Daimler Truck

Role Description Provide dealer/distributors with aftermarket parts management support in the areas of parts sales, customer service, and business performance. Assist dealer/distributors in implementing programs and growing parts sales. This District Parts Manager (DPM) position will work closely with DPM's in abutting regions to support dealer groups with AOR's that cross regional boundaries. Territory: Quebec Region Dealers Location: Quebec What You Drive at DTNA - Improve operational performance of parts department at the dealers/distributor level. - Initiate innovative methods of changing dealer/distributor behavior to meet national aftermarket standards of parts performance. - Conduct operations audits and provide recommendations for corrective action based on formal analysis of results. - Establish harmonious relationship between Dealer/Distributor Principal and Parts Manager. - Work closely with Dealer Principal to maintain total dealer/distributor commitment to aftermarket parts objectives. - Provide headquarters staff with ongoing field intelligence on program effectiveness, training requirements, market trends, end-customer behavior, and competitive activities. - Provide management advice to dealer/distributor personnel to realize marketing and financial goals in parts. - Recommend changes in facilities, personnel, and business planning as required. - Conduct financial analysis of dealer/distributor parts business and make recommendations for improvements. - Assist dealer/distributor personnel in the development of an annual business plan for parts. - Actively promote and assist dealer/distributor parts sales efforts on a regular basis. - Initiate the development of sales and merchandising programs on dealer/distributor level. - Monitor territory performance and modify sales plans to ensure individual and DTNA sales targets are achieved. - Regularly call on end customers with dealers/distributor sales/service personnel. - Analyze customer needs to determine effectiveness of aftermarket's support to end customers. - Analyze dealer/distributor systems requests and questions to determine complexity of issues. - Analyze and forward dealer/distributor requests for technical/managerial training. - Actively promote and support headquarters training programs and deliver personalized, on-site training as required. - Serve as technical consultant concerning all company and dealer/distributor related systems activities. - Provide training and liaison between headquarters IT staff and dealer/distributor personnel as required. - Elevate dealer/distributor sales effectiveness by deploying current DTNA sales programs. - L4 DPM responsibilities include managing a large territory with a current average of approx. 30 locations in the district. Qualifications - BS/BA +8 years of professional experience (or 3 years of direct relevant experience) or 12 years of relevant experience in lieu of degree. - Proven expertise in Microsoft Office. - Strong oral and written communication skills and presentation skills. - Ability to work at all levels of the organization and with cross-functional areas. - Ability to work and prioritize tasks independently. - Strong sales track record and product sales background. - Strong analytical skills. - Ability to travel 50% or more required. - Candidate must reside in Quebec. - Must be fluent in French and English, required. Exceptional Candidates Might Have - Working knowledge of DTNA's Paragon parts system. - Working knowledge of Salesforce. - Working knowledge of Tableau. - Working knowledge of Excelerator. - Experience with SKUgle. Benefits - Starting salary range of $128,000 - $164,000 CAD. - Annual variable pay bonus program. - Eligible for the use of a company vehicle. - 401k company contribution with company match up to 6% and non-elective company contribution of 3 - 7% depending on age. - Starting at 4 weeks paid vacation. - 13+ calendar holidays. - 8 weeks paid parental leave. - Employee assistance program. - Comprehensive health care plans and wellness programs. - Onsite fitness (at some locations). - Tuition assistance and volunteer paid time off. - Short-term and long-term disability plans.

