The Engineering Manager, Data & AI Platform is responsible for leading teams that build, operate, and evolve Blackbaud’s enterprise Data & AI platform—the foundation that powers analytics, data products, machine learning, and agent‑based experiences across the company. This role blends people leadership, platform ownership, and technical strategy. You will manage engineers working across modern data and AI infrastructure (Lakehouse, pipelines, feature services, ML enablement, observability, and governance), while ensuring the platform is scalable, secure, cost‑efficient, and product‑oriented. Success in this role requires strong engineering judgment, the ability to operate in ambiguity, and a passion for building platforms that accelerate teams and unlock business outcomes for the nonprofit sector. What You’ll Do - Own and evolve core Data & AI platform capabilities, including ingestion, transformation, lakehouse architecture, feature services, and AI/ML enablement layers. - Drive platform decisions aligned with Blackbaud’s Unified Data & AI Platform Strategy (modularity, interoperability, AI‑first design) - Partner with Architecture, Governance, and Security to ensure the platform meets trust, compliance, and Responsible AI standards. - Balance build vs. buy decisions, prioritizing core competencies while reducing operational complexity. - Lead teams to deliver high‑impact platform initiatives aligned to AOP priorities (legacy modernization, cloud migration, cost optimization, agent enablement). - Ensure platform reliability through operational excellence, including monitoring, incident management, and performance optimization. - Establish clear roadmaps, milestones, and success metrics for platform initiatives. - Hire, mentor, and grow high‑performing platform engineers across geographies. - Provide regular feedback, coaching, and career development aligned with Blackbaud’s people strategy. - Ensure every team member has clear goals, an active IDP, and opportunities to grow in modern Data & AI skills. - Collaborate closely with Product, Data Science, Analytics, and Product Engineering teams to ensure the platform accelerates—not blocks—delivery. - Influence standards and best practices across the Data Intelligence COE. What we'll want you to have: - 8+ years of experience in software, data, or platform engineering. - 3+ years of experience managing and developing engineering teams. - Hands‑on experience with modern data platforms (cloud data lakes/lakehouses, distributed processing, streaming, APIs). - Strong understanding of platform engineering principles and operating production systems at scale. - Proven ability to lead through ambiguity and influence without authority. Stay up to date on everything Blackbaud, follow us on Linkedin, Twitter, Instagram, Facebook and YouTube ​ Blackbaud powers social impact through purpose‑driven technology and responsible AI. Guided by our Intelligence for Good® vision, we’re building a culture where innovation, trust, and human expertise come together to help organizations make a greater difference in the world. Blackbaud is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, physical or mental disability, age, or veteran status or any other basis protected by federal, state, or local law. The starting base pay is $133,700.00 to $173,800.00. Blackbaud may pay more or less based on employee qualifications, market value, Company finances, and other operational considerations. Benefits Include: - Medical, dental, and vision insurance - Remote-flexible workforce - Wellness Programs - 401(k) program with employer match - Flexible paid time off - Generous Parental Leave - Donations for Doers - Pet insurance, legal and identity protection - Tuition reimbursement program

• Collaborate with Product, Analytics, Machine Learning, Compliance, Operations and other engineering managers to develop a long term technical roadmap that meets stakeholder needs • Recruit and hire talented engineers • Hold a high technical bar with a bias towards longevity and simplicity via specification and architecture review • Coach, develop, retain, and provide thoughtful feedback to team members • Establish Objectives and Key Results (OKRs) and Key Performance Indicators (KPIs) to set the engineering team’s direction and measure its success • Build a strong engineering culture around innovation, accountability, empathy, and execution

NetDocuments is committed to providing an excellent candidate experience and will never ask you to engage in recruitment activity without phone, video, and in person meetings and communications from emails using the @netdocuments.com domain. If you have any concerns or questions about communications you have received, please send them to hrgroup@netdocuments.com so our team members can review.   NetDocuments is the world’s #1 trusted cloud-based content management and productivity platform that helps legal professionals do their best work. We strive to win together through passionate hard work, exploring new things and recognizing every interaction matters.  NetDocuments provides rewarding career growth in an inclusive, diverse environment where employees are encouraged to openly contribute creative ideas and innovation, backed by supportive peers and leadership working together to achieve our goals as a unified team.  At our core, we are dedicated to empowering our employees to drive successful business outcomes and better user experiences for our customers and partners. Our customer-centric approach and employee enablement has allowed us to enjoy many accolades, including being named among the 2022,  2023, & 2024 list of Inc. Magazine’s 5000 Fastest-Growing Private Companies in America.  Other recent awards include:  - Two-time winner (2024, 2023) National Top Workplaces - Two-time winner (2024, 2023) Top Workplace innovation - Three-time winner (2023, 2022, 2021) Top Workplace in the US by the Salt Lake Tribune - Three-time winner (2023, 2022, 2021) Best Companies to Work for by Utah Business magazine - Three-time winner (2024, 2023, 2022) Top Workplace Work-Life Flexibility - Three-time winner (2024, 2023, 2022) Top Workplace Compensation & Benefits - 2024 Cultural Excellence - 2024 Technology Industry  - 2023 Top Workplace Leadership - 2023 Top Workplace Purpose & Values - 2022 Top Workplace Employee Appreciation and Employee Well Being NetDocuments is a hybrid, remote-friendly workplace. Come join our team and work inspired each day!  