• Guide customers on best practices for utilizing existing CXone infrastructure and optimization roadmap. • Audit existing IVR, ACD, and omnichannel workflows in CXone Studio to identify inefficiencies. • Provide technical recommendations on stabilizing legacy NiceInContact implementations or preparing them for modernization. • Assess and advise on data flow integrations between CXone and external CRMs using REST APIs. • Review routing logs and configuration settings to troubleshoot high-level performance issues.

• Provide consultative recommendations as well as integration and application design input to the prospect or customer. This includes presenting sales demonstrations with a focus on proactive promotion of business case solutions. • Prepare and validate “Return on Investment” analyses for each project pre-sales and post implementation. • Participate in joint sales calls with the members of the Honeywell Voice sales team for the purpose of providing both operational and technical support. • Assist with training partners to increase their ability to sell, implement, and support Honeywell Voice solutions. • Interact with and inquire business needs from various customer representatives ranging from executives, senior operations management, IT representatives, warehouse operations management, and end-users throughout the pre-sales process. • Document the initial system design and application requirements during the presales process. • Responsible for complex, in-depth technical support and product assistance in the selection portion of the sales process. • Provide internal Product Development group with customer feedback for the improvement of existing products and the development of future products.

• Lead and manage Microsoft Dynamics 365 Business Central implementation projects (discovery, design, planning, configuration, testing, deployment). • Work directly with clients to understand user and system requirements and identify required enhancements or customizations. • Document business processes, business requirements, and functional specifications. • Configure and implement Business Central applications in customer environments. • Manage client expectations, guide the project team, and ensure excellent customer experience. • Provide functional support throughout the full project lifecycle. • Collaborate with developers on solution design, development, and testing. • Conduct functional testing and validate delivered solutions. • Prepare user documentation and support users during training and go‑live.

• Provide Actuarial & Analytical Support • Gather and validate exposure data including payroll, sales, mileage, and other key business indicators used in actuarial modeling. • Review insurance policies and loss runs, perform trend analysis, and interpret loss payment patterns and loss development consistent with captive feasibility and reserving practices. • Contribute to actuarial components of feasibility studies including loss projections, premium rate development, and reserve analyses, aligned with industry standards for captive feasibility work. • Assist with financial modeling including pro forma balance sheets, income statements, cash flows, and capital adequacy considerations as typical in captive insurance consulting. • Produce key sections of feasibility studies, including risk assessments, structure recommendations, domicile considerations, reinsurance options, and long-term financial viability analyses. • Support evaluation of captive structures for cost reduction, control of risk, and capacity enhancement, consistent with feasibility frameworks used across the industry. • Analyze fronting, reinsurance, and capitalization requirements necessary for captive formation and regulatory submissions. • Provide ongoing analytical support post-formation, including reserve reviews, premium allocation, and performance reporting in line with common captive consulting practices.