Inside the Role This role involves providing onsite support to customers and service partners in the assigned West Coast area. The technician will be responsible for making repairs to coach-side issues like electrical, HVAC, suspension, chassis, and interior systems. They will also write damage and special incident reports on customer complaints and forward these to the Product Support Manager. The technician will also be responsible for completing recalls and product campaigns. Candidates must be located in Western Region territory, which includes: CA, OR, WA, AZ, UT, ID, and MT Posting Information We provide a scheduled posting end date to assist our candidates with their application planning. While this date reflects our latest plans, it is subject to change, and postings may be extended or removed earlier than expected. We Take Care of Our Team Position offers a starting salary range of $95,000 - $121,000 USD Pay offered dependent on knowledge, skills, and experience Benefits include annual bonus program; 401k company contribution with company match up to 6% as well as non-elective company contribution of 3 - 7% depending on age; starting at 4 weeks paid vacation; 15 calendar holidays; 8 weeks paid parental leave; employee assistance program; comprehensive healthcare plans and wellness programs; onsite fitness (at some locations); tuition assistance and volunteer paid time off; short-term and long-term disability plans. What you drive at DCNA - Advise and support customers in an assigned area for all service and maintenance topics. - Maintain active, timely and accurate CRM records (Novis), reports and applicable logs. - Work in effective, efficient partnership with product support manager and sales colleagues to achieve overall team targets - Analyze customer complaints and write damage and special incident reports. Collaborate with product support manager to track and resolve these complaints. - Maintain and stock a service vehicle with appropriate tools and parts to complete field repairs. - Support service partners in the degeneration of campaigns and recalls. - Instruct the service personnel from customers in all service and maintenance topics. - In collaboration with the product support manager, develop and test repair solutions as well as installation instructions (service bulletins) for the elimination of customer complaints - Complete recall and campaign work on company and customer vehicles. ​ Knowledge You Should Bring  - Bachelor’s degree in related field, or 6 years of relevant experience in lieu of degree. - 2-4 years of relevant experience in automotive industry - Excellent communication, presentation, interpersonal, problem-solving, and organizational skills. Proficient in MS Office, typical computer systems / skills - High level of personal and professional integrity, honesty and accountability. - Ability to travel regionally and internationally - An attached resume is required Exceptional Candidates Might Have  - Understanding and ability to understand and to explain complex technical product in detail - Outstanding customer service experience. - CDL with P endorsement a plus #LI-LL1 #LI-Remote Where We Work This position is open to applicants who can work in (or relocate to) the following location(s)- Jacksonville, FL US. Relocation assistance is not available for this position. Schedule Type: Remote At Daimler Truck North America, we recognize our world is changing faster than ever before. By listening to the needs of today, we’re building to solve with cutting-edge solutions in sustainability and future driving technology across electric, hydrogen and autonomous. These solutions, backed by years of innovative success and achievement, continue DTNA’s legacy as the undisputed industry leader. Our evolving brand portfolio is second to none, including Freightliner Trucks, Western Star, Demand Detroit, Thomas Built Buses, Freightliner Custom Chassis, and Financial Services. Together, we work as one team towards our envisioned future – building a cleaner, safer and more efficient tomorrow for all. That is what we are working toward - for all who keep the world moving. Additional Information - This position is not open for Visa sponsorship or to existing Visa holders - Applicants must be legally authorized to work permanently in the country the position is located in at the time of application - Final candidate must successfully complete a criminal background check - Final candidate may be required to successfully complete a pre-employment drug screen - Contractors, professional services, or other contingent workers should confirm with their local agency if they are eligible to apply for FTE positions - EEO - Disabled/Veterans Daimler Truck North America is committed to workforce inclusion and providing an environment where equal employment opportunities are available to all applicants and employees without regard to race, color, sex (including pregnancy), religion, national origin, age, marital status, family relationship, disability, sexual orientation, gender identity and expression (including transgender and transitioning status), genetic information, or veteran status. For an accommodation or special assistance with applying for a posted position, please contact our Human Resources department at 503-745-8982 or toll free 800-206-3369. For TTY/TDD enabled call 503-745-2137 or toll free 866-355-6935.