What You’ll Do  We’re seeking a Senior Manager, Engineering to lead our M365 Integrations engineering teams as we transform how legal professionals work within the Microsoft ecosystem. You’ll guide teams responsible for developing and delivering Microsoft add-ins across the productivity and collaboration applications, co-authoring, and the backend services that power them, bringing the NetDocuments platform directly into the tools legal professionals use every day.  In this leadership role, you’ll drive the vision and execution of our integrations strategy, accelerating the migration of enterprise customers from legacy COM/VSTO add-ins to modern M365 experiences, and delivering intelligent, workflow-optimized integrations that set NetDocuments apart from the competition. You’ll play a key part in defining our technical roadmap, mentoring engineering leaders, and fostering an environment of innovation, collaboration, and accountability.  This position reports to the Director of Engineering and will partner closely with peers across Engineering, Product, Design, and Customer Success to ensure cohesive delivery of enterprise-grade integrations built on top of the Microsoft 365 ecosystem.  You will:  Drive Strategy & Execution  - Shape and execute the long-term engineering strategy for the Integrations teams, aligning technology direction with business priorities.  - Collaborate with Product and Architecture leaders to translate customer needs and emerging Microsoft platform capabilities into scalable, workflow-optimized solutions.  - Work with Product partners to build and maintain a robust roadmap for the Integrations engineering organization, balancing new feature delivery with the reliability and trust that enterprise migration requires.  - Oversee delivery execution across multiple teams to ensure high-quality, on-time releases.  Lead & Develop High-Performing Teams  - Manage and mentor engineering managers and senior technical staff, fostering a culture of trust, collaboration, and continuous improvement.  - Guide hiring, performance management, and career development to build diverse, high-impact teams.  - Create an environment that attracts top engineering talent and empowers them to deliver their best work.  Cross-Functional Collaboration & Stakeholder Management  - Partner with Product Management and Design to define priorities and ensure strategic alignment across departments.  - Present technical strategies, roadmaps, and progress to senior leadership in clear, business-focused terms.  - Serve as a bridge between technical and non-technical stakeholders, translating complex technical concepts into actionable business insights.  - Drive engagement and communication across distributed teams and business units.  Technical Leadership & Oversight  - Maintain strong working knowledge of technologies such as TypeScript, React, .NET/C#, Microsoft Graph, OfficeJS, AWS, and modern microservices patterns, with a focus on guiding teams rather than day-to-day coding.  - Champion best practices for architecture, reliability, and observability across integration services and client-side add-ins.  - Ensure integrations are designed securely and meet the compliance, performance, and privacy standards that enterprise legal customers require.  - Stay current with the Microsoft 365 platform roadmap and identify opportunities to leverage new capabilities (e.g., Microsoft Graph update) that benefit legal workflows.  Culture & Innovation  - Foster a growth mindset, continuous learning, and experimentation within the engineering organization.  - Cultivate a collaborative engineering culture that values quality, innovation, and transparency.  - Encourage contributions to open-source and knowledge sharing across the company.  What You’ll Need to Be Successful  - Bachelor’s degree in Computer Science, Engineering, or related field.  - 7+ years of software engineering experience, including 3+ years in engineering management roles.  - Demonstrated success managing multiple teams or a group of 7+ engineers and leaders.  - Proven ability to define and execute a technical vision in alignment with business strategy.  - Strong experience leading distributed, cloud-based product development on AWS.  - Deep understanding of modern engineering practices including CI/CD, microservices, and scalable architectures.  - Excellent stakeholder management and executive communication skills.  - Ability to synthesize complex technical information and present it effectively to leadership and cross-functional audiences.  What Will Make You Stand Out  - Experience building or leading teams that deliver Microsoft 365 add-ins, deeply integrated third-party SaaS products, or complex client-side integration platforms.  - Familiarity with the Microsoft 365 platform (OfficeJS, Microsoft Graph, Entra) and how enterprise customers deploy and manage add-ins at scale.  - A history of building high-performing, engaged teams that consistently deliver impactful software.  What You’ll Love About NetDocuments  - The People!  - 90% healthcare premiums company covered  - HSA company contribution  - 401K match at 4% with immediate vesting  - Flexible PTO (typically 3 to 4 weeks a year)  - 10 paid holidays  - Monthly contributions for life activities & wellness  - Access to LinkedIn learning with monthly dedicated time to explore  Compensation Transparency  The compensation range for this position is: $200,000 - $220,000 The posted cash compensation for this position includes on target earnings. Some roles may qualify for overtime pay. Individual compensation packages are determined based on various factors specific to each candidate, such as career level, skills, experience, geographic location, qualifications, and other job-related considerations.  Equal Opportunity  NetDocuments is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. All employment decisions are based on business needs, job requirements, individual qualifications, without regard to race, color, religion, sex, (including pregnancy), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity and/or expression, military and veteran status, or any other status protected by laws or regulations in the locations where we operate. NetDocuments believes diversity and inclusion among our employees is critical to our success, and we are committed to providing a work environment free of discrimination and harassment.

