Field Service Engineer - Plasma Technology About Oxford Instruments Our purpose is to accelerate the breakthroughs that create a brighter future for our world. Our technology and scientific expertise enable our customers to discover and bring to market exciting new advances that drive human progress. We aim to be the scientific instrumentation partner in every significant lab and production facility across the world Location REMOTE – North America -based – Northeastern, USA. Candidates must reside within reasonable travel time (typically 60 minutes) of a major airport to support frequent weekday travel to customer sites. The Role Represent Oxford Instruments by delivering world-class technical support, installation, and maintenance for plasma etch and deposition systems (e.g., PlasmaPro, FlexAL, Estrelas etcher). This role demands a hands-on problem solver with strong technical acumen, clear communication skills, and a proactive mindset. You’ll collaborate across teams, escalate issues when needed, and maintain detailed documentation to support continuous improvement. With extensive travel across customer sites, you’ll play a critical role in driving customer satisfaction and advancing cutting-edge semiconductor technologies. Key Responsibilities • System Installation & Commissioning Lead the installation and commissioning of advanced plasma etch and deposition systems (RIE, CVD, ICP, ICPCVD, ALE, ALD), ensuring full compliance with customer specifications, cleanroom standards, and process readiness. • Preventive & Corrective Maintenance Execute scheduled and emergency maintenance with precision. Diagnose root causes beyond surface-level symptoms and validate repairs against stringent vacuum tolerances, leak-up rates, and process benchmarks. • Customer Engagement & Technical Training Build trust and long-term relationships through responsive communication and hands-on training. Empower customers to operate and maintain systems confidently across key processes. • Advanced Troubleshooting Resolve complex hardware, and software issues using specialized tools (vacuum leak detectors, RF power meters, DVMs, LCR meters, multimeters). Provide remote support when needed to minimize downtime and maximize uptime. • Calibration & System Upgrades Calibrate critical components (AMUs, RF Generators, APCs, MFCs) and implement performance-enhancing upgrades (turbo pumps, PLCs, breakers) to ensure optimal system reliability and throughput. Required Qualifications & Experience • Education & Industry Background o Bachelor’s degree in Electrical Engineering, Mechanical Engineering, Physics, or a related technical field. o Equivalent hands-on experience in semiconductor equipment service may substitute. o 3–5 years of field service experience in the semiconductor industry, with a focus on plasma etch and deposition systems. o Familiarity with cleanroom operations and safety protocols. • Vacuum & Power Systems o Hands-on experience with vacuum technologies: turbo pumps, cryo pumps, roughing pumps. o Skilled in troubleshooting 208V electrical systems and 24V control subsystems Experience with RF power components and pneumatically driven • Diagnostics & Technical Tools o Proficient with diagnostic instruments:  Vacuum leak detectors  RF power meters  DVMs, LCR meters, multimeters, megohm meters o Ability to read and interpret mechanical, pneumatic, and electrical schematics and plumbing diagrams.• Process Knowledgeo Strong understanding of RF theory and inductively coupled plasma (ICP) systems. o Familiarity with semiconductor processes: RIE, PECVD, ICP, ALD. • Physical & Travel Requirements o Hold a valid driver’s license and safe driving record, passport, and ability to travel independently. o Must be physically agile and comfortable working in confined or awkward spaces. o Capable of independently lifting and handling equipment weighing up to 50 lbs. o Able to commit to extensive weekday travel to support customer installations and service needs, Monday through Friday Preferred Skills & Attributes • Platform & Component Experience o Experience with Brooks platforms, Pfeiffer/Edwards pumping systems, and MKS components. o Knowledge of calibration and optimization of APCs and MFCs. • Work Ethic & Collaboration o Strong manual dexterity and ability to maintain a clean, organized workspace in cleanroom attire. o Proactive problem-solving and openness to continuous learning. o Effective communicator with strong listening skills. o Adaptable to evolving technologies and customer needs. o Comfortable working independently or as part of a team. What Sets You Apart: Commitment to Service Excellence • Passion for solving complex technical challenges with precision and care. • Proactive in anticipating customer needs and delivering timely, high-quality solutions. • Builds trust through clear communication and confident issue resolution. • Eager to learn, grow, and collaborate to uphold the highest standards of service Compensation In accordance with Massachusetts law, the expected salary for this full-time, benefited position is between $90,000 - $110,000. The actual compensation will be determined considering factors such as relevant skills and experience and other factors permitted by law