Inside the Role Perform on-site financial reviews and operational reviews of dealerships and fleet customers for Daimler Truck Financial Services in order to provide an independent evaluation of the audit subjects’ balance sheet and overall operations for lending purposes. The audits are conducted to determine the integrity of the customers financial reporting, the effectiveness of policies and procedures, and the security of Daimler Truck Financial Services' collateral interest. Provide feedback of potential problem areas, such as internal control weaknesses, undercapitalization, and inaccurate financial statements. Posting Information We provide a scheduled posting end date to assist our candidates with their application planning. While this date reflects our latest plans, it is subject to change, and postings may be extended or removed earlier than expected. We Take Care of Our Team Travel Requirement - 75% Pay offered dependent on knowledge, skills, and experience. Benefits include an annual bonus program; Pension retirement program with company contribution of 8% for wages, commissions, and bonus (combined with a 10% employee contribution limit); 4 weeks paid vacation to start (vacation entitlement increases with service); 13+ calendar holidays; Parental leave top-up to 80% (standard) and 55% (extended); Healthcare plan; Life insurance plan (company paid with additional options); Short-Term and Long-Term Disability program. What You Drive at DTFS - Lead and perform on-site Limited Financial Reviews (LFR), Financial Review and Analysis (FRA), and Bank Cut-Off (BCO) financial audits of dealerships and fleet trucking customers’ balance sheets in accordance with Generally Accepted Accounting Principles (GAAP), with emphasis on working capital, net worth, and net cash & vehicle equity. - Evaluate accuracy of accounting entries and adequacy of internal control systems, operating policies, and procedures. - Perform Pledge & Lease Line Audits of Daimler Truck Financial (DTF) customers to evaluate adequacy of internal control systems, operating policies, procedures, and compliance with DTF loan requirements. - Prepare audit reports detailing relevant audit findings and present to internal credit management as well as dealership/fleet management. - Prepare engagement letters to be sent to the dealers or fleet customers and perform the on-site inventory audit. - Determine the overall financial condition of the dealership/fleet customer at the time of the review by confirming net worth and working capital. - Provide customer with useful insights into the dealership’s financial activities and ultimately attest to the dealership’s ability to meet its outstanding financial obligations, as well as to obtain early warnings of potential problem areas, such as undercapitalization and inaccurate financial statements. - Participate in department projects and other duties as required. Knowledge You Should Bring - BS/BA and prefer 2-4 years of relevant experience or 6 years of relevant experience in lieu of degree. - 1 year of Accounting experience; or 2 years of Financial Audit experience. - Ability to speak, read, and write in English and French required. - Thorough understanding of accounting principles, especially GAAP. - Ability to collect data and establish facts and identify trends and variances. - Ability to integrate information from a variety of sources with varied levels of complexity. - Proficient in Microsoft Word and Excel. - Comfortable communicating complex information clearly and effectively across diverse audiences. Exceptional Candidates Might Have - 3 years of work experience in Dealer Credit or Fleet Credit. Where We Work This position is open to applicants who can work in (or relocate to) the following location(s)- Mississauga, ON CA. Relocation assistance is not available for this position. Schedule Type: Remote Daimler Truck Financial is the captive financial services provider for the Daimler Trucks North America family of commercial vehicle products, including Freightliner Trucks, Western Star, SelecTrucks, Sprinter Vans, Thomas Built Buses and Fuso. We have specialized in financing commercial vehicles for more than 40 years. This proven experience gives us critical insights into helping businesses overcome challenges unique to the trucking industry. Additionally, we offer a range of financing solutions that can be customized to meet each individual business's needs, from owner-operators to large fleet managers and nearly every venture in-between. To achieve our goal of being the first-choice provider of vehicle financial products and services that support our brands, dealers and customers, we are looking for talented, diverse and inspired people with the skills, experience and innovative spirit to provide a first-class experience at every turn. We are committed to providing a great workplace environment that fosters a culture of openness, support and camaraderie. Our employee programs and benefits are reflective of our values and are designed to promote growth, balance and wellness in many aspects of your career and life. Additional Information - Applicants must be legally authorized to work permanently in the country of posting - Final candidate must successfully complete a criminal background check - Contractors, professional services, or other contingent workers should confirm with their local agency if they are eligible to apply for FTE positions - EEO - Disabled/Veterans Daimler Truck Financial Services is committed to workforce inclusion and providing an environment where equal employment opportunities are available to all applicants and employees without regard to race, color, sex (including pregnancy), religion, national origin, age, marital status, family relationship, disability, sexual orientation, gender identity and expression (including transgender and transitioning status), genetic information, or veteran status. For an accommodation or special assistance with applying for a posted position, please contact our Human Resources department at 503-745-8982 or toll free 800-206-3369. For TTY/TDD enabled call 503-745-2137 or toll free 866-355-6935

