Supports assigned accounts, meeting performance requirements for production, quality, and service, ensuring no liability from errors and omissions. - Customer Service: Delivers outstanding customer service, maintaining frequent and professional communication, and responding quickly to service requests. - Work Ethic: Demonstrates a strong work ethic, positive attitude, and willingness to assist others. - New Business Processing: Manages intake of new business submissions, setting up accounts in Epic, reviewing documentation, ordering loss runs, and securing required information. - Renewal Management: Supports renewals by collecting required information, issuing renewal letters, and preparing renewal activities per SOP timelines. - Policy Transactions: Processes policy transactions accurately and within required timeframes, including new and renewal policies, midterm changes, audits, cancellations, reinstatements, and Agent of Record changes. - Email Management: Manages USAT email inboxes, forwarding emails to appropriate individuals and logging submissions timely, and processing change requests promptly. - Marketing & Quoting: Assists in marketing, quoting, proposing, and binding new and renewal business for small, monoline accounts. - Marketing Administration: Prepares policy binders and supports accurate, timely policy invoicing. - Workflow Tracking: Monitors Epic activities and action items, ensuring timely task completion and follow-up. - Correspondence Management: Manages incoming mail, faxes, and other correspondence. - Data Management: Maintains agency management system, ensuring data is complete, clearly presented, accurate, and up-to-date. - Action Items: Monitors and maintains pending action items (Epic activities), ensuring completion within required timeframes. - Billing Assistance: Addresses moderately complex billing questions and escalates advanced issues to the Broker. - Training Support: Supports the training and development of Broker Assistants by sharing knowledge of workflows and systems. - Performance Monitoring: Monitors individual performance to ensure productivity, efficiency, quality, and service standards are met, taking corrective actions when required. - Compliance and Development: Ensures compliance with USAT program guidelines and standard operating procedures, and grows technical competence and industry knowledge through training and professional development. Ideal Candidate Qualifications: - 2+ years of industry experience or equivalent education - Experience managing accounts within an insurance broker or agency environment - Required active licensing or ability to obtain - Strong administrative and time management skills - Exceptional customer service, communication, multitasking, and organizational skills - Ability to perform large work volumes with high degree of accuracy - Proficiency in MS Office (Outlook, Word, Excel) - High School Diploma (or equivalent) What We Offer: - Competitive salaries and bonus potential - Company-paid health insurance - Paid holidays, vacations, and sick time - 401K with employer match - Professional growth and career progression opportunities - Respectful culture and work/family life balance - Community service commitment - Supportive teammates and a rewarding work environment What to Expect (Application Process): - 30-Minute Phone Screen, Online Assessments, and Interview(s) Salary Range The expected pay range for this position is $25.00 to $27.00 per hour, depending on experience, relevant skills, and geographic location. Insurance Office of America is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

We seek to move the world forward through innovative thinking. Woolpert is an award-winning, global leader in architecture, engineering, and geospatial services. We blend design excellence with cutting-edge technology to deliver exceptional client value. Our team is passionate about their work and committed to building the next generation of industry leaders, and as a certified Great Place to Work®, Woolpert embraces progress and innovation to create limitless opportunities for career growth. Position Overview Woolpert is hiring an Environmental, Health & Safety (EHS) Specialist to join our dynamic EHS Team. This position reports to the North America EHS Manager, and is responsible for supporting the development, implementation, and continuous improvement of the company’s EHS programs across project sites and office locations. Helps ensure compliance with federal, state, and local regulations - such as OSHA, EPA, and DOT - while promoting a positive safety culture. Works closely with project teams, field personnel, subcontractors, and corporate leadership to monitor EHS performance, conduct training, assist with incident investigations, and support EHS management systems aligned with corporate standards. We are unable to provide visa sponsorship for this position. Applicants must already possess work authorization in the country the job is located. What You Will Do - Monitor EHS performance across project sites and assist in implementing corrective actions where required. - Provide EHS support to project management, field operations, and subcontractors. - Assist in delivering safety orientations, toolbox talks, and EHS‑related training. - Support compliance with applicable U.S. regulations (e.g., OSHA 29 CFR 