FIELD SERVICE ENGINEER About Oxford Instruments Our purpose is to accelerate the breakthroughs that create a brighter future for our world. Our technology and scientific expertise enable our customers to discover and bring to market exciting new advances that drive human progress. We aim to be the scientific instrumentation partner in every significant lab and production facility across the world LOCATION REMOTE – North America-based – California, USA (Bay Area). Candidates must reside within reasonable travel time (typically 60 minutes) of a major airport to support frequent weekday travel to customer sites. THE ROLE Represent Oxford Instruments by delivering world-class technical support, installation, and maintenance of complex microscopy systems throughout North and South America. This role demands a hands-on problem solver with strong technical acumen, clear communication skills, and a proactive mindset. You’ll collaborate across teams, escalate issues when needed, and maintain detailed documentation to support continuous improvement. With extensive travel across customer sites, you’ll play a critical role in driving customer satisfaction and advancing cutting-edge materials characterization technologies. KEY RESPONSIBILITIES System Installation & Commissioning - - Lead the installation and commissioning of assigned systems and options, ensuring full compliance with factory specifications. Perform “User Familiarization” Training at installations. Preventive & Corrective Maintenance - - Execute scheduled and emergency maintenance with precision. Diagnose root causes beyond surface-level symptoms and validate repairs against stringent performance benchmarks for spectral resolution, indexing accuracy, and detector calibration. Customer Engagement & Technical Training - - Build trust and long-term relationships through responsive communication and hands-on training. Empower customers to operate and maintain their systems confidently across key analytical workflows. Advanced Troubleshooting - - Resolve complex hardware and software issues using specialized tools. Provide remote support when needed to minimize downtime and maximize uptime. Calibration & System Upgrades - - Calibrate critical components and implement performance-enhancing upgrades to ensure optimal system reliability and throughput. REQUIRED QUALIFICATIONS & EXPERIENCE Education & Industry Background - Bachelor’s degree in Electrical Engineering, Mechanical Engineering, Physics, Materials Science, Life Science or a related technical field. - 3–5 years of field service experience in the microscopy or analytical instrumentation industry. Diagnostics & Technical Tools - Proficient with diagnostic instruments: Digital multimeters, Oscilloscopes. - Strong interest in computer hardware architecture, system components, and familiar with the configuration, optimization, and troubleshooting of the Windows operating system. - Ability to read and interpret mechanical, electrical, and system integration schematics. - Hold a valid driver’s license and safe driving record, passport, and ability to travel independently. - Must be physically agile and comfortable working in confined or awkward spaces. - Capable of independently lifting and handling equipment weighing up to 50 lbs. - Able to commit to extensive weekday travel to support customer installations and service needs, Monday through Friday. PREFERRED SKILLS & ATTRIBUTES Platform & Component Experience - Hands-on experience with advanced microscopy imaging techniques, including Atomic Force Microscopy (AFM), Scanning Electron Microscopy (SEM), Fluorescence, and Confocal microscopy. - Proficient in calibration, optimization, and maintenance of scientific imaging systems to ensure accurate performance and high-quality data acquisition. - Skilled in configuring and troubleshooting imaging acquisition software for optimal workflow and image fidelity. Work Ethic & Collaboration - Strong manual dexterity and ability to maintain a clean, organized workspace. - Proactive problem-solving and openness to continuous learning. - Effective communicator with strong listening skills. - Adaptable to evolving technologies and customer needs. - Comfortable working independently or as part of a team. Compensation In accordance with Massachusetts law, the expected salary for this full-time, benefited position is between $52.88/hr - $60.097/hr. The actual compensation will be determined considering factors such as relevant skills and experience and other factors permitted by law WHAT SETS YOU APART: COMMITMENT TO SERVICE EXCELLENCE - Passion for solving complex technical challenges with precision and care. - Proactive in anticipating customer needs and delivering timely, high-quality solutions. - Builds trust through clear communication and confident issue resolution. - Eager to learn, grow, and collaborate to uphold the highest standards of service.