Inside the Role Face-to-face selling to new channel partners/distributors and cross/up/repeat sales to existing channel partners/distributors. Maintains and expands existing relationships with organizations distributing products, services and/or solutions. Develops and delivers product demonstrations, sales bids and presentations to channel partners/distributors and may also train channel partner/distributor sales personnel in product use and sales techniques. Manages the relationship with the channel partners/distributors. Posting Information We provide a scheduled posting end date to assist our candidates with their application planning. While this date reflects our latest plans, it is subject to change, and postings may be extended or removed earlier than expected. We Take Care of Our Team Position offers a starting salary range of $128,000.00 - $164,00.00 USD Pay offered dependent on knowledge, skills, and experience​ ​ Benefits include annual variable pay bonus program; eligible for the use of a company vehicle; 401k company contribution with company match up to 8% as well as non-elective company contribution of 3 - 7% depending on age.; starting at 4 weeks paid vacation; 13+ calendar holidays; 8 weeks paid parental leave; employee assistance program; comprehensive health care plans and wellness programs; onsite fitness (at some locations); tuition assistance and volunteer paid time off; short-term and long-term disability plans What You Drive at DTNA - Promote the sale of Freightliner Trucks and Western Star Trucks within, through direct dealer and customer contact. - Work with dealers and customers to understand transactional details around the purchase or lease of commercial vehicles, and make logical and supportable pricing recommendations. - Assist dealers in planning and achievement of sales objectives. - Monitor and report district dealer and region dealer sales performance. - Assist dealer management with sales forecasts, budgets, inventory planning, training and achievement of sales objectives. - Effectively communicate and serve as liaison between dealers / customers and support departments. - Assist dealers with schedule and other sales coordination activities. - Will be required to manage dealer and Top 50 volume allocation and enforce Dealer Reservation System (DRS) policies and guidelines. - Provide technical sales and/or business management expertise to resolve difficult situations or conditions. - Provide information with facing field managers in Parts, Service and Distribution Development. - Ensure that every effort is made to develop and coach dealers in ways that will maximize their efficiency and profitability. - District 15 area of responsibility includes: Central California, Oregon, Washington, Western ID, Alaska and Hawai'i - This position will be open to anyone willing to relocate and domicile within the district. Strong preference for the candidate to be based in the Portland area, but will consider other locations within district territory. These positions are eligible for relocation into the designated territory. Knowledge You Should Bring - BS/BA and 8 years of relevant experience is required - At least 2 years of group leader, supervisory, or project lead experience, or 2 years field experience - Strong customer relationship development and management - Ability to manage through conflict in a respectful and professional manner - Ability to drive purchase decisions that favor our brand - Ability to provide product presentations and answer questions of dealers and customers - Ability to structure commercial vehicle transactions - This is a field deployed position and requires self management skills as it relates to travel, time and managing priorities - Excellent attention to detail and strong follow through is - Excellent written and verbal communication skills is - Proficiency in PowerPoint and Excel - Expect up to 75% travel - An attached resume is required Exceptional Candidates Might Have - Master's Degree preferred - Customer-facing or dealer-facing experience - Prior sales or account management experience - Product knowledge - Well-developed situational awareness in front of dealers and customers and peers #LI-Remote #LI-RR1 Where We Work This position is open to applicants who can work in (or relocate to) the following location(s)- Portland, OR US. Relocation assistance for this position is available when the selected candidate meets eligibility criteria. Schedule Type: Remote At Daimler Truck North America, we recognize our world is changing faster than ever before. By listening to the needs of today, we’re building to solve with cutting-edge solutions in sustainability and future driving technology across electric, hydrogen and autonomous. These solutions, backed by years of innovative success and achievement, continue DTNA’s legacy as the undisputed industry leader. Our evolving brand portfolio is second to none, including Freightliner Trucks, Western Star, Demand Detroit, Thomas Built Buses, Freightliner Custom Chassis, and Financial Services. Together, we work as one team towards our envisioned future – building a cleaner, safer and more efficient tomorrow for all. That is what we are working toward - for all who keep the world moving. Additional Information - This position is not open for Visa sponsorship or to existing Visa holders - Applicants must be legally authorized to work permanently in the country the position is located in at the time of application - Final candidate must successfully complete a criminal background check - Final candidate may be required to successfully complete a pre-employment drug screen - Contractors, professional services, or other contingent workers should confirm with their local agency if they are eligible to apply for FTE positions - EEO - Disabled/Veterans Daimler Truck North America is committed to workforce inclusion and providing an environment where equal employment opportunities are available to all applicants and employees without regard to race, color, sex (including pregnancy), religion, national origin, age, marital status, family relationship, disability, sexual orientation, gender identity and expression (including transgender and transitioning status), genetic information, or veteran status. For an accommodation or special assistance with applying for a posted position, please contact our Human Resources department at 503-745-8982 or toll free 800-206-3369. For TTY/TDD enabled call 503-745-2137 or toll free 866-355-6935.