1910/1926, EPA environmental requirements, state/local regulations). - Assist with maintaining company EHS programs, manuals, and management systems. - Participate in incident/near‑miss reporting, root‑cause investigation, and corrective action follow‑up. - Conduct trainings, site inspections, audits, and hazard assessments. - Support collection and analysis of safety metrics, leading indicators, and documentation. - Respond to field inquiries, emails, and safety‑related communications, which may require after-hours support. - Coordinate with project teams to ensure safe work planning and risk mitigation. - Assist in environmental compliance tasks (waste management, stormwater Best Management Practices (BMPs), spill response, etc.). - Periodically travel to job sites and company locations as required. Travel Requirements - Must be able to travel up to 30% of the time for business purposes, including project site visits. - Travel may include occasional overnights and weekends based on business needs. What You Will Bring - Associate’s or higher-level degree in Occupational Safety, Environmental Science, Industrial Hygiene, Engineering, Environmental Health, or related field required. - Working knowledge of OSHA 1910/1926 standards and basic environmental compliance concepts. - Proficiency with MS Office (Word, Excel, PowerPoint, Outlook) and other SaaS tools. - Strong communication, interpersonal, and problem-solving skills. - Ability to collect data, analyze issues, and recommend improvements. - Ability to work independently while supporting multiple project teams. - Strong organization and time management abilities. Willingness to work in field settings, including active construction sites. - EHS-related certifications (e.g., CHMM, CSP, ASP, GSP, etc.) preferred. - Knowledge of ISO 45001 / ISO 14001 preferred. Benefits You Will Love Certified as a Great Place to Work, Woolpert is one of the fastest-growing architecture, engineering, and geospatial companies in the world. With over 75 offices and countless projects around the globe, you’ll work on meaningful assignments that improve quality of life around the world. In addition to offering competitive pay, we provide employees with a robust set of unique benefits, including: - Freedom to Work program: Set your own schedule and location (as appropriate). - Principal program: Earn the opportunity to become an owner of the firm. - Flexible paid time off/vacation: Take time off when it makes sense for you and your team. - Career development: Explore a wide range of learning and growth opportunities within and across industries. - Health, life, vision, and dental insurance: Cover all your medical bases. - Paid sick time, retirement plan, fitness reimbursement, pet insurance, identity protection, technology stipend, employee assistance program, and more! Presenting Opportunities and Challenges at Every Turn... As a firm that recognizes the importance of developing top talent from within, our employees have access to a wide range of training and coaching programs and are rewarded for their achievements through our excellent benefits package and competitive salaries. Our vision: http://woolpert.com/about-us/ Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c) To all agencies: Please, no phone calls or emails to any employee of Woolpert or any of our subsidiaries about this requisition. All resumes submitted by search firms/employment agencies to any employee at Woolpert via-email, the internet or in any form and/or method will be deemed the sole property of Woolpert, unless such search firms/employment agencies were engaged by Woolpert's Talent Acquisition Team for this requisition and a valid agreement is in place. In the event a candidate who was submitted outside of Woolpert's applicant process is hired, no fee or payment of any kind will be paid. #LI-MH1 #LI-Remote Base pay offered may vary depending on job-related knowledge, skills, and experience. Pay Range $75,400—$82,000 USD Find out more about what Woolpert has to offer here: http://woolpert.com/about-us/ Woolpert is an equal-opportunity employer. Woolpert is committed to the full inclusion of all individuals. We recruit, train, compensate, and promote regardless of race, religion, color, national origin, sex, disability, age, veteran status, and other protected status as required by applicable law. You may view more about EEO on our website: Equal-Employment-Opportunity-The-Law.pdf and EEO is the Law Poster Supplement. Applicants who require an accommodation throughout the application and interview process should request this in advance by contacting askhr@woolpert.com. If you need to reschedule or cancel your interview, please reach out to your recruiter by contacting recruiting@woolpert.com. To all agencies: Please, no phone calls or emails to any employee of Woolpert or any of our subsidiaries about this requisition. All resumes submitted by search firms/employment agencies to any employee at Woolpert via email, the internet, or in any form and/or method will be deemed the sole property of Woolpert, unless such search firms/employment agencies were engaged by Woolpert's Talent Acquisition Team for this requisition and a valid agreement is in place. In the event a candidate who was submitted outside of Woolpert's applicant process is hired, no fee or payment of any kind will be paid.