• Execute all Level 1 installer roles and responsibilities, following our comprehensive documentation to uphold the highest standards of installation and service • Demonstrate exceptional organizational skills in handling project and service tickets, ensuring streamlined interaction and prompt updates in alignment with assignments • Exhibit a deep understanding of project scopes and service expectations taking full accountability for assigned tasks, and consistently delivering outstanding results • Assume leadership responsibilities by delegating tasks within the team’s capabilities, fostering a collaborative environment that encourages growth and productivity • When leading a team, mentor Level 1 installers, maintaining high standards, and actively seeking their feedback for continuous improvement • Establish and maintain regular and effective communication channels with Project Delivery Coordinators, Project Managers, and customers as needed, ensuring seamless project execution • Showcase expertise in working with nurse call systems, card access systems, and video surveillance products, contributing to the successful implementation of diverse projects • Pursue ongoing professional development opportunities, with a particular focus on leadership and communication skills, to further enhance contribution to the team • Skillfully perform Factory Authorized Testing (FAT) of products before installation, ensuring all systems meet the highest quality and performance standards • Demonstrate proficiency in system configuration and the successful commissioning of systems, providing clients with reliable and fully operational solutions • Embrace the flexibility of the role by willingly accepting additional job duties that may be assigned in the course of our business operations, further enriching the dynamics of this job description

We anticipate the application window for this opening will close on - 16 Mar 2026 At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You’ll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world. A Day in the Life We seek out and hire a diverse workforce at every level: We need fresh ideas and inclusive insights to continue to be an innovative industry leader —that’s why we make it a point to seek out, attract and develop employees who are patient-centric, passionate, and who represent the same wide variety of life experiences as our patients. This field-based role is responsible for the execution of US Cardiac Rhythm Management (CRM) field inventory strategies and initiatives to achieve Service, Inventory, Scrap, Obsolescence, Gains and Losses (SOGL) and Freight goals. This position acts as a district liaison for inventory topics between field-based employees (Sales Reps, Clinical Specialist, District Managers)/ Customers and the internal team (Global Supply Chain, Distribution, Customer Care, Marketing, Logistics, and IT) while reporting directly into the US CRM Field Inventory Analyst organization. This individual must be analytical, results oriented and highly organized with the ability to multi-task and have a readiness to adapt to changing field and departmental needs. The field inventory team will receive cross-training for the cardiovascular clinical specialist role and can transition to this cardiovascular clinical role as part of the standard career path. Responsibilities include: Field Inventory Management - Daily engagement with multiple internal and external business partners to coordinate inventory strategies. - Support inventory repositioning for emergent case needs, filling order from field, short date management, stagnant inventory management, cycle count completion and correction of inventory accuracy issues. - Partner with field-based District Service Managers, Clinicals Specialist, Sales Reps and District Managers to ensure the right product is the right place at the right time helping to execute the perfect patient and customer experience through daily coverage logistics. - Coordinate and execute Phase-In and Phase-Out activities for product launches including coordinating with other Medtronic employees on collection and accessing accounts/hospitals to place and remove inventory while ensuring support documents are accurate. - Mobilize inventory for supply constraints within the assigned district. - Collaborate with internal team of Customer Care Supply Chain Analyst and Field Inventory Program Managers to accelerate shared business objectives focused on mobilizing inventory. - Build credibility, trust, and respect from internal and external customers. - Looks for win-win solutions to meet BU needs while also driving the Field Inventory strategies. - Review and analyze data and proactively elevates issues; partners with stakeholders to drive action appropriately. - Take initiative by not only identifying opportunities/issues but also developing business cases and alternatives. - Communicate and facilitate the execution of inventory management initiatives with sales teams. Account Consignment Inventory Management - Proactively monitor and maintain inventory levels at customer accounts. - Conduct cycle counts of inventory at customer accounts as needed. - Ensure expired and short-dated units are identified, segregated, returned, and swapped out for longer-dated units in alignment with internal process and procedure. - Assist with resolving discrepant inventory levels at customer accounts. - Educate customers on inventory management requirements including care and handling, inventory level maintenance, Use-by-Date reviews, order placement, returns, swap-outs, and other processes as required. - Maintain effective relationships with Customer Care Supply Chain and Customer service operations to insure effective fulfillment of customer orders. - Assist sales field with obtaining signed Consignment Agreements (CA) and Inventory Schedules (IS). Other Job Duties - Provide regular on-call support for evenings and weekends when critical business needs arise. - Remote position that travels locally regularly including additional overnight or occasional flight travel. - Understands and adheres to FDA Regulations, quality and training requirements, SOPs, and Work Instructions—continually looking for opportunities to improve quality. - Stay current on internal training requirements and product knowledge. - Proactively propose ideas for process improvement and takes action to drive completion. - Meet deadlines and drive results; proactively communicate and reset expectations when timeline is not achievable. - Able to work flexible schedule as business needs dictate. Additional Information - This position will support the Lansing, Michigan territory. The ideal candidate would reside near Lansing to