Inside the Role This role involves providing onsite support to customers and service partners in the assigned West Coast area. The technician will be responsible for making repairs to coach-side issues like electrical, HVAC, suspension, chassis, and interior systems. They will also write damage and special incident reports on customer complaints and forward these to the Product Support Manager. The technician will also be responsible for completing recalls and product campaigns. Candidates must be located in Western Region territory, which includes: CA, OR, WA, AZ, UT, ID, and MT Posting Information We provide a scheduled posting end date to assist our candidates with their application planning. While this date reflects our latest plans, it is subject to change, and postings may be extended or removed earlier than expected. We Take Care of Our Team Position offers a starting salary range of $78,000.00- $100,000.00 USD  Pay offered dependent on knowledge, skills, and experience​    Benefits include annual bonus program; 401k company contribution with company match up to 6% as well as non-elective company contribution of 3 - 7% depending on age; starting at 4 weeks paid vacation; 13+ calendar holidays; 8 weeks paid parental leave; employee assistance program; comprehensive healthcare plans and wellness programs; onsite fitness (at some locations); tuition assistance and volunteer paid time off; short-term and long-term disability plans.  What You Drive at DTNA - Advise and support customers in an assigned area for all service and maintenance topics. - Maintain active, timely and accurate CRM records (Novis), reports and applicable logs. - Work in effective, efficient partnership with product support manager and sales colleagues to achieve overall team targets - Analyze customer complaints and write damage and special incident reports. Collaborate with product support manager to track and resolve these complaints. - Maintain and stock a service vehicle with appropriate tools and parts to complete field repairs. - Support service partners in the degeneration of campaigns and recalls. - Instruct the service personnel from customers in all service and maintenance topics. - In collaboration with the product support manager, develop and test repair solutions as well as installation instructions (service bulletins) for the elimination of customer complaints - Complete recall and campaign work on company and customer vehicles. Knowledge You Should Bring  - Bachelor’s degree in related field, or 6 years of relevant experience in lieu of degree. - 2-4 years of relevant experience in automotive industry - Excellent communication, presentation, interpersonal, problem-solving, and organizational skills. Proficient in MS Office, typical computer systems / skills - High level of personal and professional integrity, honesty and accountability. - Ability to travel regionally and internationally - An attached resume is required Exceptional Candidates Might Have  - Understanding and ability to understand and to explain complex technical product in detail - Outstanding customer service experience. - CDL with P endorsement a plus #LI-Remote #LI-RR1 Where We Work This position is open to applicants who can work in (or relocate to) the following location(s)- Billings, MT US, Los Angeles, CA US, Phoenix, AZ US, Portland, OR US, Salt Lake City, UT US, Seattle, WA US. Relocation assistance is not available for this position. Schedule Type: Remote At Daimler Truck North America, we recognize our world is changing faster than ever before. By listening to the needs of today, we’re building to solve with cutting-edge solutions in sustainability and future driving technology across electric, hydrogen and autonomous. These solutions, backed by years of innovative success and achievement, continue DTNA’s legacy as the undisputed industry leader. Our evolving brand portfolio is second to none, including Freightliner Trucks, Western Star, Demand Detroit, Thomas Built Buses, Freightliner Custom Chassis, and Financial Services. Together, we work as one team towards our envisioned future – building a cleaner, safer and more efficient tomorrow for all. That is what we are working toward - for all who keep the world moving. Additional Information - This position is not open for Visa sponsorship or to existing Visa holders - Applicants must be legally authorized to work permanently in the country the position is located in at the time of application - Final candidate must successfully complete a criminal background check - Final candidate may be required to successfully complete a pre-employment drug screen - Contractors, professional services, or other contingent workers should confirm with their local agency if they are eligible to apply for FTE positions - EEO - Disabled/Veterans Daimler Truck North America is committed to workforce inclusion and providing an environment where equal employment opportunities are available to all applicants and employees without regard to race, color, sex (including pregnancy), religion, national origin, age, marital status, family relationship, disability, sexual orientation, gender identity and expression (including transgender and transitioning status), genetic information, or veteran status. For an accommodation or special assistance with applying for a posted position, please contact our Human Resources department at 503-745-8982 or toll free 800-206-3369. For TTY/TDD enabled call 503-745-2137 or toll free 866-355-6935.