About The Role *This role is remote eligible In this role, you will not only lead the development of our Ruby on Rails and Elixir systems but also shape our e-commerce strategies, particularly in the realm of Merchandising tools. Your leadership will guide a team of engineers toward implementing innovative solutions that enhance our operational efficiency for Merchandising workflows and improve the customer experience. This position is well-suited for individuals with a strong background in e-commerce, distributed systems, and an understanding of the complexities of modern Merchandising tools in the online retail space. What You Get To Do Every Day - You will lead and mentor a team of talented software engineers in designing and implementing high-quality software solutions. - Lead the engineering efforts in our e-commerce platform, focusing on scalability, user experience, and Merchandising tools. - Collaborate with cross-functional teams, including product management, ML team, and Merchandising team, to develop and implement effective online Merchandising tools. - Oversee the development and maintenance of our core systems built on Ruby on Rails and Elixir, ensuring scalability, performance, and security. - Mentor and manage a team of engineers, fostering a culture of technical excellence and innovation. - Foster a culture of continuous learning and improvement, encouraging team members to explore new technologies and practices. - Work cross-functionally with various teams to align engineering activities with broader company objectives. What You Bring To The Role Minimum Requirements: - 3+ years of managing high-performing engineering teams - Proven track record in managing and scaling distributed, public cloud-native systems and services. - Strong understanding of relational database systems (MySQL or PostgreSQL preferred). - Excellent leadership skills with the ability to mentor and inspire a team of engineers. - Strong communication and collaboration skills. - Experience with e-commerce, merchandising or inventory systems Preferred Requirements: - Bachelor’s degree in Computer Science, Engineering, or a related field. - Familiarity with NoSQL databases and their application in large-scale environments. - Advanced degree in Computer Science or a related field. - A passion for sustainable fashion and technology’s role in this sector. Compensation, Benefits, + Perks - Employee Stock Purchase Plan - 401K with Company Match - Medical, Dental & Vision Insurance - Paid Parental Leave - 9 Paid Company Holidays - Flexible Time Off (With Manager Approval) - Find out more about our Benefits here. The expected salary range for this role is $194,499.00-$216,109.00. To determine starting pay we carefully consider a variety of factors, including primary work location and an evaluation of a candidate’s skills, experience, market demands, and internal parity. Additionally, salary is just one component of TRR’s total rewards package. Depending on role, employees may also be eligible for a bonus program, incentive pay and benefits. The RealReal is the world’s largest online marketplace for authenticated, resale luxury goods, with 37 million members. With a rigorous authentication process overseen by experts, The RealReal provides a safe and reliable platform for consumers to buy and sell their luxury items. We have hundreds of in-house gemologists, horologists, and brand authenticators who inspect thousands of items each day. As a sustainable company, we give new life to pieces by thousands of brands across numerous categories—including women's and men's fashion, fine jewelry and watches, art, and home—in support of the circular economy. We make selling effortless with free virtual appointments, in-home pickup, drop-off, and direct shipping. We handle all of the work for consignors, including authenticating, using AI and machine learning to determine optimal pricing, photographing and listing their items, as well as shipping and customer service. The RealReal is committed to providing an equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, or Veteran status. We will consider qualified applicants for a position regardless of arrest or conviction records. At TRR, People Come First. That’s why diversity and inclusion are vital to our priorities as an equal opportunity employer. You can read about our Diversity Equity and Inclusion program here. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is occasionally required to stand; walk; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and taste or smell. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.