successfully support this district. - This role is 100% field-based, and candidates will be travelling locally for the majority of job duties. Candidates must be able to support overnight/long distance travel within the Lansing district when required (25-50%) - Must have valid driver’s license with clean record and subject to regular driver’s license review for compliance purposes. Must Have: Minimum Requirements - Bachelor’s degree required - Minimum of 2 years of relevant experience, or advanced degree with 0 years of experience Nice to Have - High aptitude for problem solving and troubleshooting. - Excellent communication, interpersonal and customer service skills - Experience with inventory management within supply chain or distribution environment - Self-motivated; can work with minimal supervision remotely traveling to key customers. - Ability to participate in numerous tasks and work multiple projects in a fast-paced environment. - Systems knowledge: Microsoft Excel, PowerPoint, Word, Visio, Salesforce, mStar - Ability to travel overnight on short notice as needed. - Interest and desire to grow into a clinical field-based role such as Clinical Specialist, Sales Rep, Field Inventory Analyst Manager, District Service Manager or District Sales Manager - Six Sigma Yellow, Green or Black Belt Certification - APICS CPIM/CSCP Certification - Strong analytical and problem-solving skills - Demonstrated negotiation/influence management skills--positively resolving conflict. - Demonstrated ability to communicate effectively and professionally (written and verbal) - Strong organizational and multi-tasking skills; Highly flexible to changing business needs. - Proven ability to produce consistent, detail oriented, high-quality work. - Ability to make sound decisions and drive action independently. - Ability to execute logically, calmly and efficiently in a chaotic and stressful environment. - Strong knowledge and understanding of supply chain-related regulatory requirements and ability to assess current procedures and resolve gaps. - Experience working in a regulated environment--ideally the medical device industry. - Proactively drives results. For Baccalaureate degrees earned outside of the United States, a degree that satisfies the requirements of 8 C.F.R. § 214.2(h)(4)(iii)(A) is required. Physical Job Requirements The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.  The physical demands described within the Responsibilities section of this job description are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. For Office Roles: While performing the duties of this job, the employee is regularly required to be independently mobile. The employee is also required to interact with a computer, and communicate with peers and co-workers. Contact your manager or local HR to understand the Work Conditions and Physical requirements that may be specific to each role. U.S. Work Authorization & Sponsorship At Medtronic, we are committed to fostering an environment where employees can thrive and make a meaningful impact. In alignment with our enterprise-wide workforce planning approach, U.S. work authorization sponsorship (H-1B, TN, J, etc.) is offered exclusively for Principal-level roles and above, where specialized expertise aligns with long-term business needs. Roles below the Principal level require candidates to possess unrestricted U.S. work authorization at the time of hire and for the duration of employment. Join us in our mission to alleviate pain, restore health, and extend life—where your unique background and perspective are valued. Benefits & Compensation Medtronic offers a competitive Salary and flexible Benefits Package A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage. Salary ranges for U.S (excl. PR) locations (USD):$66,400.00 - $99,600.00 This position is eligible for a short-term incentive called the Medtronic Incentive Plan (MIP). The base salary range is applicable across the United States, excluding Puerto Rico and specific locations in California. The offered rate complies with federal and local regulations and may vary based on factors such as experience, certification/education, market conditions, and location. Compensation and benefits information pertains solely to candidates hired within the United States (local market compensation and benefits will apply for others). The following benefits and additional compensation are available to those regular employees who work 20+ hours per week: Health, Dental and vision insurance, Health Savings Account, Healthcare Flexible Spending Account, Life insurance, Long-term disability leave, Dependent daycare spending account, Tuition assistance/reimbursement, and Simple Steps (global well-being program). The following benefits and additional compensation are available to all regular employees: Incentive plans, 401(k) plan plus employer contribution and match, Short-term disability, Paid time off, Paid holidays, Employee Stock Purchase Plan, Employee Assistance Program, Non-qualified Retirement Plan Supplement (subject to IRS earning minimums), and Capital Accumulation Plan (available to Vice Presidents and above, or subject to IRS earning minimums). Regular employees are those who are not temporary, such as interns. Temporary employees are eligible for paid sick time, as required under applicable state law, and the Employee Stock Purchase Plan. Please note some of the above benefits may not apply to workers in Puerto Rico. Further details are available at the link below: Medtronic benefits and compensation plans About Medtronic We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions. Our Mission — to alleviate pain, restore health, and extend life — unites a global team of 95,000+ passionate people. We are engineers at heart— putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary. Learn more about our business, mission, and our commitment to diversity here. It is the policy of Medtronic to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Medtronic will provide reasonable accommodations for qualified individuals with disabilities. If you are applying to perform work for Medtronic, Inc. (“Medtronic”) in any position which will involve performing at least two (2) hours of work on average each week within the unincorporated areas of Los Angeles County, you can find here a list of all material job duties of the specific job position which Medtronic reasonably believes that criminal history may have a direct, adverse and negative relationship potentially resulting in the withdrawal of a conditional offer of employment. Medtronic will consider for employment qualified job applicants with arrest or conviction records in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.