FIELD SERVICE ENGINEER About Oxford Instruments Our purpose is to accelerate the breakthroughs that create a brighter future for our world. Our technology and scientific expertise enable our customers to discover and bring to market exciting new advances that drive human progress. We aim to be the scientific instrumentation partner in every significant lab and production facility across the world LOCATION REMOTE – North America-based – Northeastern USA (New York/ New Jersey Area). Candidates must reside within reasonable travel time (typically 60 minutes) of a major airport to support frequent weekday travel to customer sites. THE ROLE Represent Oxford Instruments by delivering world-class technical support, installation, and maintenance of complex microscopy systems throughout North and South America. This role demands a hands-on problem solver with strong technical acumen, clear communication skills, and a proactive mindset. You’ll collaborate across teams, escalate issues when needed, and maintain detailed documentation to support continuous improvement. With extensive travel across customer sites, you’ll play a critical role in driving customer satisfaction and advancing cutting-edge materials characterization technologies. KEY RESPONSIBILITIES System Installation & Commissioning - - Lead the installation and commissioning of assigned systems and options, ensuring full compliance with factory specifications. Perform “User Familiarization” Training at installations. Preventive & Corrective Maintenance - - Execute scheduled and emergency maintenance with precision. Diagnose root causes beyond surface-level symptoms and validate repairs against stringent performance benchmarks for spectral resolution, indexing accuracy, and detector calibration. Customer Engagement & Technical Training - - Build trust and long-term relationships through responsive communication and hands-on training. Empower customers to operate and maintain their systems confidently across key analytical workflows. Advanced Troubleshooting - - Resolve complex hardware and software issues using specialized tools. Provide remote support when needed to minimize downtime and maximize uptime. Calibration & System Upgrades - - Calibrate critical components and implement performance-enhancing upgrades to ensure optimal system reliability and throughput. REQUIRED QUALIFICATIONS & EXPERIENCE Education & Industry Background - Bachelor’s degree in Electrical Engineering, Mechanical Engineering, Physics, Materials Science, Life Science or a related technical field. - 3–5 years of field service experience in the microscopy or analytical instrumentation industry. Diagnostics & Technical Tools - Proficient with diagnostic instruments: Digital multimeters, Oscilloscopes. - Strong interest in computer hardware architecture, system components, and familiar with the configuration, optimization, and troubleshooting of the Windows operating system. - Ability to read and interpret mechanical, electrical, and system integration schematics. - Hold a valid driver’s license and safe driving record, passport, and ability to travel independently. - Must be physically agile and comfortable working in confined or awkward spaces. - Capable of independently lifting and handling equipment weighing up to 50 lbs. - Able to commit to extensive weekday travel to support customer installations and service needs, Monday through Friday. Compensation In accordance with Massachusetts law, the expected salary for this full-time, benefited position is between $90,000-$110,000. The actual compensation will be determined considering factors such as relevant skills and experience and other factors permitted by law PREFERRED SKILLS & ATTRIBUTES Platform & Component Experience - Hands-on experience with advanced microscopy imaging techniques, including Atomic Force Microscopy (AFM), Scanning Electron Microscopy (SEM), Fluorescence, and Confocal microscopy. - Proficient in calibration, optimization, and maintenance of scientific imaging systems to ensure accurate performance and high-quality data acquisition. - Skilled in configuring and troubleshooting imaging acquisition software for optimal workflow and image fidelity. Work Ethic & Collaboration - Strong manual dexterity and ability to maintain a clean, organized workspace. - Proactive problem-solving and openness to continuous learning. - Effective communicator with strong listening skills. - Adaptable to evolving technologies and customer needs. - Comfortable working independently or as part of a team. WHAT SETS YOU APART: COMMITMENT TO SERVICE EXCELLENCE - Passion for solving complex technical challenges with precision and care. - Proactive in anticipating customer needs and delivering timely, high-quality solutions. - Builds trust through clear communication and confident issue resolution. - Eager to learn, grow, and collaborate to uphold the highest standards of service. #LI-NS1

Field Service Engineer - Plasma Technology About Oxford Instruments Our purpose is to accelerate the breakthroughs that create a brighter future for our world. Our technology and scientific expertise enable our customers to discover and bring to market exciting new advances that drive human progress. We aim to be the scientific instrumentation partner in every significant lab and production facility across the world Location REMOTE – North America -based – Northeastern, USA. Candidates must reside within reasonable travel time (typically 60 minutes) of a major airport to support frequent weekday travel to customer sites. The Role Represent Oxford Instruments by delivering world-class technical support, installation, and maintenance for plasma etch and deposition systems (e.g., PlasmaPro, FlexAL, Estrelas etcher). This role demands a hands-on problem solver with strong technical acumen, clear communication skills, and a proactive mindset. You’ll collaborate across teams, escalate issues when needed, and maintain detailed documentation to support continuous improvement. With extensive travel across customer sites, you’ll play a critical role in driving customer satisfaction and advancing cutting-edge semiconductor technologies. Key Responsibilities • System Installation & Commissioning Lead the installation and commissioning of advanced plasma etch and deposition systems (RIE, CVD, ICP, ICPCVD, ALE, ALD), ensuring full compliance with customer specifications, cleanroom standards, and process readiness. • Preventive & Corrective Maintenance Execute scheduled and emergency maintenance with precision. Diagnose root causes beyond surface-level symptoms and validate repairs against stringent vacuum tolerances, leak-up rates, and process benchmarks. • Customer Engagement & Technical Training Build trust and long-term relationships through responsive communication and hands-on training. Empower customers to operate and maintain systems confidently across key processes. • Advanced Troubleshooting Resolve complex hardware, and software issues using specialized tools (vacuum leak detectors, RF power meters, DVMs, LCR meters, multimeters). Provide remote support when needed to minimize downtime and maximize uptime. • Calibration & System Upgrades Calibrate critical components (AMUs, RF Generators, APCs, MFCs) and implement performance-enhancing upgrades (turbo pumps, PLCs, breakers) to ensure optimal system reliability and throughput. Required Qualifications & Experience • Education & Industry Background o Bachelor’s degree in Electrical Engineering, Mechanical Engineering, Physics, or a related technical field. o Equivalent hands-on experience in semiconductor equipment service may substitute. o 3–5 years of field service experience in the semiconductor industry, with a focus on plasma etch and deposition systems. o Familiarity with cleanroom operations and safety protocols. • Vacuum & Power Systems o Hands-on experience with vacuum technologies: turbo pumps, cryo pumps, roughing pumps. o Skilled in troubleshooting 208V electrical systems and 24V control subsystems Experience with RF power components and pneumatically driven • Diagnostics & Technical Tools o Proficient with diagnostic instruments:  Vacuum leak detectors  RF power meters  DVMs, LCR meters, multimeters, megohm meters o Ability to read and interpret mechanical, pneumatic, and electrical schematics and plumbing diagrams.• Process Knowledgeo Strong understanding of RF theory and inductively coupled plasma (ICP) systems. o Familiarity with semiconductor processes: RIE, PECVD, ICP, ALD. • Physical & Travel Requirements o Hold a valid driver’s license and safe driving record, passport, and ability to travel independently. o Must be physically agile and comfortable working in confined or awkward spaces. o Capable of independently lifting and handling equipment weighing up to 50 lbs. o Able to commit to extensive weekday travel to support customer installations and service needs, Monday through Friday Preferred Skills & Attributes • Platform & Component Experience o Experience with Brooks platforms, Pfeiffer/Edwards pumping systems, and MKS components. o Knowledge of calibration and optimization of APCs and MFCs. • Work Ethic & Collaboration o Strong manual dexterity and ability to maintain a clean, organized workspace in cleanroom attire. o Proactive problem-solving and openness to continuous learning. o Effective communicator with strong listening skills. o Adaptable to evolving technologies and customer needs. o Comfortable working independently or as part of a team. What Sets You Apart: Commitment to Service Excellence • Passion for solving complex technical challenges with precision and care. • Proactive in anticipating customer needs and delivering timely, high-quality solutions. • Builds trust through clear communication and confident issue resolution. • Eager to learn, grow, and collaborate to uphold the highest standards of service Compensation In accordance with Massachusetts law, the expected salary for this full-time, benefited position is between $90,000 - $110,000. The actual compensation will be determined considering factors such as relevant skills and experience and other factors permitted by law